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based on 31537 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The email I received said the carpet would be dry in 2 to 4 hours, it took about 12 hours. There was dirty water left on my kitchen floor and entry area which is hardwood. I expected more based on your advertisements. The cleaning was okay, but not great.
Extremely thorough very knowledgable. Chris knows the right questions and also answered mine very professional.
Did great job
Nice technician, good job!!
although I feel it is really not so nice for a tech to have to haul that cleaning unit up and down stairs.
I helped him take it up stairs or I don't think he would have made it.
I am a disabled vet and normally do not do any lifting
carpet looks great! Thanks!
Let customers know that there may be some buckling in the carpet as it dries. When we saw that our carpet was doing this I was concerned that it had been ruined. Once it dried though it looked great.
Thr tile lools great and your crew was awesome!
Your worker was very professional and did an awesome job for me. I was and am very pleased with him and the job he did for me.
Our house no longer smells like cats used the carpets as a litter box! The tech knew his line of work! Knowledgeable about products, equipment, and different treatments. Our carpets have never looked better since we have moved in!
clean and dry..friendly technician
I have used Zerorez to clean my carpets for several years because I like your approach and products for cleaning my carpets. I was very impressed and pleased with the service provided by your trainer that cleaned my carpets. He was professional, willing to serve and please after a long day's work. I am sorry I have forgotten his name --I think it was Jarom or Jared---he replaced Rick that day, Thursday, August 17th. He said my carpets would be dry by noon the next day and they were! I would be happy to recommend him to a friend or have him clean my carpets next time. Thanks!
I was not happy with the way the carpet was cleaned in specific areas. It looks like a lot of places were missed. My high traffic area was worked on and cleaned up pretty well but some of the other areas were missed. Sort of stripped looking. I believe it can be taken care of if it was gone over again more carefully. I really don't like to complain because it was "cleaner" I just wish it was more thorough.
The end result is exactly as promised!
The smell is gone from my carpet and I feel you did a quality job on my vents.
Fredrico was very fast an friendly!
I had a difficult area of carpet recleaned and Dan was both professional and polite and by the way, did a fabulous job? Angelo, who first cleaned my office carpet did a great job too!
The technician was great, the service was great.
Works great and no chemicals
Tech could have talked to us a bit more about the carpet. We had a couple of questions on stains we forgot to ask about until after he left. Would have been nice if he had brought it up first as he saw them. Only complaint.
Our carpet looks like new, all stains are gone and the carpet is soft, not crunchy. The technician knew what he was doing and was efficient.
No chemicals, no residue
A great job on a dirty cream colored rug. Very courteous staff.
We love how clean our carpet feels. Everything is so soft and bright again. Billy was great to work with and made some recommendations of additional services without feeling pushy. We will definitely use Zerorez again!
Isaias is an exceptional worker. He really goes the extra mile to please and makes sure he does a good job the first time.
I originally thought you did a great job. Then there was a small spot we needed to clean, just two days after your associate cleaned the area. My little Bissell spot bought got up so much more dirt than I expected it would after just being cleaned. I will definitely tell people about my experience.
Our technician was very professional and thorough.
Fast, Friendly and excellent results!
No crunchy carpets. The carpets are clean.
The carpet was soft when it dried, sometimes with other cleaning services the carpet feels almost "crunchy".