Merry Maids of Indianapolis
5060 E 62nd Street Ste 136
Indianapolis
IN 46220
United States

Average rating: 8.9 out of 10 based on 2145 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 23, 2012 — Rated 9 out of 10 by Megan Osborne Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

We like the cinnamon fragrance! To date, the ladies have been extremely professional and courteous. It has been a pleasure to work with Merry Maids

Report a concern   August 23, 2012 — Rated 10 out of 10 by Cathy Letsinger Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

House is clean! And, like the " special attention to 2 rooms each time! Products are fine. And,like the pre-set time--and, the fact that they are on time? Good planning.

Report a concern   August 23, 2012 — Rated 10 out of 10 by Jamie Thompson Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

I love coming home on a Merry Maids day because I know my house will be super clean and smell great...and I can relax with my family!

Report a concern   August 23, 2012 — Rated 8 out of 10 by H.J. Merry Maids of Indianapolis
What could we do to improve?

corners of the rooms, vaacum and clean the corners of the room better. i am still finding dead bugs and stuff

Report a concern   August 23, 2012 — Rated 7 out of 10 by W.P. Merry Maids of Indianapolis
What could we do to improve?

Arrive on time

Report a concern   August 23, 2012 — Rated 8 out of 10 by W.A.P.F. Merry Maids of Indianapolis
What could we do to improve?

More thorough cleans. This week was very good. Attention to corners, baseboards.

Report a concern   August 22, 2012 — Rated 4 out of 10 by A.F. Merry Maids of Indianapolis
How did we disappoint you and what can we do to make things right?

China cabinet was not dusted, corner of one room was not swept or dusted and white cleaning residue was left all over the bathroom including the fabric shower curtain. I also observed that the same white cleaner was tracked by foot onto my hardwood floors between the 2 bathrooms. When questioned directly about the china cabinet the lady said that she had dusted it but all shelves were still visabaly dusty. This makes me wonder what else wasn't cleaned that I either couldn't tell by sight or didn't notice. Two different ladies were sent out to reclean those areas and I still wasn't pleased with the dusting of the china cabinet.

Report a concern   August 21, 2012 — Rated 1 out of 10 by L.D. Merry Maids of Indianapolis
How did we disappoint you and what can we do to make things right?

Seems like after every cleaning there is something is just not very clean. Last time was the sink and counter in the Master bath (husband's side). Outside front part was cleaned, but rest was not and both sinks were not very clean. I think they had been cleaned, but your products do a POOR job. I have had to provide cleaners for almost everything, and while mine may not be "green" where they are used, seems to be cleaner. So your service is costing me more because I am providing the products in order to get the house clean!

Report a concern   August 20, 2012 — Rated 10 out of 10 by Louise Simmons Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Merry Maids cleans thoroughly and I recommend your service highly to everyone!!!

Report a concern   August 20, 2012 — Rated 3 out of 10 by A.T. Merry Maids of Indianapolis
How did we disappoint you and what can we do to make things right?

This past week when the maids came they completely skipped a room that has never been skipped before. When I called to inquire about this, the lady on the phone was very nice and offered to refund the amount of cleaning for that room, which I did appreciate. The explanation offered was something along the lines of, "That could be a problem with the paperwork." Considering this was our main bathroom, there was no reason for it to be skipped. All of our bathrooms were explicitly marked for cleaning.
However, since our initial "deep clean" we have felt that the performance we've seen has slowly diminished over time. There isn't consistency in what is and isn't cleaned; some teams seem to do a very thorough and detailed job while other teams come in and leave behind a job that seems to be rushed. It could just be perception, but from our end this last visit was very disappointing. I was warned by a friend of mine that had used this company that they tend to keep the cleaning, "As cheap as possible" in order to turn a larger profit. Since Merry Maids was the first company to call me back I opted to give it a try. I was happy with the initial estimate, the pricing, and the first few cleanings. Since then, we've just not been as happy as we were in the beginning.

Report a concern   August 19, 2012 — Rated 10 out of 10 by D.D. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

cleaning was very thorough

Report a concern   August 19, 2012 — Rated 9 out of 10 by T.D. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

I like the clean smell when I open the door

Report a concern   August 18, 2012 — Rated 10 out of 10 by Liz Phillips Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The girls worked non-stop the whole time they were here. They were on hands and knees doing floors and trim moldings.

Report a concern   August 17, 2012 — Rated 10 out of 10 by Angie Neal Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Everything! I love the way my house smells after its been clean and the vacuum marks on my carpet and furniture. My two girls take special care in their cleaning and pay attention to detail. I've already recommended Merry Maids to a friend!

Report a concern   August 17, 2012 — Rated 9 out of 10 by M.C. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

the women who clean, the fragrance of your cleaning liquid
You should sell it.

Report a concern   August 17, 2012 — Rated 10 out of 10 by C.M. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

My wife, Betty, has passed away. Therefore, it is up to me to tell you that I am well-pleased with Merry Maids and would not hesitate
to recommend their services to my friends. Name removed

Report a concern   August 17, 2012 — Rated 10 out of 10 by L.L. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Everything g!

Report a concern   August 17, 2012 — Rated 9 out of 10 by A.G. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The people are always friendly and upbeat when they come to clean. They do a much better job than I would do!!

Report a concern   August 17, 2012 — Rated 10 out of 10 by G.H. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

hand cleaning the floors

Report a concern   August 16, 2012 — Rated 8 out of 10 by W.V. Merry Maids of Indianapolis
What could we do to improve?

Krystal and Holly came in and went right to work.We appreciated the downstair shower floor being so thoroughly cleaned!! It was great!! Instead of scrubbing the kitchen floor, they only vaccumed. We were under the impression that scrubbing the kitchen (rather than spot cleaning) was part of our service. We will call the office to make a list of services we are entitled to receive for future cleaning appts.

Report a concern   August 16, 2012 — Rated 3 out of 10 by K.F. Merry Maids of Indianapolis
How did we disappoint you and what can we do to make things right?

Lacking in consistency.

Report a concern   August 13, 2012 — Rated 6 out of 10 by S.M. Merry Maids of Indianapolis
How did we disappoint you and what can we do to make things right?

i have been very happy with your service until the most recent cleaning on july 30,2012. the person who vaccumed the carpet caught a corner of the hallway carpet in the vaccum and took off the corner threads. she never said a word about it. also the person who dusted did not move anything and i had to go back around to finish the job.

Report a concern   August 13, 2012 — Rated 9 out of 10 by E.U. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Everthing does a excellent job our home sparkles.

Report a concern   August 11, 2012 — Rated 8 out of 10 by J.M. Merry Maids of Indianapolis
What could we do to improve?

Some times, not always, the wet work isn't thorough; kitchen counters still have spots or behind the faucets haven't been wiped. Also the vacuuming is sometimes spotty missing behind doors or under chairs. Overall, we are pleased.

Report a concern   August 10, 2012 — Rated 7 out of 10 by J.P. Merry Maids of Indianapolis
What could we do to improve?

The consistency in the cleanings could be better. Some days it's very thorough & other days I'm disappointed. I will say that whenever I leave feedback for the maids, they do address my concerns.

Report a concern   August 9, 2012 — Rated 10 out of 10 by Lisa Pelsor Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

I travel weekly for my job and don't want to spend my free time at home cleaning. Merry Maids allows me to come home to a clean house.

Report a concern   August 6, 2012 — Rated 9 out of 10 by K.L. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Very good fast service.

Report a concern   August 1, 2012 — Rated 10 out of 10 by S.C. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

I prefer they use my melaleuca products.

Report a concern   August 1, 2012 — Rated 10 out of 10 by J.C. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The house smells fresh and clean - doesn't smell like ammonia or other cleaners.

Report a concern   August 1, 2012 — Rated 9 out of 10 by N.M. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

They do an excellent and efficient job


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