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based on 31545 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Several spots that i expected to be cleaned were not. That is the reason I am rating as a 8 instead of a 9 or 10.
The system works! Clean carpets, "green", affordable!
High quality, no residue clean that is recommended by the carpet institute
Always clean the carpets well.
I like that it actually leaves the carpet and house smelling CLEAN.
My carpet feels soft instead of crunchy after it is cleaned.
The job is done in a timely manner and the results are good.
Manuel was our service man and did an incredible job! He was respectful of our home and wore shoe covers all the time. He even protected the corners and railings from being scratched by hoses! Was not pushy at all but gave great advice for our treatment! He truly represented your company well! He deserves a raise!!! This is our second time cleaning carpets with your company and once again very pleased! We will be back! Thank you Manuel again!:)
I have a daughter with severe allergies, so the chemical free clean was a blessing. The cleaner was very friendly and professional! He worked quickly and gave me information about additional products that might interest me, especially having just moved in to a new home. I will definitely use zerorez again!
No crunchy residue! Clean carpets. Courteous workers.
Isaias is GREAT!
The service techs arrived promptly, the work went quickly and was done thoroughly.The technicians were very personable and well informed about the products and services.
I feel like my carpets get clean without covering the dirt up with a bunch of soap.
Didn't get the dirtyest spots out of my carpet
Carpet is very clean.
Isaias did a wonderful job cleaning our carpets. He was very courteous and knowledgeable.
the service tech that did my home, his name is Jarom, was very professional and helpful. He protected the corners of my home as he pulled the hoses through. I really appreciated that. My carpet and couches and chairs seems to be very clean. I was a little taken aback that the price is was quoted over the phone didn't include the protection part and that it was considered extra. that fact made the final price a little higher than I had planned on, but what do you do, I felt that once it was clean it was important to protect it. I would recommend that this information be made known at the time of booking. For the most part I was very pleased. Thanks
My courteous, professional serviceman listened to what I wanted done and explained options. He was patient and flexible when I chose to add additional areas. He did an excellent job. I am very pleased with the drying time, and especially that there were no perfumes that trigger my allergies.
You stand behind your work.
Technicians were professional and very good to work with.
Manuel was very professional & went the extra mile to get my travertine looking like new again. I was beyond impressed! Carpets came out great as well and I will confidently recommend you to everyone I know. Sending qualified and hard working employees to my home really sealed the deal for me. I will never use another company again!!
Rick and his trainee were courteous and professional. Great job! We were actually scheduled day before. Was told around 3:00. Called in to see where they were around 4:00. They said they are running behind and they would not arrive until 6 pm. I was discouraged. Called back and rescheduled for next day around 10 am. Rick showed up when expected. The window is too great! 3:00 and not to arrive until 6. Unexceptable. I always like the service when there here.
Everything, You are on time,polite,ask about any carpet concerns I may have. You get right to work, but take the time needed to do an excellent cleaning job. You ask if I am interested in a demonstration of your additional services and only share the one I am interested in. You provide a coupon for that service, should I want to have it done. You make sure I am pleased, before you call the job done. Thank you for meeting all my expectations. Janie
My carpet looked horrible and they got almost every stain up completely!!
The pre-treatment took out the stain that another carpet cleaning company could not. I also am excited for the protection that was put on my carpet under my dining table.
PressureMy Carpets Look Very Good Tech Explained Information goOd And No pressure
I felt that the technician doing my carpets, wanted to know any problem areas, took his time to review carpet, did a thorough job and took his time.
I never pushed me into any addition service but did make me aware of it. He was friendly and did a fantastic job!
The tech was very professional and I loved how fast the carpets dried and how good they felt on my bare feet, I also have a 1 and 3 year old kids and I feel so much better about them playing on the floors now!
Service was second to none, he was great reason we will come back to you. He acted like he cared; hard to find that now days.
I would reccomend zerorez but it has to be with Jarom Durfey. He is the hardest worker! He is honest, and a delight. He is why I will use zerorez again!