based on 257 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Techs are courteous and helpful and knowledgeable.
Exterminating Services still be handled during the pandemic.
Our tech is the best always trying to improve our experience
Reliable, great customer service, availability
punctual/thorough
The guys know their job. They take care of routine and seasonal problems as they occur. They are always very courteous to all the members of the staff they work with.
ypu guys are great
efficient
Francisco is the best.
Never did what was promised
Service tickets showed various areas were checked but they were never serviced !
Prompt, friendly and take the time to explain things to improve our work environment.
Tried reaching the company from Oct 2020 without any success, there was no response from the account manager (Wayne) inspite of repeated calls and texts by our team members.
Response Date : 01/23/2021.
Dessie is a very responsive and collaborative Account Manager. We get honest and insightful responses to all of our questions. In addition he keeps us informed of any potential issues.
Very reliable and professional.
The technicians are your frontline, in the trenches employee who make your team excellent. Without the highly skilled, intelligent, hard working and passionate techs Assured would die a slow and embarrassing death. Next are the account reps, these men and women are your go to team for issues that the tech or i cannot figure out. Always responsive (a must) and if they do not have a quick answer will be honest and tell you the time frame for an answer. From the reps we jump another level (i don't know the title), these people are the smoothers. If crap gets out of hand, these guys have the experience and ability to correct it. They have seen almost everything, fixed it or know a solution quickly. Overall, our company enjoys everything about Assured and always recommends the company to people who are not happy with their provider.
Jose is great!
I have to call to many times each quarter,that no one has shown up to perform the schedule service.At times it’s frustrating .This should not happen.
All around a great job!
Efficient, Jose is a great guy, and works hard
Jose our technician is always on time. He is professional knowledgeable and always proactive in informing me of any issues on a weekly basis. He is a pleasure to speak and work with! 5 stars for Jose!
Your procedures work!
Christian always listens to our concerns and addresses them right away. He is a real asset to your company. We appreciate the great service.
Assured Environment has been and continues to be attentive to all our needs. We have multiple buildings on Long Island and New Jersey and they are serviced with total professionalism. Whenever there is an issue we reach out to Steve our account rep or Jose our technician and our issues are addressed immediately. Needless to say myself and my team could not be happier, with the team at Assured Environment.
excellent service all the time.
Out technician is very polite wise I knows his job! The building is very happy with them and the work that he does
Lack of communication.
Taking it very serious, quick respond to solve any issue,
Assured has a great customer service, its technicians are very professional.
Ruben , the technician is very knowledgeable about his work and he does it thoroughly.