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31534 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks Miriam!
The service man was very polite and professional. I wish he would have moved the couches and cleaned under them like Chem -Dry does. He said he had time to do additional cleaning, so I asked about grout cleaning. He did a small sample area and I was thrilled how my dirty grout is now sparkling clean again. My only complain is the $1.00 per sq foot price. I have a very large area so I was only able to do the main traffic area this time.
I appreciate the constructive feedback Angie. We will use this in our next meeting. Thanks!
Fast friendly and do a great job the knowledge as well and the staff was helpful and friendly (Flora)as well as the carpet cleaner guy.
Great service. The gentlemen that came to my house was great. He provided a good overview of the services and educated me on how the services differ from others out there. He did a great job.
Thanks Jj! I'll let him know how impressed you were.
After our carpets were cleaned, they looked so good and fluffy. We had some stains in our carpets and most of them had come out. My husband used to work for Kirby vacuums and he was very impressed by the way our carpets looked. Also he was impressed that the person kept changing his little booties.
We will for sure use your company again. Thank you.
Mrs. Knowles,
We aim to impress! Thanks for the great feedback.
Isac was very friendly and efficient.
Was happy with cleaning.
Thanks Vic! I will let Isaias know you were happy with his work.
- Pricing a bit on the high end, though service is usually good.
- Accounting systems on the back end need some improvement.
- Discounts for volume business / commercial agreements.
Thanks for the constructive advice Mitch. I will forward this to our accounting and commercial departments.
Carpets stay cleaner, longer.
FROM 140 DOLLARS TO 400 DOLLARS, WHAT A CHANGE?
How wonderful the carpet looks and how, as your name says, there is no residue. A very nice young man cleaned the carpets. I felt comfortable while he was in our home. He demonstrated how your product works vs. other cleaners. He even drank the water that contained your product. It was dry in 6 hours. All and all we are very pleased with the way everything turned out. Please use J. Soper as my name and you may share our experience.
That's great Jeanne! Thanks for the feedback.
Our bill came to almost $2400.!! I was shocked, bowled over....I now totally regret hiring your company, and would never refer anyone to you. Sorry, but $2400!!?? I could RE-CARPET almost half my house for that much.
The tech/part-owner, Chris, was very nice, and explained things he was going to do, and said he'd need to do extra soaking or whatever----but $2400. worth??!!
I was never shown a written, or even verbal, estimate, or I would have said "Sorry, but this isn't going to work for us"
And the carpets are still wet in many places, after three days (or whatever it's been). He did have to put a lot of cleaning solution on, we realize, because of bad pet stains, but we can't still walk on many places without worrying about re-staining those areas. We could live with that, if the bill were about one-third of what it was....
You're right Carly - that is quite the bill. Your technician definitely should have given you an estimate up front. It is not our policy to surprise our customers at the end of the job with a huge bill. I will make it my priority today to look into this and find out why this happened. I'm also very sorry about the dry time. I would like to set an appointment up right away to have fans dropped off and a disinfectant sprayed to get rid of any mildew that has developed. I will go through your invoice line by line. If I find any mistakes I will be sure to refund you the difference. Thank you for letting us know that this happened. I will be following up with you this afternoon.
Cleanliness of the service tech, very friendly, and above all, the product works very well.
Friendly employee and reasonable pricing.
I love that that there isn't a residue left :) I loved that the tech took the time to explain to me exactly what he was going to clean and how. He was very professional! Thanks!
Thank you Kari!
Very friendly, did a great job, I have clean carpets, I am happy and I will call again. First name removed O
Our carpet is old and is seems as though the products you use freshens up the carpet
that revices the carpet and gives it a boast that it needs.
I'm sorry I have forgoten the nama of the young man the did our carpet.....He was professional, wore covers over his shoes which I appreciated. cleanesd the carpet very skillfull and did the job well as I went over it before he left it looked like a job weel done. Thank you.....
Professionalism, results and great service - those are all things I hope are clearly evident with every job we do. And it sounds like you were impressed by all of those things! Thanks Joann.
Very professional work and friendly personel
Quality is excellent
I love that there is no residue. They also did a fabulous job of cleaning some very dirty areas.
give a very close to the price of service before the service
your employee was a gentleman!! He was easy to talk to and very cooperative. He worked hard and never stopped until he was finished. He did a great job and I appreciated his kind and cooperative manner. I always recommend you to my friends.
I am sorry to say I cannot give the same recommendation to your employee that handles your phone calls. She was very curt and I almost cancelled my appointment because she made me feel like I was doing something wrong. I am sure she is kind and nice but she made me feel very, very uncomfortable. The gentleman that came here was very kind. He was organized, he kept busy, he was polite and easy to talk to. He is valuable to your company. I will definitely have you come again.
Thanks LouJeanne! I'm glad you were impressed with Jesus. We are proud to have him on our team. I'm very sorry about your experience over the phone though. I will go back and listen to the calls to find out what happened and how we can do better next time. We appreciate the feedback.
I like they you don't use chemicals and soaps. Our technician was very friendly and knowledgeable.
The very professional attitude of your employee. Also, he was very hard working.
The service was good. Carpet looked really nice.
The nice thorough way everything was explained.
No use of soaps. Cleaned the carpets well.
Very thorough.
The carpets looked great when the job was done, and they dried quickly and were soft, not stiff.
My carpet has never looked so clean after a carpet cleaning!
I have cleaned my carpet with other companies and my carpet never stays clean for long. With zerorez it stays cleaner for longer and my carpet looks almost new when they are done cleaning it.
That's excellent! We are all about long term results so I love reading feedback like this. Thank you Anaica!
Good Service, helpful and friendly staff, CLEAN carpets when you are done, I liked the email telling me how to prepare for the cleaning.