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based on 2148 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always enjoy how clean everything looks and smells after Merry Maids!
My home is very clean and the staff is very friendly. They listen and make sure the job is done well. I am very grateful for their service.
Great service and good attention to details!
Prompt, efficient, friendly service!
With everyone working from home now, it would be nice to be able to schedule a specific time or window that service will be provided. I have several important presentations that I had to give over the last month and of course the time that my person arrived was within an hour of the presentation. I hoped that there wouldn't be much background noise, but of course there was. Its not fair to expect someone to clean "quietly" so it would've been nice to coordinate my time on that day so this could've been avoided.
Bath and shower cleaning, disinfecting
Pay your workers more
Reliable, good value.
Merry Maids is very reliable and do an amazing cleaning job.
Excellent cleaning and friendly service!
The house always looks amazing!
Always smells fresh and clean. They are punctual, efficient and professional
The ladies have always been thorough, efficient, and respectful of my home & so friendly!
Pleasant staff, and they do good work. If ever there is a problem, Merry Maids will correct it.
Have always been happy with the products used. Do appreciate the extra disinfecting now.
Staff are always extremely friendly and professional. My husband likes the folded tissue ends! They really pay attention to detail.
Always prompt and make my rental property sparkle. Thanks so much
I have used Merry Maids for a number of years and I have never had a negative experience with any of the employees. Each employee is different, one may be better at cleaning and disinfecting the bathrooms or another may be better at all of the glass we have in our home but the team complements each other. I am always very happy with the service. They are always very pleasant and on the occasion I may ask that a certain area be given more attention they are always happy to fulfill my request. I do not hesitate to recommend Merry Maids.
Samantha did a terrific job on 4/24/ Very efficient and thorough,.
They are on time and get right to work, and are very organized.
What I like best is how the maids pay attention to tiny details.
Good people, good service, good products used.
the Maids are friendly, industrious, competent.
They are thorough in their cleaning, attentive to environement.
Staff is reliable, efficient and respectful. Jessica is a great lady and assisted my wife for many years and she knows more about taking care of my home than I do.
I reached out to Merry Maids for help in the midst of our move. I had planned to clean my house myself, but could not find cleaning supplies due to the covid-19 crisis... so, I contacted Merry Maids.
Sherry was lovely. She met me at my house gave me my estimate- and paid to have the team come two days later. It was going to be over $600 with tip. So I had high expectations for that amount of money.
The team was early and kind. I let them in and they got started.
The team called me once they were done with the job and had left the property. I was disappointed that I was not able to walk through and check their work. Sherry has said it would take them almost a full days work- so I was shocked that they were done in 4 hours.
When I arrived at the house I check the refrigerator, and it was not cleaned. I had paid $50 extra for that. I was flustered. In my disappointment I called Merry Maids back- reported the issue- and they said they would send them over. While I was on the phone I walked the house & everything looked fine. I was in a hurry- I was homeschooling 4 kids- and had to get back to them.
The next day was our final walk through before selling our home- I opened the oven (I paid $50 extra for that as well)... and the oven was cleaned, but the oven door was not. I was very frustrated- so I called the team back.
I know I should have caught the issue the first time- but I paid over $600 ($580 plus tip)... and I should have been able to trust that for that price the work would be done properly as promised.
Merry maids sent another lady over and she cleaned it. But I was very disappointed that both the appliances that I paid extra to be cleaned were not done properly.
For that kind of money- it should be done and I shouldn’t have to check every single thing. I needed the work done- so I had to pay. For that amount of money, I expected it to be done right the first time.
Sherry said it would take almost the entire day, and the ladies were out in 4 hours. I should have been paid back for those hours that were “included” in the estimate...
I’m not mad, just was disappointed. The team made it right. But I was disappointed for that kind of money, and the job not to be done right.
The products are very good, an i really appricate the help the girls give me, Misty is Very Good an always so thoughtful no mater how she feels
Everything is perfect.
The ladies are always professional and do a good job.
I have called Merry Maids several times and gave the good comments.
We have been Merry Maids customers for several years. We are always pleased with the service and the friendly, professional communication from office personnel.