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based on 31539 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Manuel arrived as scheduled, did a great job and priced the job well. Super experience with Zerorez.
No chemicals and residue
I felt like he was in a hurry. He didn't do a few small areas that I felt like could have been done
After he left I looked at the chair most of it looked really good but on the arms it wasn't very clean. He was still putting his things away so I went outside to ask him about it. It would have been nice for him to let me know before he left.
The high power steam water, and the service by your technicians.
A lot less water in the carpet
Great staff, great products.
Fast and friendly service. The carpet dried much more quickly than anywhere else I've tried, and I could tell the difference right away on how clean my carpet was. Thanks so much!
The pet cleaning products. I feel it really works well.
I love how clean and soft my carpet feels now. Your technician arrived early and finished the job quickly and efficiently!
My carpets always look clean when you leave. That's why I keep coming back to you. This past experience it wasn't quite as clean as usual, and I didn't feel I was told what might be the reason. The tech left without a "walk thru", and there was a misunderstanding about whether I wanted the protectant or not. (I did! But didn't get it.) When I called Zerorez the next morning, I had a pleasant experience with the girl on the phone and she scheduled another visit for FREE protectant, as soon as she could get me in. The second visit was amazing, as the tech explained thoroughly alot of questions I had about wear areas, a new shaggy rug that didn't clean well, and also made sure I was happy. He was thorough, friendly, and an obvious expert. THANK YOU for making it right for me. I will be back.
Job we'll done ! Nothing let on the carpets .
So appreciated the meticulous job that Jace did at my house Friday, Feb. 14. His courtesy was outstanding.
I appreciated the fact that by morning, the carpet was dried, and especially was not crunchy as previous cleanings have been.
Will definitely recommend zerorea and will call again when necessary. Thank you
How nice the carpets Came out looking and very professional way he cleaned them
I really like the Zerorez for carpet cleaning. It seems to get them clean via hot steam instead of soap and they stay clean longer. Have had good luck with the young men who come to do the work also. They do a good job and are always friendly and helpful. I do recommend them.
There are no chemicals and the past cleaning, the floor wasn't quite to my approval and the technician came back and it looks amazing! I appreciate a company that will stand by its guarantee. Thanks!
TJ was the technician sent out to redo the poor job of the previous technician. From the moment TJ arrived he took responsibility to make sure the job was taken care of to my satisfaction. TJ took ownership of re-cleaning my stairs, making sure the incorrect invoice was noted in your office and noted a spot in my carpet that was a surprise from the initial cleaning on February 11, 2014. TJ is the type of employee I look for to represent my company. His rating is a solid 10!
The carpets look great. Thanks
Chris provided excellent service. He was friendly, helpful, and accommodating! I would recommend him to anyone.
The technician was great and efficient. Carpets look good. No complaint there.
I was dismayed that the appointment was about 4 hours later than requested. I understand there were technical difficulties at a previous appointment. Nevertheless, the timing was inconvenient us.
You canceled my appointment 2 times before you came and completed the job. The first time they were running way behind and they would have had to come late in the evening the second time "the van broke". My furniture was moved and my house turned upside down for over a week before you came and completed the job.
Quick, Simple and at a great price
My carpets look wonderful! Thank you!
Very friendly
The serviceman was polite, courteous, and knowledgeable. We were impressed with his skills. We will definitely use Zerorez again.
our carpets look great. drying time is nice
Carpet took a very long time to dry, still wet in one room in the am. I had the heat up high until bed. The guys were really nice and the carpet looks great.
You cleaned my dryer vent. The young man was so helpful and went above and beyond to make sure it was clean and functioning properly. He even offered to deep clean my carpets while he was here ( I had mentioned how they really needed it) unfortunately he ran out of time. I was very impressed.
Besides doing a good and thorough job, the service provider was very professional and knowledgable. He never seemed rushed and always and clearly answered my questions.
The service man was professional and informative. Very nice and even though he was working late he didn't seem to be a huge rush. He did an awesome job. I will be calling back to set up another appointment and I will be asking for the same service guy again.
I have had Zerorea twice now, the technician has been great and the end result has been good but the pricing has been irradic. My first service the protective sealant was $30 total and I agreed to do it. The second service the phone sales girl asked if I wanted that service also at $20 so I agreed but come to payment time it was $20 per room a total of $60. A little deceptive and disappointing. And from a budget standpoint not something I will deal with again.