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based on 2130 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The ladies always do a great job and are very accommodating. The product leaves the house smelling clean.
The team that comes to our home is very through. And very nice!
The efficient friendly service
When possible, send the same team to clean the home each time.
They did a great job
Here is a list of things that weren't done at my last cleaning on 2/20.
I would like to see more attention to detail.
Outside door of microwave not wiped down. Still had food on it.
Entry way was not swept or mopped; still had dust and foot prints.
The trash bag was left on the floor in my dining room.
Kitchen table still had food stuck to it.
Light over kitchen table not dusted.
great service. Usually quick, efficient, friendly, helpful, cheerful, willing.
Love coming home and seeing the clean floors, shiny bathrooms, dusted furniture ~ due to asthma ( which I failed to mention upon 1st meeting with you ) i am unable to tolerate any fragrant sprays or cleaners..so while the cinnamon spray is great for others, not so great for me.
I was very pleased that the ladies did well with Max (my dog) and left such a nice note.
The "regular" crews follow the written directions/preferences very well each time. I had to reschedule recently and that crew didn't seem to have the info for our house.
I like the flexibility in scheduling and the way the cleaners make my house look perfect when I walk in!!
Right now, everything seems to be going smoothly. Thanks
Once again we came home to find two of our bathroom towels completely wet and smelling that cat urine. We don't have cats. Where is the smell coming from?
Consistency.
I really like the last crew you sent here , I would like to have them be my house cleaner
for always so put them in for my house when I have it done please. Darlene Merriweather
More reliable on calls before and after cleaning done and time of arrival.
More training (or maybe a better way to document and relay the needs of each particular house.) There is inconsistency between personnel; some do well at dusting the small things, others do not. Some mop all the way to the corners and behind the sofa (which stands away from the wall) and some do not. I want the plantation shutters dusted, which I try to remember to say (but sometimes I forget); it would help if that was simply in the notes and they know in advance. Since I rarely see the same team, I feel like I have to explain everything all over again every time. And yet, if they are professionals, they should be able to clean this house from top to bottom without my input.
Overall our cleaning was good. I left a few specific instructions (2-3) and only one of them was completed. Also, we sort of expected more from the first big cleaning since we paid an extra $80. Hardwood floors were still pretty dirty and really streaked downstairs, rugs and furniture were not vacuumed, and many of the counter tops were not cleaned thoroughly with spray (there was still food on them). We also left a note for front and back glass doors to be cleaned and one of them was not touched for certain. When I noticed that the rugs in the living room looked dirty I pulled out my vacuum just to see what I would pick up in from the living room rug after MM was here and the canister on my vacuum was half full after vacuuming the two rugs in the house (and it's an old vacuum so it's not that powerful).
I recognize that over time things will "level out" and that it can't be perfect. We don't expect perfection for sure. However, if we note that pet hair is an issue and that we want furniture cleaned off and to clean paw marks off the glass doors we sort of expect an attempt. :) We're going to give it a couple of more tries and we feel pretty certain that it will all be great in the end! Looking forward to the next cleaning. We;ll be sure to leave a reminder about areas that might need more attention.
The ladies are doing a very nice job. House feels and smells clean.
Friendly staff
I don't want to have to complain every time. I want it to be right without me complaining.
Its nice..no strong chemical smell
Love the team that comes in!
The team does a fantastic job in our home. Very happy with the service we receive.
My last cleaning was great and the house smelled very nice!
Overpriced for the quality of service.
Service is quick and thorough. LOVE having my sheets changed!
I love the flexibility! You are always there when I need you.
It doesn't appear that all items are always completed. Last week, the ladies vacumed a couple rooms and let us know that it was done as a courtesy. That was very gracious. Yet the stove drip pans, etc were left undone.
You all do a good job.
Always prompt and thorough.