What our customers think of us!

CUSTOMER SERVICE AND FOOD WERE HORRIBLE. THE MANAGERS ATTITUDES WERE HORRIBLE. NO WONDER THE EMPLOYEES AND FOOD SUCKED.

Lana and Andy are the best!!! They are going above and beyond with there efforts to stay a place for dining during this historic time...Support your local restaurants, they need us like we need them...

The food was delicious!

services

Your chicken tenders are the best. Period.

Only thing I don't care for is, the new seating, hate the chairs, but everything else is great.

It was excellent and fast.

Food was good, person taking order and bringing to car was friendly.

We had to do curbside due to Covid-19 but service was great! Food great! Will continue to recommend to work associates

Extensive variety of flavors of wings. Good quality and yummy taste.

Ashley was rude. Ashley took my order over the phone, repeated it and order was correct . But when I went in to pickup and pay for my order it was wrong and 1 item was not in bag. The other server/ lady...nice, asked was something wrong. I told her I had ordered mild garlic parmesan wings, not showing/smelling garlic or parmesan and they didn't smell mild..(smelled hot) also no carrots in bag. Server looked at wings and agreed she didn't see parmesan and apologized- which was not on my ticket and took wings back to kitchen where he just sprinkled parmesan on them and came back. Ashley came out of side office( was on the phone)...asked server abt order and rudely said I didn't order carrots. She didn't look at my ticket, she didn't apologize. Guess she was having a bad day. I will not go back to that location.

Always fast friendly and helpful!

Great service during the Covid19 closures.

I love ECW!! This is one of the places my friends and I gather at in Lynchburg VA.
Staff is great, food is great!!
Will be glad when this COVID 19 is outta here, we need to come hang out.

I placed a pickup order for wings on Monday 03/30/20 @5: 00 PM. I live 8 mins from the Hickory ECW. Upon arriving home and opening the boxes found to my great disappointment cold, tough dry wings with very little sauce and some without the flavor requested.(I thought about calling and requesting my tip back) We have frequented this ECW many times and not experienced this low level of quality. While I will not let one dismal order stop my support of this ECW, I wouldn't recommend this ECW again until I am convinced of their ability to consistently deliver a high-quality product.

Food was great and food was delivered quickly

Food and the way I was treated as a customer.

I did not dine in due to the COVID 19 restrictions. I do like the Monday Specials with the bone in wings. East Coast in Northlake has always made my wings the way I like them.

The Philly sticks were over cooked. Almost burnt.

We like East Coast's burgers, wings and hot chips. We've had to go orders lately.

Great staff, clean and good food.

They did a great job

Due to covid19 precautions. I had to do take out. The staff were very friendly and the wings tasted great.

Order, pick up, take it home and eat it. Easy

I had ordered 10 boneless wings and only about half of them were eatable. I had four that were so hard that a stake knife would not cut them.

I normally have a great experience but I have always ate in. This was the first to go order.

I love easy coast wings, there food is phenomenal.

It is a special treat for us.The BEST wings!!

I’m so glad you reopened. The food is so much better.

With current circumstances, I know it is difficult to be staffed for a large wave of called in orders. But my order was 1 of more than 10 that came in same time. I didn’t mind the wait, but unfortunately I did not check the order before leaving and upon getting home, found that on received 1 ten count wing order instead of the 2 that was paid for.
I will return, but that was a tough lesson to me to check order before leaving next time.

I did carry out, so I really didn’t have a dining experience