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based on 31538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The men were clean, friendly and informative. They also did a fast, yet fantastic job! Thanks!
The guy that came out to clean our carpets, Chris, was very professional and was so good at explaining what zeorez is about and the system used to clean carpets. He was very informative and very nice. My carpets look great! I would have Chris come again. Great employee
TheCarpetsComeOutTheCleanestOfAnyOtherCleanerIHaveEverUsed. Kieth Last name removed Aspen Aire PropertyManagement
Staff takes care to not bang walls with hoses and wand.
I love not having a chemical smell yet my capets were clean.
This is our second experience and we will not use or recommend any other company
Clean, clean,
Fast service
Smells yummy
Jarom was efficient and very professional. He did an excellent job. It looks great!!
I like that the pricing is upfront. Jace was very personal, and honest. My carpets look amazing!! Thank you!
There are still lots and lots of spots on the carpets and the back of the sofa that was cleaned. Also, the carpets are a bit crusty, even after vacuuming. I always liked my soft carpets so that is disappointing as well. I thought there wouldn't be any residue after the cleaning and that even without detergent the spots would be gone. Guess that's too much to hope for, even after paying $800.
Seemed efficient. Carpets look good.
No chemicals used
Brian,
Our technican did an excellent job. It was one of the best carpet cleanings we have ever had. He addressed our every concern!
Personable workers
Angelo was extremely friendly, professional and knowledgable. He educated me on the cleaning agents, equipment, uses, and suggested a pet treatment. He showed how saturated our carpets were with urine and highly suggested we get it treated. My wife is very pleased with the clean carpets and in fact is referring Angelo to two other people.
I love how my carpets look and feel after Zerorez has cleaned them. This is the second time I haved used Zerorez. I am done trying to find someone that will do a good cleaning job. My carpets look great and dry in almost half of the time!
The scheduling was kind of a joke. I understand needing to give a window of time to allow for unexpected things that come up but I had someone waiting for 2 hours for the technician to show up and that is always an inconvenience. I did receive a call from the technician about 30 minutes before he was going to come and that was helpful but had I known that I was going to get that phone call I wouldn't have had to inconvenience others waiting at the house. So if that is standard practice give me the window of time that you expect to be there but then tell me that a technician will call me when he is on the way and that way I can still make sure someone is there but they might only have to wait for 10 or 15 minutes not 2 plus hours.
Michael was very knowledgeable, helpful and personable. He did a remarkable job on Mom's carpet.
Our carpets felt really soft after they were cleaned.
Our carpet looks much better and friendly service
The service was efficient and quick, with a great result. Tyler, our tech, was super courteous and helpful I'd recommend him highly anytime.
Zerorez emloyee did not arrive until over an hour after the window given for the appointment, and no calls were made to me to explain. This was not the cleaner's fault, given the complexity of his prior appointment, but was poor planning on scheduling's part. The lateness of the cleaning kept my 3-year-old up far past his bedtime. At the very least, I would have liked to be notified that things would be going so late. Had I not called myself, I don't think I'd have been told anything.
High quality & UNIQUE treatment system ("special" water, etc)! Technician was fast & friendly!
Jace was amazing and very professional. Our carpets look way better then we expected!!!!!!
Great service and follow thru
Great products
Jace was great. I like that you are green. Thank you for wearing slippers over your shoes and protecting the corners of my house.
I was expecting to get three rooms cleaned for a certain promotion price, but I didn't know that wasn't going to cover my tiny hallway. I was charged an extra $20. I was awair of the $9 water disposal charge, but was not expecting to pay for a hallway charge especially because the total footage was under $300.
The tech person representing Zerorez was amazing, very informative and very polite. I was very pleased with him and the services he provided! My carpets look so much better. I was considering replacing them completely but am reconsidering that as they look almost brand new. Thank you Zerorez
Good service