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based on 31155 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very impressed with the service and the person performing the service. I will use your company in the future.
The tech did a great job and was courteous. Informed me of available services and was not pushy in any way. He was finished in great time and did an excellent job.
Great tech's, carpet feels wonderful after it has been cleaned, low cost.
The job was very well done and in a timely manner. Your technician was clean cut and well groomed, polite and knowledgeable.
the results were great! I felt like my floors were really clean! The technician took great care to cover corners and keep my house protected. He got the job done in exactly the amount of time he said he would. Thanks!!!
Good joband communications.
The products are very effective and William was very couteous and knew what he was doing. I was impressed
I appreciate the natural products.
Customer service is excellent! I have had several different cleaners clean my carpet, but since I have had zerorez clean my carpets I won't have anyone else do them.
I liked knowing there weren't any chemical residue left from the cleaning, and my floors looked so much better! I didn't realize how many services you offered until I saw your website! Alfredo was very good at explaining treatment options. Thank you for making my house feel cleaner!
The way tshe carpets and floor looked after they were done, as well as a month after they were don.
Get the carpets cleaned.............
He was great!! I would use zerorez again.
We had many and varied stains. They were all removed. Service was polite, efficient, and honest.
very professional and friendly.
Promptness and thoroughness
A more exact time window would be good.
The tile kitchen floor was not cleaned thoroughly, especially along the walls where you can see strips or patches of dirt that were missed. There was some kind of sealant that was supposed to be placed on the tile after the cleaning, I saw no evidence of this. We spent a lot of money to get this cleaning done, almost $500.00 dollars, and I was disappointed. Also, there are some dirty water marks on the carpet in our family room that were not there before.
He did a great job.
The carpets seem to stay clean longer.
I like the fact that no soap residue is left in my carpet. It stays cleaner, softer and looks like new longer. I also love the fact that some of the bad spots come out and leave no marks.
You were able to remove dirt and stains I didn't think would ever come out! Carpets look beautiful!
The carpets were not as clean this time and I am very tired of the up selling
no residue, dries fast
The serviceman was on time, polite and did a good good of cleaning our carpets.
Very good job and great results and helpful and friendly service.
It's a little pricey, but you do great work and my carpets look brand new!
They were amazing, how clean it got our carpet and tile, loved Porter, please send him next time we do this again.
I would like to thank Chris for doing a good job on my carpets, it was a do over job that Manning did. The only place that still looks a little dirty is the nose of the steps and the bottomstep. Other than that, the carpet looks great. I will for sure call and ask Chris to do them again.
You ask what you can do to improve, all I can say is, take a little more time and not be in such a hurry to get to the next appointment.
Thanks!
Name removed
Too much additional costs once the guy was here. Just tell us the total when we schedule so we know what to expect. Let us know of additional charges for pet odors and protectant.