Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   June 20, 2026 — Rated 10 out of 10 by Billy Banks Steamboat Ski and Bike Kare
What do you like about our products and services?

The staff is professional, service oriented and knowledgeable. Great product line up and easy to view gear and accessories. Great service shop as well. One of the best ever!!

Report a concern   June 20, 2026 — Rated 10 out of 10 by S.M. Trek Bicycle Gig Harbor
What do you like about our products and services?

I got exactly what I needed very quickly.

Report a concern   June 20, 2026 — Rated 10 out of 10 by Mark Patterson Rick's Bike Shop
What do you like about our products and services?

Bikes, supplies and service are all excellent.

Report a concern   June 20, 2026 — Rated 10 out of 10 by K.K. Trek Sheboygan
What do you like about our products and services?

Recently purchased a new Trek FX-3 bicycle which had to be ordered and assembled. I dealt with Tyler who was very proficient and knowledgeable, answering all my questions regarding the specifics of each bike etc. I heard that the store was closing down which is a shame since so many people I know bought their bikes at this store and never came put unsatisfied with their experience there. I was fortunate to have been to a few other Trek stores in Wisconsin, and am sad to see this local gem is being closed. Hopefully they can find another place in the Sheboygan area..for service etc. Its a shame that we have to travel so far for service . Thanks for the memories. Name removed

Report a concern   June 20, 2026 — Rated 10 out of 10 by J.P. Trek Bicycle Heerlen
What do you like about our products and services?

gewoon perfect!

Report a concern   June 20, 2026 — Rated 10 out of 10 by Josie Stiles Jax Bicycle Center - Long Beach
What do you like about our products and services?

excellent customer service!

Report a concern   June 20, 2026 — Rated 10 out of 10 by D.M. Blue Ridge Cyclery Warrenton
What do you like about our products and services?

Great price on repairing/checking out our e-bike. Friendly service and very helpful

Report a concern   June 20, 2026 — Rated 10 out of 10 by J.L. Helen's Cycles Santa Monica
What do you like about our products and services?

Nice staff, quick turnaround

Report a concern   June 20, 2026 — Rated 10 out of 10 by A.D. Hyland Cyclery
What do you like about our products and services?

Staff was very friendly and helpful in recommending services without upselling too hard

Report a concern   June 20, 2026 — Rated 10 out of 10 by V.A.J. NRC Bikes - Jurica
¿Qué es lo que le gusta de nuestros productos y servicios?

Buena atención

Report a concern   June 20, 2026 — Rated 10 out of 10 by B.B. Brielle Cyclery
What do you like about our products and services?

Excellent Service!

Report a concern   June 20, 2026 — Rated 10 out of 10 by T.L. Bikes Palm Beach
What do you like about our products and services?

Great staff friendly, courto
Very knowledgeable
I’ve always shopped there for years
Clean well stocked
Timely repairs just everything is excellent

Report a concern   June 20, 2026 — Rated 10 out of 10 by R.G. MARCHISIO BICI ARENZANO
Cosa ti piace dei nostri prodotti e servizi?

Competenza, gentilezza, disponibilità, prezzi e bici fantastiche.
Tutto perfetto. Bravi !!!!

Report a concern   June 20, 2026 — Rated 10 out of 10 by B.S. Trek Bicycle Boise
What do you like about our products and services?

Customer oriented… friendly, very knowledgeable on products… educate don’t sell.

Report a concern   June 20, 2026 — Rated 10 out of 10 by Larry Nangle Danny's Cycles - Scarsdale
What do you like about our products and services?

Ed and the rest of the staff were very helpful. They’re continuing Danny’s family tradition of helpful and caring service.

Report a concern   June 20, 2026 — Rated 10 out of 10 by K.F. Trek Bicycle New Hartford
What do you like about our products and services?

Everything

Report a concern   June 20, 2026 — Rated 10 out of 10 by S.D. Bicycle Sports Pacific - Langley
What do you like about our products and services?

The owner and staff work together to meet the needs of the customer even after making a purchase with them. Ask us any question, they say with a smile.

Report a concern   June 20, 2026 — Rated 10 out of 10 by J.H. Trek Bicycle Carnegie
What do you like about our products and services?

Alfie and the bike maintenance team do a fantastic job and are great problem solvers, are highly efficient and personable.

Report a concern   June 20, 2026 — Rated 9 out of 10 by T.P. Foothill Cyclery
What do you like about our products and services?

Look, I really like you guys alot and take all of my bike business to you. I recommend you frequently. I'm a avid cyclist with a stable full of high end bikes. So, I want to provide what I hope will be constructive feedback. Obviously I'm taking the time to do this because I like Foothill... I brought in a hub and rim for a wheel build. Not just any hub and rim, but a very specific 28h DT 240S hub with an Arc 35 27.5 rim. This is an expensive custom wheel build, right? So, when I put the wheel in my hands and spin it and it goes up and down and is kinda pbviously out of round... I'm a little worried. Fortunately Nate (I think that's his name) was receptive and when I noted it to him, he took some time to reduce the out of round ness... I don't know if y'alll have a QA/QC process for wheel builds, but this one definitely needed to be more true. I wanted to document it here as I'm sure I'll be bringing it in for a true either before or after I mount it and ride it. Wheel building is an art and science and I would only give the expensive hub and rim (and trust) to a shop that can perform. Thanks for taking this well... Again, I hope it helps you and your customers.

Report a concern   June 20, 2026 — Rated 10 out of 10 by M.C. Jerry and Sparky's
What do you like about our products and services?

Great service and quality!
You can always count on a good job well done, on sales, and helpful answers to your questions. We’ve been using Jerry & Sparky for a long time and are happy they’re in the Quad cities.!

Report a concern   June 20, 2026 — Rated 10 out of 10 by D.M. Ray's Bike Shop - Bay City
What do you like about our products and services?

very good service and friendly helpful atmosphere. Highly reccomend

Report a concern   June 20, 2026 — Rated 10 out of 10 by N.S. Mike's Bike Shop
What do you like about our products and services?

Great price and quality clothing

Report a concern   June 20, 2026 — Rated 10 out of 10 by G.F. EAST COAST BICYCLES
What do you like about our products and services?

Great Bike Shop and Great People!!

Report a concern   June 20, 2026 — Rated 10 out of 10 by M.Q. Gateway Cycle
What do you like about our products and services?

The staff is always very helpful and informative.

Report a concern   June 20, 2026 — Rated 10 out of 10 by M.T. Bushtukah - Orleans
What do you like about our products and services?

Thomas a été super pour m'aider à choisir le bon vélo et les accessoires.

Report a concern   June 20, 2026 — Rated 10 out of 10 by 트렉 송파점
What do you like about our products and services?

아이 자전거 브레이크 와이어랑 앞바퀴 펑크로 인해 A/S를 맡기러갔는데 당일 빠르게 수리 도와주셨습니다 감사합니다. 직원분들도 친절하십니다.

Report a concern   June 20, 2026 — Rated 10 out of 10 by Daniel Lavoie Cranky's Bike Shop
What do you like about our products and services?

I liked the look and capability of my new bike.

Report a concern   June 20, 2026 — Rated 10 out of 10 by S.O. Summit Bicycles - San Jose
What do you like about our products and services?

Friendly staff and they have the items I need.

Report a concern   June 20, 2026 — Rated 10 out of 10 by Joe Wenner Revolution Cycle and Ski
What do you like about our products and services?

U R the most cheerful and hopeful of all
bike shops

Report a concern   June 20, 2026 — Rated 10 out of 10 by Z.F. Georgetown Cyclewerx
What do you like about our products and services?

I appreciated the time spent showing me my bike (new cyclist) and explaining things to me without making me feel like I am dumb. My secondhand bike is riding like a dream now.


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