Customer Testimonials
Alex in services is fantastic and does excellent technical work!
Customer service, bike selection
I liked that as a bicycling novice I could walk in your store express my needs. And was met with knowledged and experienced salesperson.
Professional staff and very helpful
Helpful assistance with selection of clothing.
Knowledgeable staff. Very helpful and friendly
Everyone was very attentive, nice and efficient.
The customer services is always good, friendly and knowledgeable staff
The customer service is top notch. When I pulled up and parked someone was there to assist me. Knowledge was shared from the time I entered until I left. Everyone is so pleasant and polite.
Thank you!
Top notch customer service from Bill Vann!
Courteous
Great support and great service!
Great service and product selection!
The team at ATLcycling amazing !
Free maintenance
Great place with great staff!
The repair technician really took his time to explain the problem as well as giving me ideas of where to park locally to go for a bike ride and he got me back on my bike right away.I could not be more satisfied.
Jan was extremely helpful to me. I just started a new spin class and was looking for the correct shoe to wear. Jan held my hand through the entire process and I am forever grateful for her superior customer service.
Informative, quick and thorough.
We live in Morganton, GA, so making the 90+ minute drive to the Trek Bike Shop in Chattanooga isn’t something we can do on a whim—we’re weekend warriors when it comes to bike service. I called ahead and booked a Saturday appointment, and from the get-go, Steven was awesome. Super knowledgeable, explained everything clearly, and just had that vibe like he genuinely enjoys what he does.
By Monday, I got a call with the repair estimate—accurate to almost the dollar—and the bike was ready exactly when they said it would be. We’ve never actually met Steven in person, but you can tell when someone takes pride in their work. That definitely came through.
We’ve been brand-loyal to Trek for a while now and have never been disappointed. On the rare occasion something wasn’t quite right, it was always handled without hesitation—no hoops, no drama.
We originally bought our bikes in Arizona and were looking for a go-to service shop in this area. The Chattanooga location checks all the boxes: great service, solid people, and it’s in a cute part of town with plenty to do—makes turning a bike tune-up into a fun day trip.
⭐️⭐️⭐️⭐️⭐️
Highly recommend if you’re a Trek fan or just want knowledgeable, no-BS service. Worth the drive!
Excellent customer service if you need your bike worked on, even better sales service if you are shopping for one! If you think you may want to get into cycling, whether speed biking, easy street ride, or trail riding, this is the place to go!
Mary was amazing. Very knowledgeable and detail oriented! Flexible with scheduling! Grateful such a professional shop is in my neighborhood! Looking forward to learning and enjoying my new bike! Thanks Mary and Atlanta Cycling Alpharetta!!
Staff is very friendly and helpful. Never have any assistance getting help or requesting to view product
I believe the product availability was good but the service was excellent.
Michael was very helpful and found a better option for what we were looking for.
You have a terrific service department, which I find unusual in Atlanta. Too many bike shops just want to sell new bikes. Much appreciated!!
They were friendly and helpful.
Great service and the staff is very helpful.
The guys down there were beyond good.
Good customer service and good prices
I've been doing business there for decades. They have done all the maintenance that I can't do myself on at least five bikes I have bought there. Good technicians who know their stuff. I routinely run in to ask them questions about my bike. Great staff.