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based on 2148 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Products smell good.
Merry Maids have cleaned our home for many years. We are always so pleased with their work.
The house always smells fresh, no harsh chemical smell and looks great.
Its all great!
Merry Maids are reliable, polite, cheerful and it's easy to reschedule a cleaning whenever I need to.
Great scents and cleanliness and friendly professionalism!
The house always looks amazing
Very flexible with a move-out date that kept changing!
Dependable
Really appreciate having at least one cleaner that comes every time. Feel more confident that they know the home.
Natural products. House Smells clean not perfume. Efficient. Calls before arriving Likes my dogs!
Always great service. Katie is terrific.
My tub hasn’t been this white in years... she did a great job!
The house always smells & looks so clean after the ladies have been here. We've always felt they are very respectful of our home as well
Dependable, efficient, hard-working personnel. I don’t know much about the products they use.
The people the products and the service are all outstanding!!
I was very happy with the cleaning. It felt good to come home to a clean house.
friendly
competent
thorough
accommodating
I paid for deep cleaning which would include the inside and outside windows. However after looking at the windows they were streaky and they were very dirty even after they were supposedly cleaned. I had to go back and wipe them down with actual soap and water not just one layer of vinegar which was used. I don't know why they didn't see this They should have seen that they were not clean. The window sills are not clean everything that they TOUCHED was basically half done which was not very Merry Maid like! DEEPLY dussapointed with "deep" cleaning
Price is high!
First of all please know the individuals were a delight. I honestly felt for a $100 an hour they would have been more thorough. There were numerous areas that I asked them to revisit. Also, I honestly believe since I was paying by the hour they did not clean in swift and orderly fashion. A lot of the cleaning took place in the kitchen, where both of them worked in tandem. With that said, there was a lot of visiting. I understand there was a lot to clean, however, I have had this house cleaned head to toe before and it did not take 26 hours (13 hours x 2 individuals).
They are so friendly! They love on my dog and treat her so well. The quality of clean is very high and the house always looks amazing!!
The girls are very pleasant to have an the products they use clean very good, I ment to call but had a fall an hurt myself, Misty an Diana make a good team they both do a very good job, you never have to check Misty's work, an Diana is right behind her
The Merry Maids cleaning professionals are fantastic! Friendly and knowledgeable about how to make a house not only spell clean and look fantastic, but you know it's clean.
I love the personal care and professionalism from all of the employees that I work with from office personnel to the person cleaning my house! Spot on every time!
I already informed the office a few times.
I love how clean my house is after Merry maids has been there. I love how reliable and consistent their work is.
After being a loyal customer for 10+ yrs, and having the same team of house cleaners (Misty and Trish) come out, and with no notice/permission from me, Merry Maids began sending out new people to clean, to the point that I never knew who was coming and/or if I had ever met her/them. This doesn't work for me since a) I have a dog, and if the house cleaner is nervous around him, it makes the cleaning logistically more difficult, and b) I have a home office, and am not comfortable having people I don't know clean my office.
While I understand that COVID messed up most people's regular cleaning teams, better (or any) communication from the scheduler, along with some sort of cooperative plan for the future, would have made me satisfied. At it is, I fired Merry Maids since they failed to show any loyalty or care to a long-time customer.
You do well, just listen to concerns a little better.
Love how lean and how consistently clean everything is!