Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31534 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 24, 2013 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great. The guy cleaning did a great job working on stains that were hard to get out. Very happy with the service.

Report a concern   May 23, 2013 — Rated 9 out of 10 by M.D. Zerorez Salt Lake City
What do you like about our products and services?

I like that it is powerful suction and my carpets look great. This last time I did have to have them come back and redo a room though. After the second time it looks amazing!

Response from Zerorez Salt Lake City:

Thanks Marti!

Report a concern   May 23, 2013 — Rated 10 out of 10 by J.F. Zerorez Salt Lake City
What do you like about our products and services?

I like that there are no chemicals. The carpet felt clean and soft and looked very nice.

Report a concern   May 23, 2013 — Rated 8 out of 10 by D.C. Zerorez Salt Lake City
What could we do to improve?

Clean every room. Missed one and it's being done today. The rooms that were cleaned look great!

Report a concern   May 23, 2013 — Rated 10 out of 10 by S.J. Zerorez Salt Lake City
What do you like about our products and services?

Eddie was great to work with

Report a concern   May 23, 2013 — Rated 10 out of 10 by Mark Doxey Zerorez Salt Lake City
What do you like about our products and services?

First of all , may I apologize for not answering this in a timely manner. My computer was not working properly.

I was very pleased with the job performance and the result. I would recommend Zerorez again anytime.

Response from Zerorez Salt Lake City:

No worries Mark! We appreciate your business, as well as your taking the time to give us feedback. I'm glad you were pleased with the job.

Report a concern   May 23, 2013 — Rated 10 out of 10 by Margaret Stevens Zerorez Salt Lake City
What do you like about our products and services?

Your technician was very informative

Report a concern   May 23, 2013 — Rated 10 out of 10 by James Hamilton Zerorez Salt Lake City
What do you like about our products and services?

The gentleman who cleaned our carpets came right on time. After accessing the areas he immediately began his work and made every effort to clean the carpets with special attention to troubled spots. He was courteous but not overbearing. We were extremely pleased with his work. Our carpets look wonderful.

Response from Zerorez Salt Lake City:

That's fantastic. Thanks James!

Report a concern   May 23, 2013 — Rated 10 out of 10 by Mark Elliott Zerorez Salt Lake City
What do you like about our products and services?

Long lasting, quick drying. With other companies carpet returns to it's normal dirty look within a few weeks, but zerorez lasts over a year and when you are moving furniture that saves a lot of hastle.

Response from Zerorez Salt Lake City:

Thanks Mark! I'm happy you noticed. We are all about long term results.

Report a concern   May 22, 2013 — Rated 10 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

Friendly employee, well groomed, knowledgeable, worked hard. Completed each room before starting another area. Made sure carpets were as dry as possible before leaving.

Response from Zerorez Salt Lake City:

That's what I like to hear. Thanks Karlene!

Report a concern   May 22, 2013 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez is fast and dependable. They got all the worst spots out of my carpet and cleaned it so well that it smells fresh and new.

Report a concern   May 22, 2013 — Rated 9 out of 10 by K.F. Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks new in our lobby and on our stairs. Terrific job!

Report a concern   May 22, 2013 — Rated 10 out of 10 by A.L. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact they green & my carpets turn oput really nice.

Report a concern   May 22, 2013 — Rated 10 out of 10 by L.T. Zerorez Salt Lake City
What do you like about our products and services?

They do a great job and it is usually reasonable with a coupon

Report a concern   May 21, 2013 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

Mason was very good at answering my questions and explaining things to me as he went or as I asked.
He also shared other items/services that I was not aware of, and while I cannot look into them now, I know about them and know where to come when I am ready.

Response from Zerorez Salt Lake City:

I'm happy to hear that Katie. Mason does a great job for us and I will be sure to let him know that your were impressed.

Report a concern   May 21, 2013 — Rated 8 out of 10 by R.T. Zerorez Salt Lake City
What could we do to improve?

better deals

Report a concern   May 21, 2013 — Rated 9 out of 10 by B.W. Zerorez Salt Lake City
What do you like about our products and services?

No residue and very hard working, friendly technician.

Report a concern   May 21, 2013 — Rated 9 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

The superior ability to clean carpets.

Report a concern   May 21, 2013 — Rated 10 out of 10 by L.R. Zerorez Salt Lake City
What do you like about our products and services?

Service was great! The technician who came out was very professional & knowledgeable. Super guy :^)

Response from Zerorez Salt Lake City:

That's great! Thanks Lisa.

Report a concern   May 21, 2013 — Rated 9 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

On time, great cleaning, and professional

Report a concern   May 21, 2013 — Rated 10 out of 10 by D.K. Zerorez Salt Lake City
What do you like about our products and services?

Chris was the best, He did a great job and went the extra mile.

Response from Zerorez Salt Lake City:

Thanks Doug. I will let Chris know.

Report a concern   May 21, 2013 — Rated 10 out of 10 by R.J. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets are now spotless after being very dirty. And all for a cheap price

Report a concern   May 20, 2013 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

They were very efficient and friendly. We are very happy with the cleaning job they did for us.

Report a concern   May 20, 2013 — Rated 9 out of 10 by K.O. Zerorez Salt Lake City
What do you like about our products and services?

I liked that the carpet was clean when he was done. The pretreatment spray smelled lemony and there was only the smell of wet carpet when he finished.

Report a concern   May 20, 2013 — Rated 5 out of 10 by J.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Cleaners assured me that carpets were almost dry and would be completely dry within an hour or so. In fact carpets are STILL wet and I am trying to dry them out with fans. They did a beautiful job on upholstery, however, and were very careful not to track dirt into the house.

Response from Zerorez Salt Lake City:

Dry times that long are unacceptable. I'm sorry it has taken so long. I will have a technician out there right away to drop off fans and stop the mildew growth by applying a disinfectant.

Report a concern   May 20, 2013 — Rated 10 out of 10 by RoseMarie Smith Zerorez Salt Lake City
What do you like about our products and services?

Pleasant technician
work well done
carpets look great

Report a concern   May 20, 2013 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

It smelled very nice and DID the job. Carpet is as clean as its ever been.

Report a concern   May 20, 2013 — Rated 6 out of 10 by C.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My front room was clearly not cleaned well the first time. Someone came back a 2nd time and did a small area that was bugging me and got it really clean. Then after he left, and the carpet dried, you could see even more of a difference compared to the rest of the room. I've called again (embarrassed) and someone will be coming out again tomorrow. I believe you are making it right- just frustrated it has taken 3 times.

Response from Zerorez Salt Lake City:

Candice,

I would be incredibly frustrated too! I will make sure we get it right this time. We also need to ensure that there are no issues below the carpet so that soil is not wicking up during the drying process. I will get with the next technician we will send out ahead of time and prepare extra well. Thank you so much for your patience and for the review.

Report a concern   May 20, 2013 — Rated 8 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

Pricing

Report a concern   May 20, 2013 — Rated 8 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

Pricing


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