6615 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
food is good and service also great
I love the atmosphere at the Kingsport location
First, I love ecw. But in king you never know what you're going to get. Some times the wings are very small and the service is not great and attitudes and not so great. Other times it all comes together. Nothing you need to do for me but for all, strive for consistency. Encourage your folks to do the best they can from hostess to kitchen to wait staff and teach them how to do it and reward them. When things are consistently good then more folks will come back and the better the tips will be.
The food was great, the service on point, and the beer was cold
The food was incredible!! It's been awhile since we've eaten here, but our 5 year old suggested it, LOL! It is ALWAYS great when we go in to eat OR do take out! Food is always delicious, staff is very friendly and overall service is great!!
Excellent menu selection and great customer service!
The food and service was great like always
Everything! Love the food, environment and staff. We had a great time and go on a regular basis.
Shelly the manager is amazing. We only had 40 minutes to have lunch. We called ahead & spoke with Shelly. She put our order in, so that when we got there 10 minutes later we only had to wait maybe 10 minutes before our food was ready. Hayley brought us our drinks right away. Because of this excellent service we were able to eat without rushing and still make it to our appointment on time.
Too expensive
The service and food were good.
Great experience and service. The best wings and wraps in town.
Best place to eat
We absolutely love ECW they are always quick, polite, attentive and punctual. The food is almost always correct, and if not it's fixed ASAP. I wish the prices were a bit lower but with the cost of everything now, understandable. Just saying it's one of our favorite restaurants. Either eating there or taking it home. The food and staff are awesome.
It took 20 minutes for us to get waited on, and then an hour from that point to get our food.
Bartenders and the people that cook the food were very nice. I was so enjoying myself. I came back the next day and they were still so nice peaceful and good energy in the air, smiling faces and soap. Happy to help you. Thank you for being so kind my two visits and many more to come.
Great
Anything and Everything
Food and service great
Food was great. And wonderful hostess.
We are regulars there and we love Randy! He is so nice and makes the best drinks! :) He keeps us coming back!
My husband and I love this restaurant! We normally dine in once a week. Delicious, cold beer and great service!
Great wings and fast service!
Our waiter is amazing and remembers our order weekly, checks on us often but not too frequently. The bar tensors are always friendly and helpful as well.
Everything
The overall cleaning rating should be better.
Each time we’re at this particular location we have to ask for extra wing sauce to match the amount of sauce we get from other ECW locations. Otherwise-great experience. Waitress great!
Awesome food and service!
The food was very good and the waitress took very good care of us!
The food was great. It came out in a reasonable amount of time. Our waitress kept check on us to make sure we didn't need anything.