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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The results and lack of chemicals.
I love that you don't use chemicals.
COMMUNICATION
I was very impressed with how well you were able to clean my carpet. They looked beautiful when the technician was all finished and my whole house smelled clean and fresh. My carpet is almost 12 years old and it looks great! The technician was very professional and did an awesome job...he really took his time. I was very impressed!! I will request him next time and refer my friends.
very thorough and knowlegdable
Great service. My carpets just smell weird, I'm going to give it a week and let you know howim feeling then.
We were really happy with the cleanliness of the carpet. We expected to pay $120 for our two rooms and ended up paying $350, so we would recommend your service with a warning about the "nickle and dime" added expense. Also, it has been four full days now and one of the areas is still damp. I'm still hoping it doesn't get moldy.
They come when they say they will. Get the services done quickly. Very nice young man came to my house this past week, offered a cover product which I have used before and applied that alsol.
Your service was fast and effiecent and our carpets look like new again. The young man Daniel that cleansed our carpets was very courtious and gave us alot of information about the cleaning process. We were very satisfied and would use you again.
I like cleaning with out soap, and that the carpets are not soaked.
I was not happy with the customer service. When I called to schedule I had to mention the specials- she didn't offer them. Also I was told they would come between 11-2 so I had plans before that time. They called at 9:30 that morning and said they would be there at 10. When I said I wouldn't be home until 11:00 they very rudely told me that it was then or after 2:00. I had a neighbor come stay at my house so it could get done. I felt like I was treated very rudely.
All the spots came out except for the glue. Someone was in the living room with glue ?
Everything was explained and he walked me through the process. I can't believe how clean
it looks. Thanks
I was expecting the Zerorez Product. However, because the truck couldn't reach my carpet the person that cleaned the carpet used a
mobile vacuum machine and it didn't do the job. He then came back with a "dry" cleaning system and It still wasn't clean.
I have seen what the Zerorez can do and the mobil service fell far short of your advertized product.
I feel like I wasted 79 dollars.
First name removed
I really like Zerorez. They do an incredible job on carpets and furniture. I had a carpet that I thought I was going to have to replace but Zerorez was able to get out all the stains. My dining room chairs looked brand new when they finished with them.
I also love the feel of the carpets after they are cleaned. They are nice and soft.
I highly recommend this company!
I love how fast the carpets dry.
I liked the service man and the way he explained everything. My carpets looked very nice when he was through.
Kasten was very informative, efficient, and punctual.
My carpets look like new! I'm not happy about giving my tech a $25 coupon and him not applying it.
The cleaning was very effective and your technicians knowledgeable and friendly
It was quick, it smelled good and they go a big stain out of our front room.
I have recommended Zerorez to lots of friends. I'm one of your first customers. I came to you after having my carpets steam cleaned and the spots coming back worst than before they were cleaned. I love your technology and great technicians. Also your willingness to return if I'm not 100% satisfied. Love Zeroez
Everything. Your technician was courteous and on time. He went the extra mile to make sure I was happy with the job. My carpets look brand new! Thanks
Everything! We have been very pleased with the work and the guarantee; this time it even dried very quickly.
I loved that the carpet wasn't too wet. It cleaned up beautifully too. I liked the price.
Your technician was patient, informative and did a great job. I want to get him next time!
Thanks! You are as good as you say!
Where the young man cleaned a really dark place in front of a chair, it is still quite damp and dark
A place in front of my back door is now dark and damp
Your employee did a great job. He was very friendly great communication. I will be ordering your furnace filter because he did such a great job and gave me great info on your furnace filter. Your employee has won you a customer!
Thanks for the great economical job
The results are great and the service men very helpful
My carpet looks amazing!! Even after a few weeks it looks great! other Carpet cleaners the stains pop back up and this time it didn't!!! So nice!
Your process WORKS! Service tech was very professional and took the time to make the carpets look as best as they could. Thank you!
The men who came to my house were clean, professional, and even came early! The carpet and tile look amazing. Customer service was fantastic!