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based on 31538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Tech that came was fabulous! And the carpet looks fabulous. It came much cleaner than we expected.
Very friendly and helpful techs. They were very knowledgable about their products and services.
I loved the ability to get the dog urine totally out of my carpets. I loved the way the men explained what they were going to do and how it worked. I can't say I "enjoyed" the blacklight and seeing all the pee on the carpet but it sure was an eye opener (BAD DOG, NO NO!!) My carpet looks beautiful and no urine odor anymore. Thanks so much.
Feeling like the carpet is clean.
Excellent job, well done.
The carpet did not come clean.
It works! Our tile looks like it is new again. And we never use any other carpet cleaner, because when Zerorez cleans the carpet it truly is clean with no soap residue. It think this extends the life of the carpet.
Rick explained everything that was to be done and then asked if I had questions....very thorough and informative. Even spots I didn't think would come out did. The drying time is half the time of other rug cleaners we've had come. This is my 4th visit from Zerorez and they are a keeper!
Love that the cleaning agents don't leave a residue on the carpet. Technicians are professional and friendly.
No residue left over and a thorough job.
friendly, efficient service. great product.
Your reception people need to call back when they say they will and also make sure the technician knows everything that has been requested.
Your technology is always cutting edge . . . the best.
Showed up on time
Polite and courteous
Careful with my furnishings and walls
Worked the entire time
Told me how much it would be before he started
My floors and furniture look fantastic
Will have him back in the spring
I have used Zerorez for the past seven years. I highly recommend you. However, we have contacted Rick to return regarding an area I felt should have come cleaner and he has not returned or called as promised. He may just be busy but a call would have been great. I felt he was a good worker and a pleasant.
when setting an appointment let your coustomer know that 4:00 p.m.may be 7:00p.m. when they first call in also when you call to confirm the appointment let them know again that there is a window from 4-7 do not let let them wonder when you will be there a simple phone call would help, did a very good job once they got there!
Your employee was courteous and efficient. We are satisfied with the results of the cleaning. We will use Zerorez again in the future when needed.
Courteous and knowledgable staff.
Clean and no smell
The stain remover that was used to take out the punch stains and the pet stains worked like a miracle.
No residue = cleaner carpet, longer.
Your service people were very patient and helpful in us understanding the Zerorez process. the true test of our satisfaction will be in six months.
WE JUST BOUGHT A NEW HOME AND NEEDED THE FLOORS CLEANED REALLY BAD. ZEROREZ CAME IN AND DID A GREAT JOB. CARPETS LOOKED ALMOST NEW IN A 13 YR OLD HOME. LOVED THAT THERE WAS NO RESIDUE LEFT AND THE CARPETS AND TILE FELT REALLY CLEAN.
I have had Zerorez clean my carpets twice and I will continue to have them as my carpet cleaners. The technicians, both times, worked very hard and were so friendly. My rooms smelled so good when they finished and my carpets looked beautiful! I have been very pleased with Zerorez and every employee I have talked to. Great service!
Amazing job cleaning the carpets.
I love your product, service and results. I have been satisfied every time I have received your service which I have been using for over 10 years.
The people were professional and friendly but didn't try to pressure me into more services than I could afford or wanted. They did a great job and the carpet looks great.
The carpet smells fresh and clean. The areas where my dog had stained the carpet were able to be cleaned and they look and smell fantastic.
Very professional. The carpet looks and feels cleaner. It feels like a clean, clean.
competent, friendly service agent, powerful system which thoroughly cleans