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based on 34288 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The workers were friendly and personable and seemed very knowledgeable about your products. The only problem is that I only pointed out ONE spot that had been created by my Wife spling diet coke on the floor and they did not remove the spot. Other than that the carpets turned out ok.
Friendly service people did the job very we'll thank you.
That they are chemical free.
Leaves very little residue in carpet and dries very quickly.
Clean quickly done
Carpet looks nice with no residue. The tech was very friendly. I also am very pleased that you support freedom by promoting your business on knrs.
The young man who came to clean my carpets deserves a 10. He was considerate, friendly, informative and very efficient. He represented your company well. Future growth and success for your company will be assured if all of your customers are treated as well as I was.
Everything! Very professional and would recommend to anyone who wants their carpets really clean :)
the two men that came to clean my carpets were super. speedy, fast and efficient.
The techs are very friendly and know what they are doing. The carpets are very clean. Thanks!
No residue in the carpet
Pet residue removed
Carpet dried quickly. Stairs were cleaned well. Friendly tech.
I'm amazed how well the technician is able to clean beige carpets! An amazing improvement!
I am very grateful for your service. This time I made a mistake and thought my appointment was a week earlier than I had actually scheduled. I didn't realize this until late at night when we had finished moving most of the furniture/stuff out of 3 rooms. When I called early the next morning your staff made it possible for a technician to come to our house, even though it was on such short notice. THANK YOU! Our carpet is old, and Zerorez makes it look much newer than it really is. My service technician did a great job getting out some dog vomit, paint, glue and even unknown stains from the carpet. I can't see using any other company.
I like the thorough cleaning and the specials for the pricing. I was happy with Jarom. He has a positive and helpful attitude.
My technician was very friendly and put me at ease as he explained the carpet cleaning process. I was impressed with his knowledge. Also- the carpets looked very nice after he was finished. I would happily (and already have) recommend ZeroRez to my co-workers and neighbors.
I like how respectful the tendants were of my home. They put on booties, protected my walls from the hose being bumped into it. There were two tendants that worked together. They were in and out so quickly. They were clean and well groomed and most importantly didn't smell of smoke. They were very respectful and professional and I appreciated the job that they did!
Great customer service and my carpets look brand new again.
Very professional technician. I was very pleased with the outcome of my cleaning. The was one spot that I still feel felt like I could see so he went back and treated it again until I was happy with it. Will definitely use them again.
The water used in your process is superior to any other competitors process. Also, your customer service has been excellent.
The professional who did our cleanind,i would request his service again
I appreciate you being committed for excellence and were willing to fix what was not done up to standard and willing to fix problems.
Put the truth on your advertisements.
THe house smelled so fresh and clean
Service was excellent. Service member Rick, did a great job and was very personable during his time here. He made sure that everything he did was clear and concise and he always made sure I understood what we agreed to as far as the bill and the actual process of cleaning our carpets.
Prompt .....and the technician really seemed to know what works on each stain...
I was told false things by the customer service rep on the phone and then by the technician in my home. I was not satisfied by the product I received based on false facts presented to me by the person on the phone and the technician. They were both very professional and nice but I don't think they fully understood the product they were using and selling to me. It was dissapointed in the end results based on questions I asked.
1.
The carpet in my living room and dining room was very very wavy after the cleaning. The technician said that it would shrink back to normal but there are still some waves that weren't there before. It took almost 2 days for some of the areas to dry. I knew it would take more than 4-6 hours. That never, never happens. The carpet in a couple of the rooms is very crunchy and your ads say that unlike other companies, it won't be crunchy. A couple of spots didn't come out which I can understand. I am really unhappy with the charges. I called on a 3 room special for $69.00. I had 9 rooms done and only got the special on 3. I think he should have told me that. I was charged 3 halls and I only have one, $60.00 for a hall! It is long but not that long. $100.00 for 2 stairways!Both family rooms charged as 2. Walk in closets charged $20.00 a piece and water treatment and disposal fee another surprise. $408.00 later with advertising that claims no hidden fees. I would have used someone else if I had known about all these charges.
Better cleaning method, no chemicals, friendly service.
Best carpet cleaners around you get stains out no one else can