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31539 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was informative and thorough. He was neat and clean, respectful of my space, taking on and off his shoe covers as he went in and outside. Willing to answer any and all questions honestly. The cleaning was thorough as well ... no residue, as promised. :) The time quoted for arrival was accurate.
I was charged for 4 areas when only 3 were cleaned.
Our house looks great! He was fast, friendly, and knew what he was doing.
Our home was free of dust after we had our carpet cleaned.
No residue in carpets after being cleaned.
We are dissatisfied with the cleanliness of the entryway into our living room, as well as the edges of the carpet by our kitchen. Still looks dirty. Last carpet cleaner did a better job.
We had a rather serious problem the tech. that showed up at first. So bad in fact we ordered him out of our home. A second tech. was sent to try and repair the bad feelings he left. the second man did such an incredible job of making up for the first man that he completely restored our faith in Zerorez. Thanks guys for proving your truly great.
Your employees are respectful of others and their property. The carpets are clean and their is no stiff carpet left when they are dry.
I like that most of the dirty areas came pretty clean
Give a time window from the first call
The technicians were professional, polite and hard workers! They did a fabulous job!
First and foremost, the carpets always look great afterwards; and second, every technician we have had come is efficient, promotes other services but is never pushy about them, and works very hard to clean the carpets and do a great job.
How clean my carpets got!
The tech was very professional and friendly and I love the way my carpets turned out!
Great cleaning. Great service. Love your products.
Tyler kept me up-to-date on his arrival status. Tyler was fast, honest and very efficient. Very satisfied with results. Thank you.
I feel like my carpets are clean for the first time in years.
The pet urine treatment. It's awesome.
The service professional was very knowledgeable and competent, and our carpets look and feel great.
Better and complete cleaning than other cleaners. No residue. Gets out tough stains. I would like to suggest a better way of communicating cleaning times on the day of the appointment. They need to communicate at least a reasonable range of when the tech will be there
The carpet looks really clean and all with no detergents or chemicals, that is great.
My carpet looks clean and your prices are fair.
Very helpful, hard-working technicians. Very clean.
I liked that it doesn't leave a residue and they are soft.
The process
deep cleaning, on time service, great tech, fair price
I love that there is no residue. I was a bit disappointed that one of my stains was not taken out. But all in all, I loved it.
The last time you came, my carpets didn't look much different after you left, but this time, there was a noticeable difference. The technician was very thorough and was able to get some traffic areas clean which I thought would never happen. Very pleased.
Very thorough. Great customer service
clean carpet and no residue, of course! ;)