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based on 34288 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You are in and out quickly and efficiently. Your technician was very personable and friendly. Carpet looks and smells great!
A bottle if nail Polish broke and splattered over a large section of carpet. Your technician was very knowledgeable about treating the stain. He did an excellent job of removing the nail polish. He also cleaned some high traffic areas and made the carpet look like new.
I like the care and attention paid to our home by your technicians. We had 2 little spots that needed a follow-up treatment, and the staff was very happy to oblige & make sure we were well taken care of and happy with the results. I also really appreciated their prompt arrival and notification that they were on their way. The cleaning process with very little chemical, and hot water, is appealing to me. Our carpets look great, and I'm very happy with the result.
The Service was excellent. Your provider was kind and considerate. The only thing I wish you would do is give out a detailed receipt. I wasn't exactly sure after he left how he figured everything. It didn't quite match what we had talked about.
I like that there is no reside. The person who did our carpets did an outstanding job. My mother-in-law said, "Your carpet looks new again." Which is a real compliment because we are a family of six and our carpet is seven years old.
It's a Utah company. Your cleaning process and products get my carpets clean.
They are clean and residue free
The friendly and courteous technicians, their punctuality, and the quality of their work. We were especially pleased with the work Chris did yesterday.
I liked the way our carpets looked and I liked the professionalism the person used when talking with us. He was great!
my carpets get clean and stay that way for a long time....and they dry in a few hours
I didn't see the difference using your company over less expensive ones. My carpets now have a faint odor that wasn't there before and they feel like there is a residue. I only had our upstairs done because I wanted to try zerorez out before having the whole house done.
The technician was great and friendly but said he didn't know if his house was working properly. It took our carpets 24 hours to dry.
Your company does a great job in cleaning my carpet.
Technician was so polite and professional. He took time and did a thorough job. Also our carpets weren't soaking wet kike when other companies have left them. Stains came up and carpets look awesome!
I spoke with rep Natson a few days before and he said I would be called the night before, or morning of, with the servicer name. No one ever called me with that info. I also spoke with a female rep that stated I was the 2nd appt and that she could not give me any specific time of day he may come, but that the servicer would call me one hour before he finished his first appt to give me some notice. That also never happened. I had Eddie call me and say he was a few minutes away/"just around the corner" which gave me no notice at all. Eddie also pulled a scented oil wall plug-in out of my wall and set it on it's side on my wood banister. The oil leaked out and dissolved the paint on my banister. I now have a home project requiring money and time due to his carelessness.
To make it right, I would like someone to come and re-paint that area so it looks like the rest of the banister. I also would take you up on the offer to apply carpet protectant to one area. You can reach me at Phone number removed. Thank you
The technician was polite and did a good job on the few stains we had on the carpet. The carpet dried very quickly and there was no odors to contend with. We are very satisfied.
Friendly and informative rep. I love where my carpet had been cleaned. I wish I could afford the rest of the house.
For those who have pet stains, please provide them with a method of getting rid of the marks and smells even after the treatment.
No smells of wet carpet after the cleaning. The cleaning technician was friendly.
My carpets are clean and your technician took extra care of the problem areas.
I felt some pressure to upgrade the carpet cleaning I had decided upon.
Very efficient, staff was polite and courteous
Carpets and tile look great!
It was very expensive and my carpets did not look cleaner after it was done. My stairs look like they have never been cleaned. I know I signed up for some kind of follow up cleaning. Please contact me at Phone number removed so that we can figure out if you have a different technician that can come out and clean them better. Thanks!
The technician, Taylor, was excellent and helped us figure out the best plan of action!
The technician was on-time, friendly and quick.
Our technician was friendly and willing to do all that we asked. He was excited to talk about the Zerorez process. A few spots that probably weren't pre-treated didn't come out, but overall the process was good. Our house didn't smell like detergents and most of the carpet dried quickly.
The polite, informative, and non-pushy technician; pricing was extraordinarily reasonable; and the results were wonderful!
Dry-time did take longer than the 4 hours window that was given, which was disappointing.
Very very clean and dried quickly
I liked the fact that no detergent is used--thus no res. Jace was my rep and he was great. I loved the results and it was worth saving a little extra money to get those results. I will definitely use zerorez again.
I liked all of it. The work and the price.