based on 1796 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The current person who comes in to our office is extremely professional and we have no complaints. For the first year and a half we had an individual that would complain to us all the time. First about your company and how hard he worked. I asked that he take his complaints to you. I even called to discuss it. After that he complained about me to all of my staff. He was unprofessional and he should have been removed from our account a year before he was. That is the oly complaint I have with your service.
Make sure devices are labeled with dates and changed out on time. Thank you!
Does a fine job..
communicates well with customer.
Prompt response to my inquiry for service. Staff courtesy. Clear communication by e-mail and phone. Thank you.
Totally professional and extremely detailed. Total peace of mind when you guys are dealing with Pest Issues.
Great service as well follow up on new assignment.
Your technician Gustavo is the best exterminator person I have used in my 33 years as superintendent. He really knows his stuff.
Attentiveness, timing and professional staff
Just well-educated techs and friendly
The technician is professional and courteous. All inspections are done on time and I am happy with the service I have been receiving at our facility.
responsive, effective
Having the same representative or servicemen
Every time. Like having someone who I don’t have to explain things to someone who knows where everything is.
Flexible with the visits if need to reschedule. Always took care of any issues we presented to you with a smile.
Consistency of services and ability to respond to emergency situations
The Technicians are always knowledgeable, polite and efficient.
Our tech that visits monthly is so kind & professional.
Good thorough and repetitive exterminating service provided.
Trust that Assured will have a tech here on site in a timely manner to reconcile our pest issues.
Having the same agent come regularly. They get to know our needs and respond better.
Past iterations of Assured Environments and Terminex (on our end we could never figure out did one company buy and take the other over .. but we knew Terminex was bad and gave horrible service and when the name changed we liked our guy at first and then we got bad service again. When I say bad service I mean they gave us horrible service - they never came as scheduled or just didn’t show up at all and unless I walked through the entire building with them they did a very cursory job.
Now we have Andrew (+1 Phone number removed) and he’s a game changer. I was ready to investigate using a small family owned pest service because with large companies this stuff always happen. And if we lose Andrew and I get 2 months in a row of poor service; I’ll ask the managers above me to stop the contract.
Keep your agents service oriented and do what’s necessary to retain them so they protect your brand.
Reliable, punctual, thorough, trustworthy, and effective. Great experience so far.
Great service, on time, always reliable !!
I re-established a relationship with Assured and am glad that I did. The technician was prompt, helpful, and explained everything he did. The price is quite reasonable for quarterly service.
consistency with same techs doing store visits
The technicians always be on time and they do a really good work.
Len and his dispatching team as well as his technicians are very responsive to our requests and ensure that our internal clients are serviced to the best of their ability. I cannot remember an instance since starting to utilize this organization when we have had an issue that was not resolved professionally and in a timely manner.
I reported that I had a few fruit flies in one area of my building and I was told that it would cost an additional $125.00 on top of my service contract. This is absurd.
The staff really knows what they are doing. They took care of our rodents immediately!
Timely professional service.
Fantastic service . Very professional and patience. I like the idea they always listen to what you have to say in order to cater to your needs .
Strongly recommended..
The best ..
We have significant mosquito problem and we haven't done anything yet to figure out the cause. There is stagnant water on the roof next door. But there are a lot of mosquitos in our backyard as well. We also have moths on the 2nd floor in our closet hallway creating lots of moth holes in our wool clothes. Finally, we are convinced we have very small mice on the 3rd floor and have caught mice.
How can we solve these problems?