based on 8275 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The ease to use the app and the price of wings on Monday's
Friendly and awesome service.
The food and customer service was great.
The food and cost
Food was really good and service was also, Mickey
Food is always good and the service is great
I placed an online order, picked up around 4:45 Monday. Had friends over to watch World Series & when it was time to eat discovered that I had 5 bone in wings that I did not order & 5 boneless that I ordered. 10 wings for 4 people is very embarrassing. When I called to let them know, the manager did call me back after finding the rest of my order still sitting there. What really makes me mad is that they sat there for at least 3 hours: you would think someone would have figured out that either someone didn’t pick up their order or something was wrong to sit there that long. The manager did refund my entire bill which I appreciate. All restaurants do carry out so I won’t be ordering from ECW again for a long long time. You have a lot of competition. I’m also checking my orders before leaving from now on so this is a good lesson for me. Sad you have to do that but it’s hard to get things right the first time. Just a bad bad mistake.
I ordered the wings on the app, which was very user-friendly. Your employees were friendly and helpful.
The food we ordered was done on time. The staff member who greeted me was kind and respectful. The food was delicious as always.
Good service, fast delivery of food
I got sick from the food there. Threw it all up within an hour.
Best wings, hands down!!
Good food at a great price
Great food and a birthday reward!
Great food, easy online ordering.
Nelly is a awesome server and the food is always good.
Great service, great food
good food, great service
More experienced and aware servers. Many times our table has had to wait an extended period of time before we could find/get our servers attention. They spend too much time socializing at the bar and they don’t pay attention to anything around them. No checking on tables for long periods of time.
I had a great experience and an exceptional waitress.
Food was good as always
Food and service was great
Wings were fresh, customer service was great. We are regulars and have been going for a long time. Thank yall!
Our server/bartender Shawney is by far
The best at the Hickory NC location. Never have to wait for her to get our order. She is very customer oriented and always has a smile.
This location needs more like her. I only go there when she is working because I know the quality of service I will receive.
Told food would be ready at a certain time but I had to wait an additional 20 minutes before food came out. Fries were soggy and luke warm by the time I got home. My drive home is less than 5 minutes
Food was really good and fresh. Good selection of beers on tap.
Excellent service from Amanda at the bar!
The food was great
Everything was great
Great staff, but the chicken tenders were not breaded properly and over cooked.