What our customers think of us!

As a previous employee of a different location I can honestly say I was extremely disappointed from the moment we walked in. We have dined at this location multiple times over the past decade but live closer to a different location now. We were in the area and decided to stop for dinner. We waited at the door for over 5 minutes to be acknowledged because the hostess was in the back bagging to go orders. Then when seated it took another 15 min to place our drink order. At this time we also went ahead with our dinner order. The waitress was not knowledgeable on the menu and was confused about a simple order. I believe there were a total of two waitresses, one in the dining room (ours) and one in the bar area. Our waitress had 5 tables aside from ours. It took her 20 min to close out tabs for people. Our drinks were never refilled. She did not pay us any attention at all. Our food came out wrong. No apology, no compensation, nothing. Order still didn’t come out completely correct but at this point we were fed up. The manager who has been there for years wasn’t helping the waitress at all. Honestly she was just walking back and forth to the computers, not acknowledging the guests needing to pay or needing a refill. We asked the manager for a sauce and she never brought it. Also reminded her of a side we had not received, again she never brought it. Finally after another 15 min the poor cook had to come out to find the waitress and ask if she was going to deliver our food. The waitress and manager honestly both need retraining. The hostess wasn’t the best either but she was bussing tables, taking to go orders, boxing orders and seating people. The waitress kept walking in circles but doing nothing. This establishment needs a full retraining and makeover or the location should be closed to preserve the ECW name.

Awesome food! Best wings and salads in the area!

My bartender Chris is the best! Grest drinks and great food and great atmosphere!!!

Great experience with staff and good quality food.

everything

Customer service was 100% and so was my order!

Great service and prices

Nothing at the moment

The waffle fries were on time and delicious!

I love how the food is always fresh and tastes amazing. I always have great service at this location!

More ranch

After paying $1.99 extra over the price of fries to get onion rings and then to only get 5 or 6 onion rings was not worth paying extra. Although the onion rings are very good the extra price does not justify the added price.

Good food, good people.

Respect

The service and food are always good
Shout out to the Bar staff

Great food! Great service. Friendly server!

Always good food and good times

Food and service is always the best! The team always goes above and beyond to see that our group is taken care of!!

Great food & customer service!

Great fresh food and friendly staff!

Service was great and the food was delicious.

Awesome staff!

I was out with some friends for my Birthday that haven't been to East Coast Wings. The food was good and gave us good portions. My friends snd I enjoyed the food and service.

Sent email yesterday, ordered online 5 wings with extra charge all flappers, got 2 flappers 3 drumsticks. Preferences is for all flappers that is why pay extra and you did not meet expectations
Can one explain why? 2nd time pick up order messed up.
Not sure if I return
Name removed Phone number removed

Everything food the staff location

Food is always amazing! Large portions for a great price.

I ordered through doordash and the tater tots arrived soggy- maybe putting a napkin under them to reduce moisture or waiting a bit to close the box.

Las alitas siempre recién hechas y con mucha salsa y tambien su buen servicio

Service was great and the food was great also.

Great wings! Quick service at a great promotional price! Just right!

driver was awesome