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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love what you offer, but there was one problem. Twice the citrus cleaner spilled into my carpet. The first time I used my water vac to clean up as much as possible, then it happened again in about the same place on my carpet. Now I have a rather large 3 foot spot on my carpet. The rest of the carpet looks great.
Our carpets seemed new again.
Great customer service, and Jesus is a wonderful worker.
Just a side note, my name is First name removed, NOT shaley..
I even spelled it to who i was talking to, and she still got it wrong.
You turned my carpets cream again!
Theb technions were great and friendly. Did a great job. I feel like my carpets were really clean. Wil be sure to use them again and also to recomend you to others.
great results, nice technicians, decent price.
Be better at telling customers what time your tech will be at the home. I was given a 3:00 - 6:00 window and told to move all my furniture in case I liked the estimate and then was called at 4:30 and told they would be here until 7:30 or 8pm. I was very disappointed and that is way too late to have a tech come out and do work.
The servicer was very knowledgable, personable and took the time to do it right. [Rick]
The gentleman who cleaned my carpets was very thorough and not pushy in any way. I felt like he knew his product and worked extra hard on certain spots. He was quick to help with my needs.
Clean aft dry carpets quickly that smell great and look
Great
Be more thorough the first time
Very Friendly and affordable
Wonderful. Thank you.
Excellent
Most of the time you get the dirt out and your service reps are very polite and professional.
We had a couple of high traffic areas that are still showing a shadow and the entire stain didn't come out. Not sure if that's because Zerorez doesn't use any cleaning solution or if it wasn't done well, but for $99, I expected the carpets to be 100% clean, not just kind of clean. So I'm out $99 and I still have to put a big area rug down because the carpets are not as clean as they could be. I thought it was a huge waste of money and I won't use Zerorez again.
Hey Tracey,
Some carpets, even after just a few years of use, start to get grayed out or worn traffic areas from soil abrasion and fibers being crushed. The industry calls this "apparent soiling" because traffic areas appear soiled, but are actually just damaged. Although this is very common, I don't want to assume this is the case without seeing your carpet. If it is convenient for you, I'd like the opportunity to send a technician back to re-clean those areas at no cost. That way we know we have done everything possible to get those carpets looking great. I'll give you a call this afternoon to see when we can set up the appointment. Thank you for your feedback.
My carpets turned out great! Alfredo was a great guy. He was very polite, timely and did an excellent job!
Your technicians are friendly and do very good work.
We did not know however, until they were done, that they did not move beds etc. to do the carpet underneath. I'm not sure if that was because they did the work with a coupon or not. I could have moved the beds so they could get underneath. Anyhow, is this a new?
Again,they did good work.
100% PURE CLEAN! Mason is who I have both times this year. he is really great at working on spots and getting them out. I requested him to come back. The tech is just as important as the cleaning system.
Issiah is a terrific worker. One of the best we have seen. We would like him on all of our jobs! He does an amazing job.
Great carpet cleaning, will never change to another company.
Courteous technicians who do a careful and thorough job.
Nice and soft carpet.
Rick does a great job. He has pride in his work.
Excellent technicians and service. This is the second time we have used Zerorez -- once for our home and this time for our business office -- and we have been very pleased both times. I love that Zerorez doesn't use soap or other harmful products to clean my carpets. Thank you!
Your technician did an excellent job and was very courteous. I particularly liked how soft the carpet looks and feels. it was a very nice job and I will call you again when needed.
No chemical residue.
The technician was very nice and professional. But there are big stripes down my living room carpet, and the hall is a little blotchy. He cleaned the sofa and love seat, and I think they could be cleaner. We spent over $300, and I think it could be done again.
I appreciate the thoroughness and professionalism you provide.
The woman making/verifying the appointments could sound a little friendlier.