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31535 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like how clean my carpets feel.
I would rate the Xerorez package I received as excellent. The serviceman arrived on time and performed his job in a very professional manner. The carpets look beautiful, including the areas that were more soiled. I am sure that the next time I need to have the carpets cleaned, I will call Xerorez.
One suggestion--your service confirmation letter suggests a couple of times that I call if I have any questions, but I couldn't find a phone number.
Thanks for the good work. Keep it up.
The way of cleaning the carpets, how fast it dried, the manner in which the tech did the job. I really like how clean the carpets feel, just like they are new. I've already told others about your company.
They are really good
quality cleaning and service
The young man who came was personable, cheerful, kind, and efficient. My carpet looks noticeably cleaner, which I wasn't sure was possible for the age and years of neglect.
The tech. was very good.
I would suggest your associate not be such a flirt
The fact that there are no chemicals and how well our carpets came out.
Zerorez really cleans my carpet. Chris answered all my questions especially one I had about the protectant and its purpose. Quick and excellent service. Thank you. There is not any question that I will use Zerorez again. On my recommendation my daughter recently had her carpets cleaned.
The technician was incredibly nice and professional. The carpets dried very quickly and he was ahead of schedule. I had a very busy afternoon planned and it helped tremendously when he called to ask if he could come early.
I like that you do not put soap into my carpet, yet you do pretreat all areas.
Arrived on time, thorough but timely cleaning time, technician answered my questions about the cleaning process.
Your employee was very kind and did a great job. I didn't think the carpet would come out very clean, but in the end, it was great.
Knowledgeable technician (Mason), on time, reasonable cost, thorough job - well done.
And, especially, our carpets and area rugs are CLEAN.
I love the super clean finished carpet when your technician is finished. Also he was on time and worked so very hard. Jarom was everything I needed him to be the day he came. I already have 3 friends that have asked for his name and your number. The carpet doesn't take 2 days to dry. Everything about your service and product is extrodinary. Thanks for being available to the public. I love Zerorez!!!!!
I like the efficiency of the tech who came to my house. He was friendly and did a great job.
Have heard the radio ads for years, but never took the plunge to get the service. Now I am glad I did! Great Service, fast, efficient, and great looking carpet!
The two gentlemen who cleaned my carpets, I believe their names were Rick and Teancum, were very polite and explained the process thoroughly. I also appreciated that they understood that I was working on a budget, and they didn't try to pressure me into buying services that I couldn't afford. I am extremely impressed with how good my 13-year-old carpet looks now. I have never had a company come close to doing such a good job. I will definitely call on Zerorez any time I need carpet cleaning.
My carpet looks cleaner than it ever has with professional carpet cleaning.
The technician was knowledgeable about the type of carpet we have and gave me tips on keeping it clean longer. He did a very thorough job. I am 100% satisfied!!
I was amazed how lovely the carpet looked and how it elimenated or does. Jarom, my technician was efficient and friendly. He did a great job.
The man was punctual and did a great job. Carpets look really good.
Quick, complete friendly professional caring service. Quality of work. Fulfillment of all our expectations. We have used you twice before and will continue to do so and recommend you to any and all we have occasion to.
Very professional, did a fantastic job. Carpets look great.
Your staff
You are polite, understanding and professional when it comes to caring about your clients. And you are able to get our carpets cleaner than anyone else. We have been very satisfied customers for years. Last week we had our carpets cleaned and for the first time we were disappointed. Our hallway did not come clean, though other higher traffic areas had. A new employee was being trained and had cleaned that area. My husband called, and you immediately made it right. Another cleaning for that area was scheduled and another professional employee arrived. In minutes he had our hallway clean. When it was dry, I was very satisfied as this is the service I am accustom to with Zerorez. Also in our original carpet cleaning our newly painted wall was dinged by equipment and scuffed and left unsightly with holes and missing paint. The manager, with whom my husband spoke, was very concerned about that and cared about our satisfaction. Even with the troubles that accompanied this cleaning, Zerorez went out of their way to make things right. Where else can you get service like that! I will continue to use Zerorez and I continue to refer my friends and associates to Zerorez, as well.
Friendly and professional service.
The products deliver on their promise!
I believe they are chemical free.
carpet are really clean and not full of soap.