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based on 31539 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The person who did our home didn't arrive here until 5:45 PM, They said to expect him between 4 PM and 7 PM, so that part was alright. However, he rushed thru our 3 small rooms and a 7 foot square hall by 6:35. The champagne colored carpet was not clean. We had to redo it a lot of it. It had started to rain when he was 3/4 of the way through. His phone died before he could complete the paperwork so he sent it by cell about 6:50,according to our caller ID. I noticed on our Email Transaction Confirmaton, XID:Phone number removed4 that the Date & Time: was 3/6/2014 18:49:19. That time was correct,but on the Service Summary & Invoice it shows the Service Date/Time: 03/06/2014 5:00PM and that time was NOT correct. He was a nice kid and took quite a bit of time explaining about the 20% off coupons and how the carpet should have Protectant....which we had him apply.
Great service and results. Love Zerorez!
We were totally pleased with the Zerorez service. The carpet we asked to be cleaned is old, had ground-in dirt, and wear patterns. The process even removed a small wax trail which occurred several years ago during a power outage. Even the part of the carpet with the iron shape melted into it, from a failed prior removal attempt, was lightened when the wax was removed from it! The friendly technician was very courteous, efficient and helpful. Despite a problem with his truck & the extra time to obtain another truck, he was thorough, upbeat, and considerate. Really appreciated him and the Zeroez service!!! Thank you, Zerorez!
Love the no residue
I liked that the carpets weren't completely soaked and were not sticky from left behind soap. Dany did a great job and was very careful with furniture and walls. Friendly and very knowledgeable .
Your guy that came was super nice and did a fabulous job!!! I would have him back to clean for me any time! I had a competitor come last time and by far Zero-rez is BETTER!!!!
Great service, hard working employees that believe in the Zerorez product and are conscientious about doing an exceptional job.
it made the room smell and look clean
No residue or crunchy carpet
Thank you for a great job. TJ worked hard and quickly. The carpets look great!
The professional, hardworking young man who provided the service at my house is what I appreciated most. I also feel like the carpets stay clean longer after I have them cleaned by zerorez.
The fact that no soap is left in the carpet. I'm hoping it'll mean that carpet won't get dirty as fast.
It's the water , no soap I own a carpet cleaner, carpet never got clean you guys did a great job. I had to move my appointment time and date it was so easy . I will use ZeroreZ again . This was a surprise for the wife wich is why I had to change the date , she thought it was a great job Thanks Ken Taylor
Darin was totally professional and a really nice guy. I was impressed that he works such long hours into the evening. Hard worker. Explained everything, answered all our questions. Cant have a good company with out workers like him! I loved the results of the cleaning. I really like the orange scent instead of chemical smell.Will definitely recommend your company.
Little or no odor after carpets are cleaned.
Offer to leave a pair of "bootie protectors" to use during carpet drying. Some patrons may want them, others will not.
We don't think about it until after you have left and wished we had some because we need to walk on carpet as it is drying.
Thank You.
Their courtesy, great cleaning job.
Chris was so funny and nice to work with. He even helped move some bulky furniture to the other side of the room! The carpet looked wonderful and he made sure to give a good coat of mold spray. I was very impressed by his work and that EVERY person I talked to recommended zerorez.
Very friendly and knowledgeable representative. Did a great job and seemed to know what he was doing
They are very accommodating and do a great job.
The carpet cleaning was better than I have ever seen.
The fellows were very professional. They did a really nice job.
I like the thought of "no residue." It dried fast and looks good.
Move furniture and put foam blocks under legs.
No chemicals, carpet is clean, not stiff, and I can breath.
Your people are friendly and care about doing a good job. Our carpets look very good when you are through.
I appreciate that there are no chemicals used in the cleaning process. One of the rooms we had cleaned was cleaned a month before by another company and there were still large dark spots. Zerorez got them all out.
You were very nice, and made sure I knew what the price would include. My one room was to big to count as one room. So rather then to just do the two room I had planned, and charge me more money,because it would have been done as three rooms. He took the time to explain the cost. I appreciated that very much. He did the job quickly and as I said before he was very nice.
Overall, the service was professional and I appreciated that. I think, however, that there are areas of my carpet, especially the border between my carpet and hard floors that are worse now then they were before my carpets were cleaned. It looks like all of the dirt from the rest of the carpet was deposited in the carpet right before my hard floor starts. I keep thinking that maybe it is the light, or it really isn't that bad, but it is that bad. I had super high expectations from what I heard from other friends and neighbors about Zerorez, so was a little disappointed with the end result.
Waiting so long after telling me the tech had twenty minutes left on the job befor mine and then he was coming my way. Then after 1 1/2 hours I called again and they told me that the tech had called me and left me a message stating he would be there after 3 p.m. I did not get phone call or a message. Then when the tech did arrive I asked if he had called earlier and left me a message he do said no he had not called. So, the lady just told me something that she thought I would believe just to appease me.
The tech was pleasant and great but I wished you would warn people about other possible treatments ahead of time so as not to receive an additional $200 surprise.
Not sure if I would recommend you to anyone.