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based on 34295 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You said you would call for free followup after 6 months...never got the call.
I like the concept of cleaning without harsh chemicals. I have small children who are always laying and playin on the floor.
Your service person was outstanding and we have used this product for years. It continues to improve every time we use it.
Good quality, great service.
How fast and clean it is!!!
I love how clean my carpet feels and how professional the company is.
Give me the Boondocks gift card I was promised, but when I just called, you said you ran out?????????????????????
It was fast drying, I also have allergies and there were no problems with soap residue and lingering smells. The technitions were great and very professional.
The servicemen that came to my home were courteous and willing to talk to me about what they saw and the recommendations for cleaning. I had two different tiles in my bathroom, and they measured and showed me the exact cost before they started working. And I got a $20 gift card for my next service! Wooo-hoo!
Dries quickly
Excellent carpet cleaning
We had an issue with HVAC filter paid for not being installed and overcharging of protectant and not applying protectant, etc by a specific employee. However we have been promised a $400 credit to cover it.
Ypu staff is great. Thought
You say you sprayed for pets but my capers smell worse then when I've had other company's clean them. It's been a week and my bedroom is worst of all it's a suffocating smell:( I've left my window open the last thre days during the day but it does not help
The technician, Derek was extremely thorough and very customer oriented. The results were much better than I had anticipated. Using your products and system he was able to get some spots out that I thought would be impossible to remove. Thank you so much!!
Clean and wuick
Our carpets looked great, dried fast, friendly professional service! Rick did an awesome job!
The use of no chemicals. Courteous professional employees. Arrived on time.
I have already recommended your services to my in-laws. They were very appreciative.
very professional. works quickly and ensures satisfaction prior to leaving.
Even though my carpets in the rental were really dirty they just didn't seem to come as clean as I thought they would. And honestly a few days later; they don't look very clean at all.
More specific to detail, not just areas of concern that are pointed out.
The two tech's from your company was absolutely the best I have experience. Knowlegdable and helpful. I will recommend Zerorez to my friends and family.
The carpet cleaner was very friendly and professional. I have no qualms about that! :) I am a little confused at the billing though. I technically had two halls and a main living area to clean. He charged me for two living areas and one hall. I didn't see this until after I paid and received the invoice in mt email. I initially paid what he asked for assuming my own calculations were wrong. But now, upon seeing the invoice, I think there must be some error. So, even though he was excellent and ZeroRez is great, I feel a little slighted by the billing.
They work and customer service is always very good.
Carpets took 30 hours to dry after the tech told me they'd take 4-6 hours. Whole basement smells musty now. I paid a lot of money for clean carpets and I'm not sure I trust that they're clean. I'm just disappointed. The service and technicians were responsive and good. The product (the actual cleaning of the carpets) was not. If I can't trust your dry time, how am I supposed to trust that my carpets actually got clean?
Excellent pet urine removal. Equipment worked great and the service provided was informative and I felt good about the product after explanation
Friendly staff and great carpet cleaning.
Train your people better. Our carpets had to be cleaned twice, because the first employee thought he could skate by with a light surface clean. The second man (Chris) came back and did the job we Thought we were paying for.
Friendly technicians and they do a good job.
The carpets took a very short time to dry which was nice. The cleaning didn't disrupt our daily routine very much at all.
No chemicals. Dries quickly.
I am very pleased with the excellent cleaning I had. The carpets are so clean and the young man that cleaned them knew exactly what he was doing!