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based on 33438 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quality service and promises kept
The carpets seemed very wet after and took much longer to dry than the time that was told me (I was told 6-8 hours but it took about 14hrs). Also, the technician smelled very badly of smoke, which I didn't appreciate AT ALL because I have 3 small children, and the reason I chose zerorez was because I try and avoid chemicals and toxins in my home so it was a bit silly to have safe carpet cleaning done when the technician dragged smoke smell throughout my home :( (my carpets looked really great after, this was just the negatives of the experience).
Great service and very knowledgeable but not pushy.
I couldn't believe what was done to clean up an 80 YO antique sofa and chair.
Did a great job and was quick and professional.
Got out the spots. Quick and efficient
Minimal time for carpet to dry and friendly and conscientious employees
I was promised a voucher for 2 free hours of cleaning. I asked the service man about it and he said that they were out of them right then, but that he would make sure the cleaning service sent me the voucher directly. I have not seen it as of today. 11/30/13
Friendliness, and the efficient way they cleaned my carpets and upholstery.
It took the pet smell away.
Fast and clean
Very friendly, on time, and seemed to really care about his job.
I Feel That You Do A Good Service. My Only Complaint Is That I Feel The Extraction Service Is A Bit Expensive At $75 A Bucket.
USUALLY CLEAN-UP WELL.
I love what you are able to do with my carpets, but I do not like paying so much for it. The service man gave me a price and I told him I did not want to pay that much. He asked me how much I was willing to pay and then he went with that price. It seems that you give a high price and will let people pay that much if they don't counter with a different price.
Be more specific on your radio advertised and telephone tile rates. When you did my daughter's home, the single rate of a dollar per square foot turned out to be three different rates. She said she wouldn't use you again. I recommended you and paid for the service as a gift to her. Bad expensive choice.
YOUR SERVICE WAS AMAZING! I had company that evening so was in a panic when you said you could not be there until later in the day. Your service man was able to get there before noon , however, and did an AMAZING job. My rugs have never looked so good after a cleaning . Thank you so much.
Well trained employees. Good prices. Excellent results.
I will never use anyone else ever again! Your service is the best around, giving my old carpets new life! And the men that come to my house are respectful and very helpful! Thank You So Much! You do more than I could have hoped for and saved me money besides. Thank you again, Jace!
Your technician Jace was very courteous and professional. Did a great job!
The service was fast and my carpets looked beautiful!
the technician was efficient, courteous and friendly. The carpets look great!
The initial quote/estimate was $400 below the final price of roughly $850. Then the carpets were soaking wet in some areas requiring me to scramble and borrow a fan to dry it out. Also the soaking wet carpets made out entire house smell like mildew and we had just paid over $200 to have it cleaned and smelling nice the day before. Also we had the air ducts cleaned and they just left one of the vent covers hanging off from the ceiling. A rep came out with another fan the next day and sprayed a disinfected on the carpet. Everything is taken care of now but due to the poor ability to estimate the job, the soaking wet carpets, and the lack of attention to detail on putting the air duct cover back in place , I don't plan on using you again or referring anyone to you.
Count a room as an area. I was disappointed that my living room was considered as three areas, tripling the price.
clean good
more truth in advertising. All the hidden costs that do not show in your ads. disposal fees, etc. size of rooms, and when furniture is not moved in these area it actually reduces the area cleaned. These rates are at about what my doctor bills for his services for an hour. My wife was not excited about having the door left open for an hour with no safeguarding against rodent entry. Family room carpet area was 22.5' x 12.5' = 281 sq ft. less are for sofa, hutch and entertainment center. sofa = 20 sq ft entertainment 10 square ft and hutch 10 sq feet. net area 240 sq ft. billed at two rooms. upstairs room 196 sq feet less piano, sofa 30 sq feet lost. quoted approx 150 dollars billed at 209.00
Didn't have a problem with service rep. Just a miss representation on billing and what was expected based on area cleaned. FYI, NAME IS GARY Last name removed AND not YURI ABIT.
I love how the carpet is so clean and soft after it has been cleaned. Your cleaners are always very professional and thorough as they clean
Very Professional employees, cleans well, dries quickly
Fast and looks good, early, great job
Your representative / operator was very prompt, called about the timing of his visit, was courteous, friendly, clean, instructional, and invited/suggested other services but not aggressive or pushy. We would look forward to having him be our serviceman in the future visits that we request. The job was done thoroughly, without a hassle or mess anywhere and the carpets were taken care of very well. We appreciated the whole service. J and J