What our clients think of us!

My carpet is still damp after two days and that is not acceptable to me.

that it is a natural product. The technician was friendly and kind. I felt fine with him in my home. The finished product was wonderful. We will be using Zerorez again!

My carpet has never looked cleaner! Great job.

I like that the carpet cleaning leaves no residue & doesn't use harsh chemicals. My service technician was very friendly & thorough.

I was very disappointed in the online reservation and quote system you have set up. I signed up for everything I wanted cleaned to include upholstry. The quote I was given online was approx. $350. When the tech. arrived and did a walk through the quote went to over $800. I was shocked and disappointed to say the least. I wanted to send him packing, but as I'm sure you figured, I had him do just a portion of what I wanted cleaned, which was still well over $400. You need to be upfront with upholstry cleaning costs, otherwise why have them as a part of the onlinde estimate. I will not recommend you to anyone as I don't believe you were upfront and honest with me. No one likes to be taken advantage of. As far as the cleaning job, it was fine, no better or worse than anyother company I've had do the job.

Seems like the best process for carpet cleaning. I called one morning and they were able to come that afternoon. Great Service!

He showed up on time, was friendly, and got out dirt and stains that have been left by other carpet cleaners!

I liked the extra care that was given, such as, shoe booties worn by the service person. The protection corner guards placed at corners where the hoses were being pulled around the rooms.
The Service person took the time to explain the procedure that was being used and to point out the difference's between Zerorez services and other carpet cleaning companies.
Most importantly, the service person was very friendly, knew what he was doing and looked as if he really took pride in his work.
Next time our carpets need cleaning---It's ZEROREZ at this home!
Thank you for this service.

Your employee was prompt, courteous and friendly. The carpets look great and was dry faster than any other carpet cleaning we have had. Thank You

Product=Excellent. I've known about you since 2000 but have never needed to arrange my own carpet cleaning until last year. We went with a local company that was $20 less than you. When they left I couldn't even tell the carpet had been cleaned. The extra $20 we paid this year to go with Zero rez was worth it!!! The carpet looks as good as it did when it was installed 3 years ago.

Service=not the best.

We were told the guy would be at our house 2-5pm. He called at 11, I wasn't able to answer and 10 minutes later he was out my house. My wife was still cleaning and folding laundry. She scrambled as fast as she could. Also it was moments before she had to pick the kids up from school. Due to this rush the cleaner didn't have enough time to cleary explain additional serves. She thought the carpet protection was only an additional $20, but it was $120...this we were not happy about...at all. While my wife admits she must have misunderstood him, he never repeated the price. We'll think twice before we agree to additional services next time.

I like the fact that you don't use soaps to clean the carpet. It's nice to know that the dirt will not come back from the residues left in the carpet.

Clemente did a great job of explaining the expenses and services and he went the extra mile in helping us get some furniture shifted around. The carpet looks new. We are very pleased. It was expensive, but worth it.

No harsh chemicals! Quick service.

The carpets looked amazing when I got home after having them cleaned! I had an awful berry smoothie stain on the carpet that he was able to lift right up and I can't even tell it was there! The carpet was completely dry the same day as the service. I sure love Zerorez!

So far I have been very impressed with the way you clean carpets. I will definately do business with you guys again.

Very professional, did the work on my new home without me being home to make sure it was done.

The carpet that was cleaned is a good one but very old. It was cleaner after Zerorez did their cleaning than a couple of different cleaners which had previously cleaned the same carpet.

Very friendly service. Very informative and helped direct me to the best service. I was very happy that I serviced my air ducts. They were really dirty. All my spots were removed. Very Happy!

Nothing. They came on time (love it!) and did a fantastic job. Very thorough. It is just a bit pricey.

I'm used to carpet cleaners doing a thorough vacuuming job before cleaning. I had moved my couch just before the technician showed up. I noticed that the crumbs under it were still there after cleaning. Additionally, our carpet wasn't dry for about 36 hours. I was planning on it being dry within 12 at most.

You guys did a good job with our carpets. One big reason I didn't put a 9 or 10 is because of the price of the services. Getting pet odor treatment increased the price dramatically. Another thing we noticed is that the carpet areas that had the pet odor treatment had a ripple in the carpet for a few days afterward (as if the carpet was stretched). Other than those 2 things, we were pleased with your services.

Better cleaning - some stains I expected would come up, did not so I wasn't completely satisfied. Overally the majority of the cleaning was good but it appeared only surface dirt was lifted and not any deeper stains.

Willing to come back when you are not satisfied.

No chemicals, great service, takes care to not damage
Walls etc.

I appreciated that they showed up on time and listened while I explained what I needed done. They went through the process and got to work. My fabric kitchen chairs look brand new, my 13 yr old carpets look brand new. It's such a relief to have the dark spots gone. Who needs to recarpet when you can get CLEAN new looking carpets for less.

I like how professional your employees were. I like how respectful you were of my house. I like how your employees checked with me to see if I was satisfied with the work. I do have a complaint, however. Your employee drove his vehicle on my lawn and left a long curved tire mark on my driveway. I'm not sure why he didn't just pull in straight onto my driveway. But as far as the cleaning went, it was very good. I feel I can speak from experience. I cleaned carpets professionally quite a few years ago. I tried to always treat my customers' homes and properties the way I would like mine treated.

I like the fact that you don't use a bunch of chemicals on my carpet. Your service provider was prompt, thoroughand friendly.

They dry fairly quicly and you were able to get some stains out that were difficult in the past.

Service

There were several spots left under cupboards or near doors where white residue showed on the grout line. It seems like those spots would have to be wiped up by hand, but I really didn't like the look of them being left behind. It also makes me wonder if those areas got sealed. I would also like a copy of your guarantee regarding the work done. My husband mentioned that your radio ad said there was a lifetime guarantee. You can email it to me if that works for you.