What our clients think of us!

Your associate, Mike, did a great job. He was very polite and respectful. He spent time to explain things before, during, and after the cleaning. The carpets look great! He said that everything was guaranteed. We had clean the urine stain from our sofa and we may need to have him come back because it still has some smell, but it is much better.

You do a good job

Accommodating my needs

My carpet was very wet, you sent another tech out with fans, when the carpet did finally dry out, you can see dark stripes in the carpet. Not sure why. I will be very unlikely to have you clean my carpet in the future.

price is right and the resonse time was within a few days

The citrus smell, the friendly cleaners, how clean the carpets get!

How thorough they are and the carpets look and feel like new

I was very satisfied with my carpets after they had been cleaned. We just bought a new house and we thought we would have to replace carpets. Once you finished cleaning our carpets, we probably won't need to replace them for another few years!

Method used.

There are some spots that need going over, like corners and under the heat duct vents. There is also a spot that wasn't there before. I will call and have them come back out

Jim was very nice and he did a great job. I didn't think our old carpet could ever look that good again.

The technician was polite and professional. I like that it was done fast and my carpet looks great. However they price for stairs ($5/each) is a bit excessive. I have 11 stairs. That came to $55. My total bill was $208 and they stairs took maybe 5 minutes to do. Seems to be some kind of disparity there. But overall I am pleased.

Quality of product and service

The technician was very clear about explaining how your process works. He did a great job of upselling for services I needed, but without being pushy. Also, the extra cleaning I had done for pet stains turned out great! Love the way you guys do business. Very good tech...very professioal.

Friendly and knowledgeable technician.

the use of no chemicals

clean carpet
not very wet
no residue

Quick, courteous service and the carpets stay fresh for a long time without the 'gathering of dirt where it has been cleaned!'

Make your arrival time window less. I though it was crazy that it was a 3 hour span.
Also, the stains I forgot to mention we're not cleaned, I did my best to show everything I was concerned about, but forgot 2 spots and it was as if the carpets weren't even cleaned there.

We loved the service and plan to use you again. We appreciated the curteous manner of the technician.

Tech (Isaihas) was great, kind, considerate, clearly communicated. He was very professional. Our only issue of past was how fast dirt stuck to carpet after last cleaning. We are anxious to see if it will stand up to the dirt longer.

Quality products. Friendly and informative staff.

Product smells great and completely eliminated the pet urine odor. I love how quickly it dries / how quickly we could get back on the carpet. The technician was extremely nice, helpful and knowledgeable about the product and left no trace of him being there once he was done.

Good service, friendly people.

Quick, Clean, and honest employees.

I thought you did an amazing job! Very professional, I've already told many people about your service.

Matt

no soap/ very clean

Be on time.

You can make an older carpet, under consideration for replacement, like new! Also, the Zerorez operators are always clean, thorough, professional, and willing to take the extra time to do the job right. (And no, I'm not related to anyone at Zerorez.)

Clean, safe and non-toxic. I used another company only once and the chemicals made my feet red and irritated to the point of going to the doctor! My skin is highly sensitive to chemicals, and I have two cats; I don't want them subjected to those chemicals either. Since then, Zerorez is the ONLY carpet cleaner I will use! And the technicians are polite, respectful of your property and very efficient.