based on 6991 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The food and service were both great!
The length of time it takes to get the order we placed was pretty long. This has happened several times; however, this time, I believe our server forgot to put the order in, but I can't say 100%. The manager did discount our food total, so that helped. We love East Coast Wings and Grill, but if something is going on while we're waiting for our food, I think it's only fair to notify the customers.
Lastly, don't serve food that looks dried out. Either fix it or let the customer know the truth, that you simply cannot serve it at this time.
The salad was good, steak/cheese was good, and the wrap was good. The mac and cheese was thick and gummy, and some of the boneless wings were pretty small.
More sauce on the wings please.
Great food, excellent service.
Our server was exceptionally kind and friendly.
She asked several times if she could get us anything more. She wanted to make sure we were satisfied with our meal and thanked us for coming
Able to order on the app. Wings were a good size and tasty
Ordered steak & cheese sub with no peppers and it came out with peppers on it. Had to remake it. Felt amount of steak on sub isn't enough for what you charge for it. It barely covered the bread.
Food, atmosphere and manager knowing that we hadn't been in lately.
They food very goo6
The young man that was my waiter was very consistent and attentive to his job.
I would think there would be some sort of accuracy check on orders? Ordered takeout and my boneless wings were not sauced at all. Ordered Maui and received plain eventhough Maui was written on the box. Was disappointed. Food was still good though. Still just disappointed based on price paid and didn't get my order correct.
The food is always perfect!
Customer service during take out they show you your order and verify to the ticket to be sure its correct.
The honey bbq boneless wings were delicious, as was the mac ‘n cheese and tater tots. Our waiter was prompt and friendly. We had zero wait time for a table. We also appreciated the $4 incentive that was automatically added to rewards members accounts.
Delicious wings!
Always great service and good food!
We love East Coast Wings, Shawnee is our favorite!
The order was correct & the app worked great & the customer service was good.
It’s always cold in the eating area
I always enjoy the staff and the food. They have some great people that work there and are very accommodating!
Fast and great food
Great service -- very friendly!
We ordered take out and our order was missing the sauces that came on our items. My (Korean type) burger was dry and the sauces were definitely needed for the flavor and one of the main reasons ordered it. My daughter’s fiesta quesadilla also didn’t have the sauce that comes with it and she was the only reason we came there, because she wanted that for dinner. She didn’t like it dry.
Kaylee was a great server and was attentive to her tables
Food and ease of ordering
This was our first visit. It WON’T be our last.
The atmosphere was beautiful, inviting, and well-kept. The staff was friendly, efficient, and knowledgeable. They were so patient with us and checked on us throughout our experience. We now have a great spot to dine out as a family.
Randy is the best!!
We LOVE ECW. The best wings around. Salads are always fresh. Love the Buffalo chicken dip, and the burgers are great. Highly recommend.
Not a lot of actual vegetarian entrees. How about some cauliflower wings? Or spinach dip? Service was fine at bar. Food took forever.
My food was thrown together on my plate. I ordered a salad which was messy. The lettuce was cut up in large chunks just to make it look like I had some salad on my plate. I was highly disappointed. I also ordered the grilled chicken wrap. The wrap was wet on the bottom and there was hardly any chicken up on my
wrap. I noticed that every time I go to the East Coast Wings in Kinston NC. the cashier is doing several jobs. She's the cashier, waitress and the hostess. The wait time just to get my food can be very lengthy. This is not the first time that I was dissatisfied with my food. Every now and then the food is good and I I will call them and let them know how good the food taste. This last time at East Coast Wings in Kinston North Carolina will probably be my last time because I'm tired of spending money on food that is hit and miss. After all these years in the business, it should be a little more consistent with the food that the serve to the public. That's how disappointed I was with my food when I picked it up.