based on 1486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly services and really good foos
I ordered take out and it was ready when I arrived and tasted great!
The food is good
Friendly staff and food is great.
Great service every time
There is a variety of great food, great customer service from the servers! Food comes out the kitchen exactly the way I order it! So many flavors to choose from for the wings And I get to watch my sports at the same time!!
The food and service are always very good.
Last night at the bar there were several loud, obnoxious individuals & I understand there is very little if anything that can be done to prevent situations such as that but hopefully it will be a one time only incident. The wait staff was sympathetic & did ask if we wanted to move to another location but since we already had our food we decided to deal it.
Thanks again for the great customer service and delicious food.
Food
Service is always friendly and superb
Great food and service.
Poor parking and bar tenders was no where to be found.
Very pleasant
Food and service was good. No complaints.
The cook for the day 2.25.20 was on point. The wings were great
Our waitress was amazing.
Bar atmosphere
I got my food to go this week but when I dined at the mock dinner the waitress was friendly and seemed to know the food items from the menu well.
It’s always just average service. Recent trip I had a $5 coupon on my reward card and the waitress didn’t even ask if we wanted to use it and it was about to expire. Food is hit and miss.
Hi Sheryl,
My husband and I own the Kernersville location – Thanks for being a customer! I was disappointed to see we only rated a “5” on your last visit, with these comments:
It’s always just average service. Recent trip I had a $5 coupon on my reward card and the waitress didn’t even ask if we wanted to use it and it was about to expire. Food is hit and miss.
Servers are trained to ask at the beginning of the meal about Rewards membership, and to check/offer active discounts proactively. We are sorry this did not happen for you. Marilyn is a new server, and while we have a formal training process, not all are suited for the work. We will share your feedback with Marilyn and continue to monitor her performance.
We hope that you will forgive the mediocre service. You said the food is hit or miss – We hope at least the FOOD was great this time! We are a small business and depend on repeat customers such as yourself.
Thank You,
Angela Townsend
East Coast Wings + Grill Greensboro
East Coast Wings + Grill Kernersville
The waitstaff always remembers us and is always friendly & in the rare case when something is wrong with our order are very quick to correct it.
I enjoy the atmosphere!!
Enjoy the time an food
Convenient
Great food. nice people.
Staff is always friendly and do right by the customers.
Service
Good food, decent price, decent staff.
It was very apparent the ranch dressing changed. It tasted like Miracle Whip Sandwich Spread. I was very disappointed. My friend Rudi Walker also expressed her dislike for the ranch as well. She thought it was so bad she called and told me after she picked up her order to try and stop me from purchasing any myself. But it was too late. The wings were delicious as always. Since there’s a charge for ranch on Monday’s I purchased extra in order to have enough for both my wings and carrots but couldn’t even eat it. I’m interested in knowing it this was a temporary change, or if the ranch will be this way going forward. Again, the wings were great.
Hi Hope,
My husband and I own the East Coast Wings in Kernersville and your feedback was a 3-alarm fire!!! DON’T MESS WITH THE RANCH DRESSING!! I AM WITH YOU!! (You told us:)
It was very apparent the ranch dressing changed. It tasted like Miracle Whip Sandwich Spread. I was very disappointed. My friend Rudi Walker also expressed her dislike for the ranch as well. She thought it was so bad she called and told me after she picked up her order to try and stop me from purchasing any myself. But it was too late. The wings were delicious as always. Since there’s a charge for ranch on Monday’s I purchased extra in order to have enough for both my wings and carrots but couldn’t even eat it. I’m interested in knowing it this was a temporary change, or if the ranch will be this way going forward. Again, the wings were great.
Spoke to Jimmy Capparelli, VP Operations – Nothing has changed in the formula and we didn’t make any substitutions. Jimmy explained this can happen if the dressing isn’t whisked thoroughly enough. (We make it fresh in 5-gallon buckets) We will share your feedback with the kitchen and re-train on proper make (put your muscles into it!).
Thank You for taking a moment to give a heads-up!! You have made the restaurant better!
Angela Townsend
East Coast Wings + Grill Greensboro
East Coast Wings + Grill Kernersville
Always a great experience. Wonderful waitstaff and food along with a nice environment.
The wings were fresh and tasty.
They always have my food on point