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based on 31538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had some pet "issues" in our carpet and now you can't tell that a problem ever existed.
Not the service as much as the service man Chris!
my carpets were clean and did not have that crispy feel that I have experienced from other carpet cleaning companies.
I love how great my carpets look and feel after being cleaned. The technicians are always friendly and pleasant.
The technician left a pool of dirt on my carpet, splashed dirty water up several walls, did not extract all the water well from the carpets, took 4.15 hrs to do the work because of a break down, and dropped his tool in my entry causing a divot in the tile. The second technician came back and cleaned up the mess, but was not shown the divot in the floor. My husband will be sending a photo of the divot and "splashes" of dirty water up the wall.
I have had a negative experience with zerorez and a very positive one. The service provided by Chris F on Friday, Jan 17th was very positive. He answered all my concerns, discovered why the carpet was scratchy and stiff from the last time it was cleaned, and did a thorough, professional job. He took his time to do it right. My biggest complaint was the wait time. My husband took half a day from work, expecting them to arrive sometime around 10:00 am....he called me and I had to take a half day off...they didn't arrive until 3pm....it was VERY frustrating to not receive any communication until we finally called the main office to find out what was happening. While I REALLY like the end result, my carpets look GREAT, I would only use Zerorez again if I could be the first scheduled appointment of the day, OR if I could have a more definite and dependable time for arrival.
The carpet was cleaned very well and dried quickly
Rick was awesome and did a great job and he was extremely informative
I called to say I had to leave by a certain time and asked if they could come before that and they did not. They came right as I was leaving and made me late to my appointment. I had to pay before they even did the job so that I couldn't see the product before paying. I felt that they were nickel and diming me for every inch of carpet cleaned and they did not get some stains out that just happened this week. It was a terrible experience and cost WAY too much for what I got. I would like my money back or at least the money for the part that didn't get cleaned correctly.
Don't charge me for every little detail. I would expect to have all spots or stains removed without an extra charge! The overall look and feel of the carpets are good, and I really liked my technician; however, I was charged $75.00 instead of the $69.00 that I thought I would get for my three rooms from the radio promotion.
Your service man (Chris) was efficient and personable. Asked my opinion and did an excellent job. I love the finished product. My carpets look brand new. I love the wall protectors, what a great idea
you are fast, efficient, and my counters look beautiful. Rick does a great job,
Rick was our technician and he did a superior job on our carpets and was very professional. I would highly recommend Rick and Zerorez.
I like your technology/method behind your carpet cleaning. I like how your technicians took time to explain and show it. Liked how fast my carpet dried. Looks and feels great again!
I like the idea that no chemicals are used.
The technician could have come close to on time. He was very late.
Our service technician (Eddie) was very thorough, courteous and professional. He did a great job.
Very good and the products are excellent.
quick professional and it looks great.
Very professional, did abreast job!
Attention to detail and very courteous. Willing to stay as long as needed to do the job without complaining.
Quality work, great result, curteous technician (Eddy).
no chemicals and soap. The carpets look and feel wonderful
Alfredo was friendly and did a great job! He worked hard, and I knew he was trying to clean the carpets really well. I think he deserves great credit for representing Zerorez very well. And he went the extra mile in doing a small area rug at my front door!
On time, professional service. Offered additional services but weren't pushy about it. Carpets came clean.
Your service was excellent, but I can
never remember having an opportunity to talk to anyone about who they or we
use for carpet cleaning. It is just not a topic of conversation. So I
would have to answer,"very unlikely" although that should not be taken that
we were not completely satisfied with your service.
Jace was very knowledgeable and straightforward, and worked hard to do a
good job.
Good luck in your business, despite the fact that you have the same survey
question that I get nearly every day in my email from someone with whom I
have done business, "how likely are you to recommend us to your family or
friends?" To be honest, I must always mark - "very unlikely" because I
just don't talk to people about my cell phone provider, my credit card, my
on-line orders, my carpet cleaner, etc. etc. Our carpets were not so bad that someone will now come into our home and exclaim, "Oh! You have had your filthy carpets
cleaned. They look so nice now. Who did it?"
Let me pay a decent fee for a few stairs.
My technician Angelo was clen cut and I did not feel nervous about having him I. My home. He was very professional, knowledgable and courteous.
We were very pleased with our carpet and the final result and we were also pleased with the person who did the cleaning. It would have been very nice to have had you here at the time it was scheduled for.
Very impressed with our tech. Knowledgeable and very professional.