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based on 2148 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time. Knowledge and skill to do various tasks.
House always looks and smells great!
Attention to detail was great
Felt like team took pride in their work
Very easy to schedule
Two professional people come so I can have a clean house in half the time. Also you are very flexible working with my varied schedule
Finally got a crew who does my home very good. Thank you Tammie J and Paige, you ladies are awesome!
I think Merry Maids do a good job, but maybe could pay more attention to detail. I have noticed that my wood floor still has spots on it after they have left. It's not just one particular person, but all of them. Also oblivious spots on refrigator handle are not wiped off. Sometimes I think maybe they hurry to get to the next house. I do like Merey Maids flexibility and are able to clean on a short notice.
By having Sara and Aylona every time, they know how I like things done. They really seem to care, and they go that extra mile.
Tracy and Cathy are the best! Very friendly and thorough!
Predictability of the team that will arrive to clean.
Your customer service and office staff are very friendly and helpful. The cleaning service that cleans my home (Misty and Trish) are very friendly, professional, thorough and always does an excellent job.
The ladies who came to my home were great. They did a fantastic job of cleaning my home and were friendly. I liked the spot cleaning they did to the rugs and furniture. I liked everything abou the cleaning that was done.
When sending out a reminder, please also include estimated arrival times.
I was very happy with the service I just don't know people in this area.
have only used once...but it was pretty good...looking forward to the next cleaning.
Send The same team every time! Carrie and Amy. My house is unusual and new people come and I have to clean after they leave! Not so with Carrie and Amy!
Excellent work, very consistent and reliable.
I appreciate that you try to send me the same cleaners each time.
Lower prices
My team, Sara and Alyona, are the best. They always go the extra mile without being asked. My spouse has been battling cancer and I just had shoulder surgery. It has really been tough, my MM team has made our lives so much easier by taking care of the things we cannot. What a blessing. We love our team and Merry Maids!
A little more attention to detail, as picking up items on the floor before sweeping/mopping.
Make less expensive.
Always turn off lights and fans before leaving.
The ladies are always super efficient-----in and out quickly----and do a thorough job.
I like having the same team leader each time. It brings consistency to the cleaning. They are thorough and trustworthy.
The service and the people are very efficient. Also, the people are very personable! Very nice! The products do a great job!
I just enjoy the efficency of the cleaners and the smell of the home when they are finished.
Your employees are very pleasant and do a good job.
I really like how well my hardwood floors are cleaned.
Clean my hutch by removing dishes. I will put them back or help remove them. The ladies do a good job and we like Misty and Trish. As a retired teacher, I sometimes am a rough grader.
I like the thourouness of the cleanings, especially the emphasis on select areas on a rotating basis.
The relief of having things done when I return home.