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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Explaining how the extras take up more time and checking to see if I can be at the home for 5-6 hours before starting the process of cleaning and extracting pet urine.
The service tech was very knowledgable and explained everything very well.
Efficient, clean, quick. No residue. Technicians are professional.
Zerorez gets my carpet cleaner than any other company or method I've tried.
Fantastic! Happy to hear that Lynne.
The carpet cleans up without any residue. The people who come are friendly, courteous, and work quickly.
Thanks Carol!
The service tech was clear and fast
Promptness and quality of product!
everything
Does the job, efficient service, reasonable dry time, friendly staff. Thanks!
So far everything just looks so clean!
I like very much the the carpet cleans and enjoy your techs.
No residue
Jarom was friendly, efficient and knowledgable.
Attention to detail and very professional appearance and knowledge of product. We liked the green in all your applications.
Thanks Norbert! I'm really glad you noticed. We've put a lot of effort into our technical training and the products we use in the home.
The service was friendly and on time. He gave me call ahead and let me know when he would be arriving. The products were great and the technician was nice friendly and answered any questions that I had. He was knowledgeable.
That's great Amanda! I'm happy to hear that you were impressed.
You guys do a great job
i like the green aspect of the product. I think the tec. did a good job cleaning thoroughly. i also liked the carpet roller, pre-treatment. I did not get a survey sent to me that was a more through one. I also need a written statement/guarantee for the granite counter tops life time sealant. Please call Kerri at Phone number removed
I like your people and your product
No residue. The team who did our carpets were competent and listened to our needs. They were efficient, helpful and pleasant.
My carpets looked awesome when he was finished and they are 18 years old.
The system does a great job cleaning.
Tried Zerorez for the first time and am very impressed by the cleaning and the worker (Isreal)that did a great job also of explaining to us this new technique that i have never before had done to my carpets i will gladly refer you to family and friends that need this done in the future. Thank you so much; Name removed
Thank YOU Roland. I will let Israel know how impressed you were.
Service and dependability along with the ease of paying.
Zerorez cleans better than any auto detailer. After a couple of days the car seats would be stained again from the soap residues left behind. I don't have that this time.
That's what I love to hear. The best part about our technology is that it works on just about everything you would normally need detergents to clean. I'm glad you noticed the difference. Thanks Matthew!
The courteous technician
carpets came clean
I was not told that a very small hallway was not included in the cost of the room it is attached to (the total area was still well under 200 square feet). Rather, the guy just went ahead and cleaned it and then told me I had to pay extra after the fact.
Hey Levi,
I'm really sorry that happened. Adding a hallway does cost more, but we should never do the work before we approve it with you verbally. I will look up your invoice and refund you the difference. Thank you for letting us know.
Chris was very helpful in assessing my needs. I never expected a miracle, but certainly got one! I suggested that you change your logo to "Expect Miracles!"...
I love it Lauretta! If you start seeing that printed on the sides of our trucks you will know why! Thanks for your feedback.
Reliable, clean
very professional technicians, excellent results; I have a high level of confidence that my carpet is clean and hasn't been damaged by the process
Professionalism, results, and confidence in our product-those are things that I love to hear back from our customers. Thank you Lisa.
No residue in carpet and the process is quick.