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based on 31146 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time. Got me on the schedule in a pinch. Clean employees. Speedy. All in all... Fantastic!!!
I have used Zerorez for a number of years at my previous home and now that I have moved to Lehi. You do a wonderful job, and my carpets always look and stay clean for a longer time than when I was using other people and products. I have recommended Zerorez to my family and friends. In fact, you just came out two days ago to clean the carpets at my son's home. Thank you for your great service and the wonderful servicemen you have working for you.
I appreciated the telephone calls reminding me of the service and the call from the technician with anticipated arrival time.
Leaves a clean smell, not chemical. Cleans up spots others were unable to get out.
Friendly fast and efficient
My carpet is so fluffy after my cleaning! I've used Stanley steamer and chemdry, both companies left my carpet feeling sticky like it wasn't all washed out. They put bumpers on the corners so they wouldn't scratch my walls;The other two companies didn't do that. They wore the covers over their shoes which kept them from tracking in dirt all over my clean floors. They were very knowledgable about their product. My carpets smell great, the cleaner smells really nice. They helped me really get rid of some pet stains.
You really clean the carpets and that cleaning lasts for a very long time. The best in carpet cleaning we have ever had
Set a specific time to show up on the job..
I took 2 hours off work, only to wait 3 hours before the cleaner showed up..I could have stayed at work and not lost the hours..
First name removed
I didn't like to be told that I needed to have a protective treatment and that it would be another $30 per room. Also the worker tried to get me to pay $50.00 for each of two rooms because he saw one pet stain and one possible pet stain. I didn't think that was necessary and turned it down. It did get clean without it. The carpet took 16 hours to dry. If the other treatments are necessary, some mention of that should be made in your ads. The technician was polite and on time.
They were good, but since I already had done work earlier in the week, I would have liked a bigger discount for the services that were performed. They did not have the right tools to clean my furniture properly.
Zerorez is the only company that gets the spots out for good.
Quick service with good results.
was on time and friendly. He was thorough and asked me for my evaluation
The technician seemed competent and completed the cleaning in a timely manner.
My light colored carpet was spotfree and like brand new.
great service and sparkling clean carpets.
Carpet looked clean when it was still wet but showed up spotty after it dried...thinking that a second pass in some areas would have helped. Also, there were a couple of strips under closed doors (into rooms without carpet) that did not get cleaned because the doors were not opened by the technician.
William did an excellent job of restoring my carpeting to its former glory. It cleaned up beautifully and he was so accommodating and careful in the entire process of cleaning my vents and the carpet. I will definitely use the service again.
I like that there is little residue, and that the carpets stay cleaner longer! Also, the drying time is shorter than most.
The serviceman, Jim Vance, worked hard to remove stubborn stains and was successful! he did a very good job on my stairs, as well. Thanks for the great job.
No soap residu left in carpets and the service man are very professional.
Results!!
It was fast and everything looked so great when done. The technicians were friendly and knowledgable
My carpets look beautiful and dried quickly.
Your carpet shampooing system is wonderful. It really cleaned my dirty carpets and made them look great. We appreciated the scotch guard finish to help keep them clean.
I appreciated the telephone calls to advise us when Jordan would be arriving. Jordan was very accomodating and knowledgeable about carpets. The carpets look great and we will be using Zerorez in the future.
They seem to work
I like the fact that the carpet isn't crunchy when you are finished.
The service itself and how well the cleaning was done was great. The technician was fast and friendly. The only thing that was absolutely annoying was that we had a 3-6pm time window which we did not choose and then on top of that the tech was running late and didn't come until 6:30pm. As a customer it would have been nice to choose a 2 hour window to coordinate with my day instead of being what time I had to sit and wait for 3 hours and then wait a little more. The special promotional pricing I got made it worth it in the end, but I would never pay full price for the service.
My floor looks cleaner and more vibrant and and I feel good about ridding my carpet of years of detergent residue buildup.
I'm surprised how clean the carpet gets after being so dirty.
Faster drying/quickly but efficiently did the job
Prompt, effective and customer friendly