Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33446 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 16, 2014 — Rated 10 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

Carpets are clean and not crunchy. The guys who came were clean-cut, polite and helpful.

Report a concern   August 16, 2014 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpets are cleaned well and everything is explained thoroughly.

Report a concern   August 16, 2014 — Rated 10 out of 10 by Keith Knowlden Zerorez Salt Lake City
What do you like about our products and services?

THE CLEANING BROUGHT THE CARPET BACK TO LIFE,AND IT DOESN'T SMELL..

Report a concern   August 16, 2014 — Rated 8 out of 10 by T.F. Zerorez Salt Lake City
What could we do to improve?

Improve phone answering; generally get a call saying I am 3rd or 4th in line.

Report a concern   August 15, 2014 — Rated 9 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Good clean on carpets and dries quickly

Report a concern   August 15, 2014 — Rated 10 out of 10 by Robert Ramos Zerorez Salt Lake City
What do you like about our products and services?

Carpets looked fantastic. They were in and out and did a great job. Couldn't have been more satisfied. Both employees were very professional and hard working. My only regret is that I Wish I found you guys sooner.

Report a concern   August 15, 2014 — Rated 7 out of 10 by B.F. Zerorez Salt Lake City
What could we do to improve?

Your technician was very well mannered.
It seemed the odor in the carpet could not be taken out without an additional charge, a $75.00 gallon treatment.
The odor and staining is caused by my 92 year old mother who has dementia.

I've used MOST WANTED (SL County) before and DELUX (Kaysville) and neither of them charged extra and were very successful.
Just trying Zerorez out of curiosity.

Report a concern   August 15, 2014 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Your service is the best and my carpets stay clean longer than with anything else that I've tried..and no sticky residue!

Report a concern   August 15, 2014 — Rated 10 out of 10 by Sharron Tomlinson Zerorez Salt Lake City
What do you like about our products and services?

fast and effective, with no residue.

Report a concern   August 15, 2014 — Rated 9 out of 10 by T.G. Zerorez Salt Lake City
What do you like about our products and services?

Very helpful and informative technician.

Report a concern   August 15, 2014 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

I love the residue free process. The carpet looked great. The two technicians Isaas and Pete were fantastic! I would definitely request them again and use Zerorez.

Report a concern   August 15, 2014 — Rated 10 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

Made my carpets look and smell like new again!

Report a concern   August 15, 2014 — Rated 9 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Anthony arrived on time, very polite and did an excellent job cleaning our carpets

Report a concern   August 15, 2014 — Rated 10 out of 10 by Lisa Capt Zerorez Salt Lake City
What do you like about our products and services?

I love everything about this company!! The products you use make my carpets look brand new and keep looking new for about a year (my carpet is 15 years old)!! The technicians are very professional, friendly and willing to help in anyway they can. Isaias was the first technician that came to my home and I have requested him every time since!! He does a great job!!

Report a concern   August 15, 2014 — Rated 10 out of 10 by E.M. Zerorez Salt Lake City
What do you like about our products and services?

The carpet just feels CLEAN. And although I've never had one dry in 4 hours like you say, at least by overnight it is ready to go.
I do want to tell you about the man who came. It was Chris Ure. He was very pleasant (we have had two who were NOT pleasant, but this was a while back - sure neither of them are with you any more). He worked out with me how to do the areas to make the $100 minimum. He also helped move a couple items I couldn't do alone. I will remember his name and request him next time.

Report a concern   August 15, 2014 — Rated 10 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

professional workers and the carpets look and feel better after Zerorez cleaning than other carpet cleaning companies.

Report a concern   August 15, 2014 — Rated 9 out of 10 by J.V. Zerorez Salt Lake City
What do you like about our products and services?

on the first appointment I didnt have a good experience due to the person was new and my carpets were not as clean. My husband call back to let you know, and the next day we have the carpets done again. Jace and Chriss did an excellent job on having my carpets clean again, I was able to tell the difference between the first appointment. Thank you for your service and your willingness to go the extra mile for client satisfaccion.

Report a concern   August 15, 2014 — Rated 8 out of 10 by M.H. Zerorez Salt Lake City
What could we do to improve?

Luis was conscientious and friendly. Carpets look great

Report a concern   August 15, 2014 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Easy to schedule. Friendly service. Great prices. Carpet smells so clean and dried quickly.

Report a concern   August 14, 2014 — Rated 9 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Fast and courteous. My carpets look great!

Report a concern   August 14, 2014 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

Did a good job, were on time, and quick to finish. Carpets look good.

Report a concern   August 14, 2014 — Rated 7 out of 10 by B.W. Zerorez Salt Lake City
What could we do to improve?

Communication prior to the cleaning

Report a concern   August 14, 2014 — Rated 8 out of 10 by G.M.C. Zerorez Salt Lake City
What could we do to improve?

I was suprized at how long it took to dry...I had the carpets shampooed on wed, and it still had damp spots, (even with fans going) Friday. It was completely dry Saturday.
It did feel clean, and looks so much better.

Report a concern   August 14, 2014 — Rated 9 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

Seems to clean pretty good.

Report a concern   August 14, 2014 — Rated 10 out of 10 by Anna/Nate Cox Zerorez Salt Lake City
What do you like about our products and services?

Jarom was super nice, did a great job explaining everything and the cleaning looked great

Report a concern   August 14, 2014 — Rated 7 out of 10 by J.J. Zerorez Salt Lake City
What could we do to improve?

I was told that my technician would be to my home "around 3 pm" I found a babysitter for my sons at that time. I didn't hear from anyone until I called at 4 pm. The receptionist told me that a technician was sick and so they were running late. She then said she would find out where and when the technician would be to my home. I, again, didn't hear from anyone until the technician called around 4:30 to say he was on his way. He showed up at 4:50.

I was frustrated because my babysitter was only scheduled until 5- which meant I could not be here to speak with the technician, so my husband came home from work early to be here when the technician was here. I understand things come up and things get delayed, but I wish I would have been kept informed so that I could have made arrangements.

Report a concern   August 13, 2014 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

the tile looked amazing.

Report a concern   August 13, 2014 — Rated 10 out of 10 by S.K.B. Zerorez Salt Lake City
What do you like about our products and services?

This is the only way to truly clean carpets

Report a concern   August 13, 2014 — Rated 10 out of 10 by Ella Westley Zerorez Salt Lake City
What do you like about our products and services?

Serviceman explained in detail what was needed, gave me the option to use the products (no pressure). He showed me exactly what my problems were. Offered suggestions on correcting the problems. Was very indepth in his cleaning procedures and explained time I had to wait for each area to drive before I walked on it. Was very careful and used equipment to make sure he didn't bang walls, etc. Very pleasant experience under very stressful conditions. (The previous homeowner was a pig about cleaning up after her animals). He told me how to get in touch with him when I want my carpets cleaned which will be in the next couple of weeks after my grandson removes all the furniture from my place to move into his new place. Thank you Rick for a pleasant experience. I'd recommend you to anyone. Ella.

Report a concern   August 13, 2014 — Rated 10 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

A very nice young man cleaned our carpets. He was helpful in every way and did a great job of cleaning the carpets. He explained why your products are different and better than other carpet cleaners. I am very satisfied with our experience.


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