based on 1796 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reliable and courteous customer service.
Very knowledgeable associates that care!
I really appreciated the service from Israel- the tech for roach treatment, and the techs who serviced the compactor chute at 335 Carroll. However, the account reps are slow in responding, not very reachable by phone, and I have been waiting for a call back from the pigeon netting division since the installation in August and have not heard back.
ACURRATE AND EFFICIENT. GOOD MECHANICS.
Services
Dispatch efficiency, communication, tech knowledge.
Very Good
Bcs of the prompt response and excellent services.
Suad/Paul and the rest of the team is superb
Professionalism and pleasant personnel
Lower your cost
The specialist is always prompted and Mr.Garcia, Angel is knowledgeable about the service that he provides.
Your reps never inform us when they are here. It takes an unreasonable amount of time to get your invoices.
Good coordination between supervisors and technicians to provide a good service.
My service man is great, very helpful and knowledgeable. Goes over and beyond to help tenants feel good even when living with a post..
Dwayne Doucette
85 East End Ave
Phone number removed
Jason's work is impeccable. Services highly recommended.
Services have been missed, communication is lost from your management, very little is done when we get services.
Excellent customer service and friendly staff!!
Services have dramatically improved.
Sometimes the tech asks for my master key and other times he does not so is he servicing all e areas?
Not only you dissapointed, you miserable failed to provide the service that you are in the business for.
My phone replacement claim was approved on 10/5/22 (for whih I received an email confirmation the same day) and I were to get my replacement new phone the following business day (which would be 10/6/22).
Not only I didn't receive the phone on 10/6/22, but I had to call Assurant's customer service today 10/8//22 (THREE days waiting on the phone) to find out the status of my new replacement phone, only to be told that:
- my claim was "... approved yesterday (?!?!?) at 7pm ..." (which is completely incorrect), and
- I would receive my phone either Mon, 10/10, or Tue 10/11
Obviously someone on your end majorly dropped the ball and caused this screwup that results in a miserable failure of having me wait A WEEK to get my replacement phone.
I was also advised there is nothing that can be done to speed up things on your end so i could get my phone earlier than the dates stated above. Additonally, Mon, 10/10/22 is a national holiday in the US (Columbus Day / Indigineous people Day) and it's very possible I would actually get my phone on Tue 10/11, or even Wed 10/12.
Congratulations on a miserably done job assiting me with my phone replacement.
Yours truly (... and very frustrated by your service...)
Name removed
Great! Great staff!!
I like the service and support that's provided by the Assured.
We didn't have service in the accounting building for a couple months only the outside service
we are trying to get a credit for this and no one seems to be helping. Our bills are getting to be outstanding. I should not have to pay for services not rendered.
Please call my ap clerk to settle this. I have been working on this for months with no resolution
thanks
Teresa Zehnder
CFO
Good Servce
Great service!
Very professional technicians.
Great service, on time, good technicians, quality work.
The technician is great.
Reliability-come on a regular schedule. Helpful. Willing to treat new situations like mosquitoes without questions.
My Tech Christian is outstanding and gets the job done.