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based on 31539 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The water used in your process is superior to any other competitors process. Also, your customer service has been excellent.
The professional who did our cleanind,i would request his service again
I appreciate you being committed for excellence and were willing to fix what was not done up to standard and willing to fix problems.
Put the truth on your advertisements.
THe house smelled so fresh and clean
Service was excellent. Service member Rick, did a great job and was very personable during his time here. He made sure that everything he did was clear and concise and he always made sure I understood what we agreed to as far as the bill and the actual process of cleaning our carpets.
Prompt .....and the technician really seemed to know what works on each stain...
I was told false things by the customer service rep on the phone and then by the technician in my home. I was not satisfied by the product I received based on false facts presented to me by the person on the phone and the technician. They were both very professional and nice but I don't think they fully understood the product they were using and selling to me. It was dissapointed in the end results based on questions I asked.
1.
The carpet in my living room and dining room was very very wavy after the cleaning. The technician said that it would shrink back to normal but there are still some waves that weren't there before. It took almost 2 days for some of the areas to dry. I knew it would take more than 4-6 hours. That never, never happens. The carpet in a couple of the rooms is very crunchy and your ads say that unlike other companies, it won't be crunchy. A couple of spots didn't come out which I can understand. I am really unhappy with the charges. I called on a 3 room special for $69.00. I had 9 rooms done and only got the special on 3. I think he should have told me that. I was charged 3 halls and I only have one, $60.00 for a hall! It is long but not that long. $100.00 for 2 stairways!Both family rooms charged as 2. Walk in closets charged $20.00 a piece and water treatment and disposal fee another surprise. $408.00 later with advertising that claims no hidden fees. I would have used someone else if I had known about all these charges.
Better cleaning method, no chemicals, friendly service.
I liked all of it. The work and the price.
You are in and out quickly and efficiently. Your technician was very personable and friendly. Carpet looks and smells great!
A bottle if nail Polish broke and splattered over a large section of carpet. Your technician was very knowledgeable about treating the stain. He did an excellent job of removing the nail polish. He also cleaned some high traffic areas and made the carpet look like new.
I like the care and attention paid to our home by your technicians. We had 2 little spots that needed a follow-up treatment, and the staff was very happy to oblige & make sure we were well taken care of and happy with the results. I also really appreciated their prompt arrival and notification that they were on their way. The cleaning process with very little chemical, and hot water, is appealing to me. Our carpets look great, and I'm very happy with the result.
The Service was excellent. Your provider was kind and considerate. The only thing I wish you would do is give out a detailed receipt. I wasn't exactly sure after he left how he figured everything. It didn't quite match what we had talked about.
I like that there is no reside. The person who did our carpets did an outstanding job. My mother-in-law said, "Your carpet looks new again." Which is a real compliment because we are a family of six and our carpet is seven years old.
It's a Utah company. Your cleaning process and products get my carpets clean.
They are clean and residue free
The friendly and courteous technicians, their punctuality, and the quality of their work. We were especially pleased with the work Chris did yesterday.
I liked the way our carpets looked and I liked the professionalism the person used when talking with us. He was great!
my carpets get clean and stay that way for a long time....and they dry in a few hours
I didn't see the difference using your company over less expensive ones. My carpets now have a faint odor that wasn't there before and they feel like there is a residue. I only had our upstairs done because I wanted to try zerorez out before having the whole house done.
The technician was great and friendly but said he didn't know if his house was working properly. It took our carpets 24 hours to dry.
Your company does a great job in cleaning my carpet.
Technician was so polite and professional. He took time and did a thorough job. Also our carpets weren't soaking wet kike when other companies have left them. Stains came up and carpets look awesome!
I spoke with rep Natson a few days before and he said I would be called the night before, or morning of, with the servicer name. No one ever called me with that info. I also spoke with a female rep that stated I was the 2nd appt and that she could not give me any specific time of day he may come, but that the servicer would call me one hour before he finished his first appt to give me some notice. That also never happened. I had Eddie call me and say he was a few minutes away/"just around the corner" which gave me no notice at all. Eddie also pulled a scented oil wall plug-in out of my wall and set it on it's side on my wood banister. The oil leaked out and dissolved the paint on my banister. I now have a home project requiring money and time due to his carelessness.
To make it right, I would like someone to come and re-paint that area so it looks like the rest of the banister. I also would take you up on the offer to apply carpet protectant to one area. You can reach me at Phone number removed. Thank you
The technician was polite and did a good job on the few stains we had on the carpet. The carpet dried very quickly and there was no odors to contend with. We are very satisfied.
Friendly and informative rep. I love where my carpet had been cleaned. I wish I could afford the rest of the house.
For those who have pet stains, please provide them with a method of getting rid of the marks and smells even after the treatment.
No smells of wet carpet after the cleaning. The cleaning technician was friendly.
Very professional technician. I was very pleased with the outcome of my cleaning. The was one spot that I still feel felt like I could see so he went back and treated it again until I was happy with it. Will definitely use them again.