What our clients think of us!

I have only had 2 cleanings so far. The first time some blinds were missed in the dusting. The second time a toilet was not cleaned.

I would encourage being more detailed in the cleaning. Verifying that everything was cleaned before leaving.

That I don't have to! :-)

1. Verify that associates' equipment and supplies are complete and that equipment works before start of work. Very frustrating for everyone to have a vacuum cleaner break down mid-job.
2. Set standards and expectations with customers and review them annually. We rarely get the same set of associates twice in a row, and each seems to have her own ideas about what she is supposed to do. Conversely, what your folks call "deep clean" (mop the kitchen floor or wipe down the window sills) is what some customers expect every week. It would be good to review those expectations regularly.
3. Clean under pieces of furniture, not just between them, at least when you do "deep clean".
4. Spend the time to do the job. I have 3 bedrooms and 2.5 baths, and rarely does a team of 2 associates spend more than 45 minutes in the house, and frequently it's more like 30 minutes.

Having said that, your associates are usually friendly, diligent, and professional. I work from home, so am there when they arrive, and almost never hear anyone making personal calls or the like while they are here. I have no quibbles with the associates.

I think the women are friendly and always try to do their best. The last woman (I think her name was Amy) was wonderful. She was all alone, and she did a super job. She also took time to tell me about the extra services available, something no one else has done in all the years that I have been using Merry Maids.

My only complaint is that just when I get a team that gets use to my house, they disappear and someone new takes their place.

The teams are quick, efficient, friendly and thorough. Always willing to accommodate a request.

I would suggest more consistent cleaning by the different employees who visit my home.

Jennifer J. and Misty did a great job

The cleaners are always polite and efficient. The products used make the house smell clean and they do a great job on my wood floors.

Love the way the house smells when I return. Always done well and if I have any issues, the office always quickly fixes it.

The friendly service of people who have gotten to know our house and family.

Lower prices

Be more flexible. If I don't need a couple of rooms cleaned, and I would prefer you do a different room not usually included, I think you should do that without charging me.

The women that do our home are very conscientious. They never miss.

I often find n area missed or something not quite followed through on. Once there were bags of trash left on my front porch. Another time the bed was made wit the sheet bunched up and hanging onto the floor. Another time, damp cleaning rags were left in two different places, one of which was on a leather chair. Lastly, there have been cobwebs missed on corners of rooms, missed spots on floors that weren't mopped, and vacuuming is not always to the edges of the room, or larger pieces the vacuum missed are not picked up.

Consistency.
Would like to know each time that areas we discussed that are in the folder are hit every time.
Overall just a more thorough job. Seems like they are in and out pretty quickly.

The young ladies do a good job for what we like to have done. First name removed & I don't always agree on the cleaning products being used. I believe some products leave a streaking effect. Foul just be my 'old' eyes. James Last name removed

The Timely arrival. They call before they arrive. They are very efficient. Good workers. Friendly. Attention to detail. If a list is left the work is completed. I like having the same Merry Maids on a regular basis

Usually very good service and nice products used in the home.

Reliability

very thorough, great customer service

Consistency

Easy to provide feedback. Consistent schedule and convenient payment options. Thorough cleaning service.

It means so much to come home to a spiffy clean house again. I really appreciate my helpers. Marilyn

The team is always professional and does a great job taking care of our home.

you provide everything and do everything!

More consistency in cleaning, some of your staff clean better than others. I would really like the same crew everytime but I have told that is not possible. I would like to see baseboards cleaned better when floors are done. Very pleased with how well the bathrooms are cleaned however!

Perhaps take more time to dust or be a little bit more thorough when dusting.

Jessica and Alice were very pleasant and did a great job. They left the house clean and smelling fresh! We would like to have them clean our house on a regular basis.

Jay and Brenda Wiley

Everything was well attended to. We really liked how the large appliances in the kitchen were cleaned on the outside and the inside of the microwave as well. Changing the sheets on our bed was a nice touch, too.

Consistent solid service