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based on 31538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did a good job
I really appreciate the response to my complaint of my cleaning in Jan. The second visit was more like the experience I had last year, and I was left completely satisfied. I understand that sometimes these things happen, and I was impressed on how Zerorez handled the situation. The serviceman that came back was wonderful. I will be requesting him by name next time!
No residue!
The carpet is clean and it doesn't stink when they are done!
It was really expensive and it took much longer to dry than advertised
very friendly, carpets looked great
1. How nice the carpets look
2. The great service tech who performed our service
Actually stays clean months after you leave. Same old spots don't reappear like they do with other companies.
I like how we are getting very personal attention from both our cleaner and the call center. They remember us and our situation and seem to really care about the condition of our home and helping us in any way that they can.
You have gotten stains out that other places haven't been able to, and they don't come back, like they do with the other guys. Also, the technician who came yesterday was great, very friendly, professional, and helpful.
I appreciated the time taken to explain the process. The technician was very professional and courteous. I liked the measures taken to protect the corners of the walls.
no residue or chemicals
I had to reschedule once and almost a second time because your scheduling wasn't accurate. For example, I requested a morning appointment because I have after school commitments with my children. My window was from 10-2. I then get a call at 11 saying that my tech will be 3 hours past my time, making it a 5 pm show time. Whoever does your scheduling needs to be more thorough in their investigating what will be done in homes as it may put them much further behind for those scheduled afterwards. The service once he arrived was great (David), but I don't think I will use you in the future, unless you get a better scheduler. Thanks
I like that there is no residue and the prices are so good!
Everytjing
Cost, Professionalism, On Time, Fast But Quality Work.
Really gets the carpet clean and are always having promotions.
Good customer service, friendly technicians
The feel of the carpet after you clean them - not hard and crunchy.
We have a toddler in our home, and we don't worry about having him playing in a carpet full of cleaning chemicals.
You worked me into your schedule quickly, and Darrin (sp?) was pleasant to work with.
only uses water.
Cleans the carpet very well
Very pleasant worker, Mike Miller. He explained everything well and did a great job.
I love the way my carpet looks and feels!!!
The office made a mix up on the day they were supposed to come.
I loved how the carpet wasn't left so wet. I also liked how great the tile grout looked. The young man was awesome and very professional . I think his name was Tyler.
Alfredo was aweesome and did such a great job cleaning our carpets. Loved the end result. Looked great!
The technician was great. I will be requesting him going forward.
I like how quickly you can walk on the carpet after the cleaning. I also like how quickly it takes. Tyler was very helpful and did a great job.
Nice guy. Good job. :)
The Carpet was very clean and soft to the touch' There was one pot that had a red stain that did not completely come out. I didn't notice until after the agent of your company left and he didn't point it out. It may very well be impossible to remove the spot and I am still pleased.