based on 6933 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When you offer business academic and professional feedback the owner/manager sluffs it off, "Oh you wouldn't believe how many people try to get free food". Management demonstrates they being doing this so long, they have all of the answers. So customers are asking themselves, why waste my time on a survey when they already know everything.
Serve fresh lettuce with the salads. The past 3 times I've ordered one as a side, the lettuce has been pink in spots and last time it was very watery.
The tenders were great!
I eaten here many times, yesterdays order was some of the best food I've had from there. Wings crispy and sauced up. Chicken sandwich was amazing and the chips...oh those were better than anything I can but in a store. Hats off to the ones who prepared the food and lady who gave me my online order.
By giving me the right flavor. The food was beautiful to the eyes and it was nice & hot to touch, but it was totally the WRONG flavor. And because I was at work, I couldn’t leave my job to exchange it. I work 12 hours so o made the most of it. I rinsed them off and dipped them in ranch. Please give customers what they asked for, and that’s how you can improve. I was too hurt!
Service is not good . There’s never a host at the host stand and all the servers walk around like they don’t see you standing there. All the time waiting on someone to help
The food is always good and customer service is phenomenal. My only complaint is the last two times that I asked for extra carrots and extra ranch and paid the fee, they forgot to give me the extra.
I blame myself for not checking.
But the wings are the best!!!!
Food was great, like always!
Great food every time
Jessie was a very attentive server and the food was great!
Great service. My salad was the best I’ve had at any location of ECW.
Great food and service!
The food is always hot and tasty. The beer is always cold and hits the spot. But what really makes East Coast the bar to call your own is the staff. Bouncy, Jenifer and Sophie are the best! A friendly smile and good conversation makes the difference!
Dan T
From the food to the service everything was amazing.
Our waitress Brooke was awesome, great people skills ❣️
I ordered ten wings that I sent back because they were old. I received another order that was bad also. I was really disappointed because this was my go to spot for wings, I had heard horror stories from others about quality not being the same now I’ve experienced it for myself.
The food is good but my server is the best the reason we come every week she makes us feel welcomed and like family !
Wings and chips were great as usual!
Wings were great but more sauce would make them even better, also we had chips, also good but a lot of them were soft and not crispy like we expected them to be
Great food, fairly good prices, and good menu options.
Service was great and the food delicious!!!
They always provide excellent service and the food is always good!
I was a sever for years and I never added gratuity to my customers because if your a good server you make more than gratuity tip. She added with out telling us but it’s ok I will not be back when the food wasn’t that good .
The wings were full of meat, cooked well.
Nothing
I ordered a bacon cheeseburger w/ mayo, a slice of onion, lettuce and fries. The fries were undercooked not cold but, cool, the lettuce was soggy, and instead of a slice of onion, I got 2-onion rings.
My wrap was not warm at all. I also asked for extra hot and it wasnt added to my wrap. My french fries were also rubbery
The waiters are great
Good food and service.
Friendly staff and quick service
I called in an order, it was ready on time and delicious.