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based on 33438 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You need to be on time! Don't overbook!
There is no soapy residue. Nice and friendly technician.
Your technician was very thorough and knew what he was doing. He was friendly and considerate.
No residue! They haven't looked this good in a long time.
Your technicians always do a wonderful job!
Friendly efficient competent worker. I really couldn't ask for any better service.
The carpet was restored to a clean, soft condition. The technician was knowledgable and efficient. He did an outstanding job!
They are fast and don't leave any residue in our carpet. Our technician was very thorough even though it was late.
The quality of the clean, the quick drying, lack of perfumed soaps, friendly employees,
Dried quickly, very clean, great smell, hard-working and nice employee, good communication, good price, and overall fabulous experience. We will never call anybody else!
service was professional, knowledgable, and friendly. the office staff were pleasant to work with and true to thier word in calling ahead to offer a window of arrival. even better than what i have said already is the tech showed up within the given window. we will be using solely your service in the future.
Stain removing
Rick did a very careful, thorough job. He was very careful to make sure he didn't track and gave us plastic booties so we didn't track either.
it gets the job done right
This order was for 9 rooms plus halls, closets, stairs, bathroom. In other words, a big job. For some reason, it was scheduled for afternoon. I was told we would be called between 2-5pm when to expect the technician. Having not heard by 4:00PM, I became concerned they would not have time to complete the job that day. I was informed that the technician would be at my house about 4:30PM. In fact, he did not arrive until after 5:30PM. He claimed he was held up by the previous client because they wanted much more done than had been originally ordered. He was scheduled to do another house in Saratoga Springs after ours. The whole thing seemed a situation of very poor scheduling. As a result, the VERY YOUNG man was more interested in getting the job done, than in getting the job done well. He finally started about 6:00PM and was finished and out of here by 9:00PM. The last time we used Zerorez, the technician, a more experienced MAN, took that length of time to do just the upstairs and he did a superb job. I'm sorry to say we do not feel the same this time. If we use your service again, it will only be if more appropriate scheduling is provided and a real professional technician. Having cleaning machines running in one's neighborhood late in the evening on a night when temperatures are in single digits is absolutely unprofessional. We would appreciate a response from your scheduling personnel. Dianne and Name removed
Fast and clean
Adam was the key. He represented your company name well. The cleaning was better than we have ever had.
the reps are very professional and courteous. I can't believe how clean and soft my carpet is.
It really gets my carpets CLEAN !! Thanks
clean, fresh cleaning. Very friendly and efficient service. Carpets feel great!
Timing was off and it took longer to dry than expected (or than was told to me on the phone). The carpet still looked dirty after the cleaning.
Like the attention to detail and wanting to be sure all is done to our request.
The rooms that Darrin cleaned far exceeded our expections. His knowledge of the products and his professionalism were second to none. He is an exceptional asset to your organization. We are absolutely thrilled with the products and services and will certainly recommend Zerorex. Thank you for the outstanding service.
The tech called right before he got to our house and was very respectful while in our home. He explained what he was doing and asked if we had any questions or concerns and then went to work right away, not wasting any time.
The carpets looked fabulous!
Eddy was friendly and professional. I like that no residues will remain after the cleaning.
No fragrance
The cleaning was great and the technician was very helpful
the cleanliness and competency of your service person, Adam. He was prompt, careful and informative.
Great product. Cleans like no one else ANC no harmful chemicals. Mike was awesome
The technician was very knowledgeable about Zerorez and did a great job cleaning.