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based on 31155 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very impressed with the quality of your work. I appreciate the extra effort to save a real nasty area rug. I will continue to use Zero Rez for all my future carpet cleaning. Thanks , Tiff B Statham CSW
The workers were very professional. The carpets look better than they usually do after cleaning...by another company. My carpets were still wet (as with other companies), but they smelled better.
Actually have clean carpets
The Service. While the carpets were very clean... I expected that. The service was the best I have had by a carpet cleaning company. Especially David Palacios. This is my first experience with David and I plan to reqeust him to service my home and business in the future.
Very professional and I was very pleased with the technician that did the work. He seemed very knowledgeable about the product and did a very good job cleaning the carpets.
I like the fact that you don't use any harsh chemicals to clean with. The carpet seems dryer after its been cleaned.
Zerorez transformed our downstairs carpet which was at least 20 years old. Our upstairs carpet, which is only three years old is just like new again. I defy anyone to be able to walk in and identify which carpet is newer! Alfredo, the technician who performed the service, was fantastic and so professional! He came in and transformed our flooring efficiently and with a smile. He went above and beyond and made the whole experience terrific and one we would like to repeat with regularity!
Our carpets did get clean and the in-home service was great! However, we sent one of our area rugs out to be cleaned and it took 7 weeks to get it back and only after I called half a dozen times! The rug came back clean, but I was very disappointed with how long it took! Every time I called, the ladies on the phone were very polite and tried to help, but the "rug guys" were never to be found and no one knew how to find my rug! They were only able to locate my rug after I sent a photo. When I did finally get it back, the tag on it said Debbie Last name removed. My name is Name removed. So, I probably won't recommend Zerorez to my friends, at least not to clean their area rugs.
I really like the protectorant! I like your good advertized deals, but thought one in particular on the radio was misleading (the whole house for $135 plus work out the extras - which I found out is not true at all! the first three rooms were $135, then with deals for other rooms).
Josh who did our cleaning this time was very friendly, great to work with and did a great job! We were not nearly as pleased with the guy who came seveal months ago and did it all in a great hurry.
We really want to believe that you are the good guys with a good product that you advertize you are!! We need more businesses like that!
Our carpet looks better than it ever has after being cleaned. It only took about an hour and the carpet was only damp and not wet. It looks as good as new.
I'm mostly pleased with the service, but it cost far more than I thought it would.
My carpets look great and I am very pleased with the service. However, the technician was supposed to come around 3:00 but did not make it until 6:30. You are overbooking these poor guys!
I was amazed at the way my 18 year old carpet was made to look like new. Your cleaning products are a miracle to behold. My tile cleaned up beautifully. The tecs were neat, friendly, efficient, and professional. Thank you for my nice, clean upstairs. I will be getting zerorez to clean my downstairs in the future.
The carpet seemed to take a really long time to dry.
Jarom was fantastic! He did a great job with our carpets and had a great personality. We were very comfortable having him work in our home.
Best carpet cleaning I've ever had. My 20 year carpets look practically brand new.
Zerorez was thorough yet quick and my carpets are looking like new!
That they got rid of the animal pee in the house.
The carpeting that had the pet stains and you came back to redo is still not odor free. I have two small dogs and promise to get the stains may be gone but the removal the bacterial causing odors leaves me lacking for better service.
Quick quality service and friendly service technicians.
good communication, on time, carpets look good.
Educated employees, job completed in a timely fashion, carpets not wet forever!
easy and inexpensive
Very friendly customer service, quick, and did a great job.
I have always recommended Zerorez to my real estate clients. I have used Zerorez for 13 years on my home since it
was new. But this last experience was a nightmare! With the block from 3-6. Delays and excuses they didn't come
till 8:00. The next morning my carpet was still a little damp and full of hills and valleys in the whole carpet. I called
and they said it would go down when dry. By 4 it was the same but dry. They are now sending out some one to see
the carpet and stretch it. BUT i have the same window 3-6. Do I have to wait for 5-6 hours again? Please make this
right so I can continue to refer you, I would like the supervisor out at 3 so I can be done by 5. I have plans for the
night and do not want to spend my Friday night waiting for the carpet to be repaired.
Bait and switch. 89.00. Baloney. I have already told all my friends and clients about my experience. Justa word include all costs prior to the visit. Surprising there are a lot of your unhappy customers, that I am comparing notes
Products- The spot remover used with the Zerorez cleaning process is great to have on hand. My carpets looked cleaner than they have when using other companies. This is the first time I have used Zerorez, so will be interesting to see how long my carpets stay looking clean. I had the protectant applied and liked that option to prolong the need for next cleaning.
Service- Liked phone call confirming appointment a few days before. Mike, the tech who cleaned was awesome. He answered a lot of questions, was prompt, very friendly, explained how spot remover worked, explained Zerorez PH water electrolysis process and no need for detergent, etc. He was the best tech and teacher I've ever had clean my carpets in 13 years!
We have had you to our home 3 times now. The first time was seemingly fine until we noticed that 6 vents were missed. After the second visit to clean those vents, we noticed that one duct was cleaned around where the eye can see, but when we looked deeper, the duct was still filthy. We had you back a third time to clean that duct, but have inspected (and pictured) the other ducts in our home and it appears that none have been cleaned except what is visible at a glance. We are very disappointed.
Our carpet looked great after cleaning. Everything was well orgaized and we were kept informed of the process at all times. Service rep was very poliet and cheeful and answerd all questions. We were happy with the results.
Friendly service and low pressure advice.