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based on 2101 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reliable
The ladies who come to my home are very professional and first-rate and do a spectacular job.
Dependable, reliable, service. Even when you send new people, the high quality and timeliness of the service are constant.
I especially like the product that is used to clean my kitchen appliances. I have a black stove, and there are never any streaks left after the stove is cleaned. I have never been able to produce the shine that Merry Maids does not matter what product I use.
My only concern is that I am a monthly customer and I don't know who will be cleaning for me on my cleaning day. I am not usually home when Merry Maids arrives. I have a dog, Daisy, and a cat, Hootie. Both animals are quick to sneak out of the door if those who are coming in or going out are not aware of this problem. Daisy would be very hard to catch, but she is a very gentle and loving dog. I will put a gate up over the family room doorway so that Daisy will not be at the front door to greet them. They may take the gate down after they are in the house. If you would pass this information on to the people who are coming to clean my house, I would appreciate it. If you have any questions for me, please call me atPhone number removed.
No real "chemical " smell.
The service does a great job cleaning but sometimes the bed is not well-made - corners not fully on the mattress.
Giving a call in the morning to let the client know an approximate arrival time. As I work from home, it would be nice to know if they are going to arrive at noon or 3:00.
All surfaces cleaned very throughly and little things picked up and/or folded!!! All maids are very polite and respectful!!!
Pay more attention to details like dust beneath tables or dressers on wood floors.
Pay more attention to dusting furniture and vacuuming nest to the mop board. I don't think the vacuums that are used get close to the mop boards.
They are the very best products ant the ladies are best that I could hope for and do a every excellent job.
Interesting that Merry Maids is using the NPS surveys. Overall, I have been very pleased with the cleaning services. I am disappointed that my regular team hasn't been here in over a month. I would like to have the same tea all the time. I don't like it when it is a new crew every 2weeks.
You're on the expensive side.
They consistantly do a good job.
I like the "Green" products they use and....they don't use a mop.
Please remind the teams that when they clean floors.....pay attention to the corners.
The ladies were very nice and they did a good job.
Consist good job of cleaning.
Would prefer same team clean our home - the results some weeks are certainly better than others.
We have had Merry Maids only one time and were very satisfied.
Merry Maids did an outstanding job in my home. I appreciated coming home to a clean home and could have family time.
Everything looked good
Excellent service
Dependable, affordable, and flexible.
Everything. You did an excellent job in our house
My house looks and smells clean when they are finished. They were friendly and seemed to like their work. I can rely on you always coming when you are scheduled and being flexible with my scheduling,
Prompt and courteous
I have a new baby and I like that it does not smell to much but it smells clean and fresh. I think that the staff does a nice job. We currently are selling our home and it is a comfort to know that the house will look amazing after Merry Maids come in..
Right on time, thorough and no antiseptic smells. Both young ladies were very nice and presented themselves well and dressed appropriate for the work.
So far, my house seems clean and smells fresh.
Maybe I'm too picky, but I don't always feel like they do a thorough job. I notice that when dusting, most things are not picked up and they just use a dry duster instead of a spray to really get things clean (counters, coffee table, etc.) They don't always vacumm around the baseboards so there is an accumulation of hair along the walls. No window sills or windows are ever wiped. A once over is generally ok in our house b/c I try to keep things clean but there are spots on mirrors or on the floors that they just leave. Most of the time I'm happy but some extra touches would always be welcomed.