What our clients think of us!

Friendly, professional technicians who took care of my carpet in a timely manner

Jarom cleaned my van and did an amazing job. It has not looked that clean since we bought it. Great Job!

Careful and thorough.

I like that the carpets are not very wet when cleaning is completed. I have been very satisfied with the dirt and other stains you have been able to pull up out of my carpets. I manage 16 rental units and use Zerorez for all my carpet cleaning. I have already referred you to several others and will continue to do so.

Make the carpet look better.

You responded quickly and got it done quickly and it looks great!

The feel of my carpets is like new after it's cleaned. Like the fact that there is no residue left from soaps or shampoos.

I went well. Your technician was courteous and thorough

My husband and I were extremely unimpressed with the technician who came to our house from Zerorez this time. We wanted to use zerorez again because we were so impressed with your service the first time we used your company to clean our carpets. This technician (I think his hame was David) was much more interested in trying to upsell than to do a great job. For example...He never gave us a receipt with the breakdown of what he did. His verbal estimate of cost was much less than the final charge. He neglected to mention extra charges that he threw in. He did not get the edges of the carpet clean. He did not spend time to try to get the heavier stains out. He only wanted to clean around chairs, etc instead of moving them. He even wanted to clean around a small wooden rocking chair that was in the middle of a room. I had to move it for him so he would clean that spot...ridiculous! He banged into a good deal of our furniture. He broke a ceramic fairy that cost $30 plus shipping which was on a planter. That gives you an idea of how hard he banged the furniture. He even took out a small chunk of dry wall on the the stairwell which he never told me about. He told me about the fairy after a while and asked me what I wanted to do about it. I told him how much it had cost me and he just stared at me with no suggestions of his own so I asked him to clean a very small throw rug for me. He told me he would do it if I signed a waver in case he ruined it. I said I would, but he never did have me sign anything. He came to tell us he was finished and my husband checked to see if he had moved the mat that the computer chair was on. He had not even cleaned that area so my husband asked him to and he said his equiptment was already put away and didn't want to get it back out to clean it. We really like the way zerorez works when it is done properly, but if this is the way it is done now we would not recommend your service to anyone. We are extremely disssatisfied cusomers.

Zerorez gets my carpets cleaner than any other company I've used. I manage apartments, and have used them on several occasions. My carpets look better, dry faster and the clean seems to last longer. Also, the black spots don't come back from deep down as fast either.

The service tech was very pushy and definitely wanted to make money on upselling products. I was also over charged for cleaning very small areas. And afterwards I was billed for something he said he wasn't going to charge me for.

The tech that came out worked very hard to assure our satisfaction. He made sure we were happy before he put away his equipment. Very thorough and professional.

Got my dirty carpets cleaned

My carpets stay cleaner longer.

Excellent rug cleaning completed in a very timely manner. Minimun use of water allowing rugs to dry in at least a day or two earlier than previous methods of cleaning.

The rug cleaning operation was done in a timely operation. Dealing with personnel required to see that everyone did their part was refreshing.

I'm quite excited to find a company that is so efficient and competent. I would be happy to recommend Zerorez to my friends and relatives.

My carpets & area rugs looked like they were brand new after being cleaned.

carpets look cleaner - better than other cleaners have done in the past

They came back to correct the problem

You did an excellent job on our carpet. Our carpet is really old and it was very dirty you came in ane worked miracles on it. Our carpet looks so bright and clean I can't believe it. You took extra time and effort to try to get rid of stains and went over twice the heavy traffic areas. It is amazing how much better our carpets look. What great service!!! We will tell our friends and family to only choose Zerorez!! Thank You!!

Very hard workers who care a lot about the success of the cleaning job!

The impression I was given was that my travertine grout would look "like new". It does not look like new, and I found several spots that I had to ask the service people to try to improve.

Communication & customer service by the technicians was very good.

It would be really nice, being the 1st appointment of the day, to have an exact time of arrival--or at least a 30 minute window rather than a 3 hour window.

Better scheduling arrangements. Never got a call and had to call myself to see when they were coming. They were suposed to call 30 minutes before coming and didn't. You wanted me to give 48 hours for cancelation but didn't give me 48 hours notice as to the time of day you were coming. I had to try to hold a full day open waiting for you to call. Never got a call so I ended up calling.

The carpet had not been cleaned for several years but cleaned up very nicely and dried within a few hours. The workers arrived on time and worked very well. The only criticism I have is that some paint on a door frame/trim was scraped off by a blue hose the workers used.

The carpet technician was friendly, knowledgeable and very helpful. He carefully covered corners and worked quickly and efficiently. The carpet looked great! Thanks!

The heavy traffic areas didn't get clean. No explanation was given to us suggesting a reason. The cleaning didn't live up to the recommendations.

The spot we had on the carpet where someone had been sick (throw up) had some sort of baking powder (made for carpets) type stuff put on it for smell. I had hoped that it would have come out better. Perhaps this stuff does not come out well w/ any cleaning. I had expected more - especially since the other areas look so great.
I thought your price was pretty high. I would have had more areas cleaned in my house had the price been better.
However my hall and stairs look great and I am happy w/ that. These traffic areas are the heaviest traffic areas in the house.

everytime I get my carpets cleaned by zerorez there really is no soap or residue left and the carpet feels clean

The cleaning left a new spot on my sofa, and when someone tried to fix it, it appears as if they may have damaged the fabric. The cushion cover may have to be replaced, which I think zerorez should take care of. I also think that a portion of what I paid should be refunded for my inconvenience.

Fast and friendly service

I like that the carpet dried quite quickly and that it wasn't crisp after it dried. I also liked how friendly and helpful your workers were.