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based on 31158 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They make my home look like new. Also the tech is very knowledgeable and thouorgh!!!!! Love you guys
You did a good, thorough job of cleaning my carpet. It dried quickly and looks wonderful. I also appreciated that you did not have a lot of add on pricing. Let me clarify. The morning of our cleaning, I had scheduled another company to come clean our carpet. They had a special for three areas. Because my room is large, I guessed that it would qualify as three areas by itself. But when they arrived, it actually counted as four areas, so the price went up about $50. Then to have the carpet pretreated, the price went up another $50. If I did everything they suggested, my carpet cleaning would cost well over $300. I told them no and called your company. I was so thrilled that you were able to work me in that very day (because I had moved furniture and prepared the room). I liked that you called before the associate came. The associate was wonderful and the pricing was exactly what you told me on the phone--no unexpected add-ons. And with your company, my family room only counted as two areas, not four like the other company said. That also made me happy. After the cleaning, I immediately called my daughter to tell her that she should use your company the next time that she had her carpet cleaned. I know I will use your company again.
I love that my carpets are super soft and truly clean when they've been cleaned by Zerorez. As a Realtor, I recommend Zerorez to ALL of my clients. I've had my carpets cleaned by a lot of companies over the years and have never experienced the softness and deep clean that Zerorez delivers!
One area in the living room did not respond well and remained looking dirty. The stairs were not cleaned to the very sides of the steps. The carpet and furniture were very damp and took some time to dry out. I had not expected that. You had been so well recommended by a family member and friends that I must admit I was somewhat disappointed. Sorry!
The clean stays clean
Carpets are very clean. No chemicals. Good customer service.
Most of all we like how our carpets look when work is finished. Workers were professional and helpful.
Jarom was very professional and helpful when asked to come back and address questions.
price and quality
The technician did a fabulous job, very professional and friendly. He was very careful to explain everything to me and we are very happy with the carpets. When we had a concern about a spot after he was done, he came back and did an extra good job on that spot and even put a special disinfectant on the whole landing. He was soooo good and kind. I will be very happy to recommend him and the zerorez company to my friends. Thanks!
First of all the person that came was very personable, and made us feel very confident in
useing your company. he did a very good job in cleaning the areas to be done. the carpet now looks new and the colors are so bright. We think the job done was very professional.
Thank you
We had streaks in the carpet after the first cleaning. Your service team and supervisors have been back twice. The streaks are 90% gone now and we are satisfied with the results.
Thank you,
Bill Last name removed
You didn't disappoint me in much. The only thing would be that the carpets took 24 hours to dry. By feel and the wet smell, I guess the technician should have spent more time extracting the water from the carpets. The furniture cleaned that day looks much brighter and crisp and dried in five or six hours compared to the carpets.
We just moved into a new home, and the previous owners did not take care of the carpet very well. Zerorez did a great job of cleaning them as best they could. The carpet looks brand new in places, and gave me recommendations on how to keep the carpet in the best condition possible. I like for the most part it was dry 12 hours later.
The carpet in our hallway were still wet after 24 hours and had a noticable sticky residue.
The service men who performed the work were polite and efficient. They also suggested other items to be cleaned.
I can't believe how great the carpets look! I didn't think there was any hope for it. My carpet has a spark of life again.
still could not get recent stains out
Simply the way my carpets get cleaned and don't get soaked. The employees are knowledgable and very polite.
friendly, efficient and thorough
Both of the guys that came by were very friendly and professional. They did a great job at explaining my options without being overly pushy.
The rugs you cleaned look beautiful. I am very pleased with them.
The one thing that did upset me was the fact I was quoted two weeks to clean them istead it took five weeks. Addition help in that department may be of help to all of your customers.
Leaves no residue.
My carpet has never looked better, with the protectant it should look good longer, and the technicians were wonderful.
The technician sent out was quick and knowledgeable. He scratched some of our woodwork, however, so that is why I am giving it an eight instead of a nine.
Knowledgable, competent, personable service provider.
Kept appointment on time and did a nice job
everything you said was true. You honored the coupon I had. Your workers were kind, knowledgeable and on time! AND my carpets were the cleanest they have ever been and smelled good too!
My carpet was almost dry when the tech (Jim) left. Very proffessional.
The carpet looks like new and it's pretty old carpet! I like that the carpet won't be attracting dirt because of leftover cleaning product.
The service guys were very efficient and friendly. They did a good job of answering all my questions and concerns.