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based on 33432 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I'm happy to hear that Matt. Thanks for your response.
Rick was very friendly as well as doing an excellent job in cleaning the carpets and tile. This is the second year Rick has cleaned our home. Very happy customers. Thanks
Thanks Sharon. Rick does a great job for us.
If you call to have a spot taken care of the TEC should have you come and look at it. I didn't feel like the TEC spent much time on my carpets. In the past I have had you come and much more time was spent working on my carpets. The TEC didn't even say anything about my spot until I asked and then he said it lightened it but it didn't come out. I really couldn't tell the difference. Not the best experience this time around.
I'm sorry that was your experience Carolyn. Red nail polish can be particularly difficult to remove and very often has become a permanent stain. If it is convenient for you I would like to schedule for a technician to come back and work on that spot again to make sure it is definitely a stain. If it is a stain, there are a few more solutions we can look at to remove it. Thank you for your feedback.
This is the second time we have used Zerorez and have been satisfied both times.
Excellent!
My carpets have never looked better! And they stay clean longer. Zerorez is the ONLY way to clean carpets.
Thanks Nedra!
They are natural. Israel did avoid job.
Better than any other carpet cleaner I have used in the past.
Excellent! Thanks Cheryl.
You paid attention to our concerns about areas in our carpet which needed extra work and were extremely careful of things in the rooms which could not be moved. Your worker was friendly and respectful of us. We will certainly call you again to serve us. I have already recommended you to family members. Thank you for meeting our expectations.
That's great to hear Gene. Thank you for the great review and for promoting us!
Great Customer service!! We were happy with the results. Thanks Zerorez.
Thorough
The product does not leave any residue of chemicals on the carpets.
Thorough. Carpets are always much improved.
Great Job.
Carpet cleaning was thorough and quick. My carpets looked great afterwards.
Fast, friendly, didn't use chemicals
The carpets smelled clean and felt soft. I liked that you could see the pet stains with you light you took the time to really claen
cleaner residue not left in carpet
The way I am treated and the excellent job that is done.
We loved everything about your products and service. We really liked Rick. He was very personable, friendly, and did a super great job. Our carpet hasn't ever looked so good after being cleaned. Thanks, thanks Rick. You're great.
Thank you Janell! Rick is one of our best. I'll be sure tell him how impressed you were.
Give a better or more realistic estimate of what prices can be.
Every Zero Rez technician that has ever cleaned my carpets have been professional, respectful, knowledgeable and very efficient.
I'm very happy to hear that Marci. That is exactly how it should be. Thanks for the review!
Best cleaning job ever. Excellent service.
Awesome! Thanks Kenneth!
The carpet cleaning was really good. I think that pricing should be upfront knowing what you need to pay. For instance the protector should be included as should the $9.00 water disposal fee. If this makes the initial price increase then so be it. But to have a price and then add all the extras is misleading.
The friendly staff, how clean the carpets get and how long they stay clean.
I love how clean my carpets are when they are cleaned by Zerorez and knowing there is no chemical or detergents used makes me so happy. My carpets also stay clean much longer with our all that soap. I am amazed not only how clean but that every furniture dimple or crease is gone, its quick, and the carpets dry within a few hours. Every technician that has came to my home is very respectful and courtious.
I would recomend them to everyone I know which I already have.
Thanks Zerorez.
First name removed
Thank you so much Shirley! I love reading responses like yours. See you again soon.
The carpets look great, however not impressed with the sealant that was put on my granite. Very expensive and does not look any better, was told that it would keep if from looking dull or having streaks. Well it looks more dull and streaks mor. Will definately tell associates not to have their granite done by zerorez.
Hey Mary,
It sounds like our technician just didn't set you up with the right conditioning product to maintain the appearance of the granite as well as the sealer. I will follow up with you this afternoon and make sure you have it. Thanks for letting us know.
The service was great & the results were great. I would use them again.
Everything is very clean with no soap. The carpet cleaners were very friendly. Thank you. I wish you didn't charge so much for wool rug cleaning. I had to have someone else clean mine.
Service employee was very knowledgable and helpful. Did a great job!
Friendly, quick, thorough.
I really like how there is not any residue left on the carpet and it dried very quickly. The person who cleaned our carpet was courteous and friendly and did an excellent job.