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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and great customer service. Rick did a great job!
It works!
Friendly, professional, quick, and concerned about customer satisfaction
The technician was2.5 hours late, overcharged/changed 2 items from my online order, was in such a rush to finish, the room that needed cleaning looked and smelled the exact same after tech left. Waste of money.very disappointed.
Carpet was very clean, was not stiff, dried fast, serviceman was very efficient and professional
We wanted to purchase the pet stain removal but the carper cleaner said we didn't have any pet stains. Yet after it was clean the urine smell was still there. Since we had witnessed the cat peeing on the carpet we knew there was an area and that is why we wanted to purchase the extra package. Now we have to repurchase a package. SO annoying.
I like the "no residue" feature. The cleaning lasts a lot longer. Services were very good!
It would be good to get a price quote up front so you are not surprised when you get the final bill.
Removed 95% of our stains and they haven't returned as of 2 weeks.
The tech you sent was terrific. 2 Concerns 1)the amount of time it has taken for my carpeting to dry, especially my stairs they seem damp even as late as last night. 2) the stiffness of the carpeting once it is dry.
There was also a issue with the quote I was given verse what the tech was telling me but that was resolved immediately.... thank you for that
The guy came very late (after 6,30 pm instead of 5,00 pm), during the cleaning process he realized he needs to empty his tank so he left for another 15 min. The whole cleaning lasted more than 2 1/2 hours and he worked only on my living room carpet and 2 staircases. Finally, he asked me to give him to give him good revalueation in exchange of some free service! Unprofessional!!!
Larry was very professional and demonstrated skill at his job.
The only question I have is that my understanding was one set of stairs was up to fourteen steps. I have a split level with 5 risers going up and 6 risers going down for a total of 11. I was charged for two set of stairs or $120, that worked out to over $10 per riser. Is this correct or did he make a mistake in my billing?
I was told on the call that the throw up on on of my beds would not be smelt after your amazing product did its work. The phone rep was very polite and nice. The person who came to clean my house was not professional at all. My appt was scheduled at 7pm. He called and told me he was going to be 30 min early which was fine. The problem was that I was 20 min away from being home. I asked if it was possible for him to either chill at the house, grab a soda or grab some dinner but that we could get started but to be back right at 7pm to start. I didnt' want to be up all night. I got off 90th south and headed to my house which was 1 mile away and saw his van at the gas station. He didn't end up showing up until 7:40pm... How can you go from 30 min early to 40 min late when you are within 1 mile of the house. The representative did a few other unprofessional things which need not be said. I just was not happy with the service and results at all.
The tile grout is still dirty in several places. It is already sealed so I don't think it can be fixed.
We really enjoyed working with Chris. His sense of humor was one-of-a-kind and a joy in our home. I am on Dissability because of my shoulder sergury and my boys had to work. Me my wife and pregnant daughter were trying to move some of the furniture and were failing. Chris was there to help us and we were grateful for his towering size.
Thanks
Don Wilkerson
Great job. Kelly is great. We will use your company again.
The way the carpet stays clean much longer than other carpet cleaning I have had in the past.
Don't know if it's possible with this type of cleaning , but I would love if if carpets could be less wet at the end of service.
Your technician, Angelo, was prompt, professional, and thorough. He encouraged me to inspect the treated areas to be sure I was satisfied before leaving. I am so happy with the results!
We're able to get out some dark spots we had in a bedroom and family room.
Kelly was able to get rid of all of the pet smell & any stains I had.He was very polite, pleasant and very knowledgeable. He isvery good at what he does.
Professionalism, product knowledge.
Excellent service. Jace was very well informed on the procedures of carpet cleaning and care. Very nice person. Hope to get him again next year.
I liked the representative you sent to clean our carpets (Manuel) He was very accommodating and friendly and well groomed. The carpet was cleaned very well and dried in about four hours which was convenient. It didn't have any smell which was wonderful. All in all a positive experience!!
Manuel was prompt, clean and efficient. He took care to protect our the corners and trim of the stairwell from his heady duty hose. He did and excellent job.
carpets are cleaner and stay cleaner longer
The technicians seem very well informed.
Angelo did a great job. Friendly. Helpful
The carpets look great when they are done and the technicians are good about protecting the house.
it is great!