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based on 31545 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Get carpets really clean, very friendly and patient technicians
No soap, also I like the hot water and suction
My callback technician, Daniel, was excellent. He spent more time redoing 3 small areas than the first techs did. Unfortunately, I can still smell urine.
Great friendly service. Our technician was very polite & did an amazing job!
He was a very nice young man, it dried in the time I was told, and looks great.
Love the great service!
Works well
smells good, no chemicals, and fast process
They were able to get out some bad spots that the previous company could not.
We were very im pressed with John, your tech, and the professional way that he went about cleaning our carpet. The end result was very impressive. Our carpet was totally dry by morning. We left a few fans running all night.
It looks so clean - I am very impressed
I have used Zerorez for many years on both of my properties. I co not even consider using another cleaning service.
Always on time
Always respectful
Alway do a completely fantastic job
I'm always completely satisfied
How clean the carpet looks afterwards and how professional your work men are. many thanks!
Very clean carpet and low toxins. The operators I have had work hard at getting my carpet looking new.
Overall the service was ok but I was frustrated with a few things. First of all I was quoted $280 by phone but was charged $380. I guess I should have had the rep.give me the cost breakdown but what I felt I had been quoted by phone hadn't changed with the service rendered. Was that a marketing strategy tactic, to get what you can from the customer if they'll let you? When the family room was finished & the representative moved on to the next room, I noticed the treadmill and couch hadn't been moved in order for the carpet under those items could be cleaned.When I moved them and asked the guy to clean that area, he did but only after I asked him to. It was like I had to follow him around to make sure everything got done correctly. After he cleaned our dining area, I noticed a discoloration in an area of the carpet I hadn't seen before. I took a rag to it then grabbed my Resolve stain remover and after using it, the area scrubbed out. He watched me do that & told me how he had tried to get it out but without success. He also added that by using the Resolve, there may be residue left behind. Doesn't Zerorez have the professional cleaning capacity to get stains out?!I'm not sure I'll use this company again. Too much hype & expense for the service.
The job was well done and the time spent to do it right. Our carpet looks great.
I called Zerorez when I heard Doug Wright's ad on KSL Radio saying that you had a special on for $29/room. I assumed, wrongly, that my stairs would count as a "room". I had no idea that it would cost $60 to clean my stairs. All I wanted cleaned was my living room (about 16x13), hall (about 3x10)and stairs (13 narrow). Imagine my surprise when your tech arrived and told me it would cost me $118 instead of $87! He also said that the advertisement on the radio was wrong, that the special was over. (I have heard the same advertisement on KSL at least twice in the last week since my carpet was cleaned.) I did not know that you had a $100 minimum, nor that you charge a $9 fee for "water disposal". It would be better if you were up-front about what the real cost is, including "fees" and if you charge a different amount for stairs, etc, when a person makes an appointment. That way one can decide whether or not to use your services before you arrive to do the cleaning.
Your tech, Larry, was very friendly and he was willing to go over any areas that I wanted him to, but there is about a 4x4 area in the middle of the living room that does not look as clean as the rest of the carpet. I could not tell this until after the carpet was completely dry.
I really like the fact that Zerorez does not use any soap or chemicals to clean, and you usually do an excellent job. But please, tell me exactly how much it will cost before you come so I don't have any surprises the day you come.
No chemicals.
Like the way it cares for the carpet and fast to dry
Chris the technician was wonderful. He explained everything to me and worked hard on the bed until he had it totally cleaned. I am going to request him whenever I have services done. He was very polite and professional.
I liked the fact that there literally was no residue, just as advertised! I appreciated the professionalism of the gentlemen who did the work!
Prompt. Courteous. Job well done.
Carpets seem to stay clean longer than with other companies I have used.
The guy that came to clean my carpets tried to help save me money... i love saving money!!
I am satisfied with how the carpet turned out. Thank you.
Your carpet techs are professional and clean cut. I love that they where the foot protectors in my house. They asked after they were completed if I had any areas that did not meet my expectation. They did a great job!
The technician Billy was very polite, friendly, professional, and effeciant
This last cleaning was not up up the standards we have come to expect from Zerores. The technician was very nice but he was incredibly fast and not thorough at all. The job was not satisfactory and my husband was very unhappy. We may be in search of someone else next time.
The carpet cleaner had a problem with the truck and had to go Salt Lake to get a new truck which was fine but it put him two hours behind schedule. As a result of this he spent only one hour cleaning three rooms, a hallway and 15 stairs. The carpet and stairs still look dirty. I even took a Clorox wipe and cleaned up spots that were missed and that came right out with the Clorox wipe. The carpet tech was very nice, professional and kind but we are very disappointed with the cleaning results. Zerorez did carpet cleaning for my mother in law in December and that was a quality cleaning job. At that time the tech took two and a half hours cleaning two rooms. I am very disappointed with the results of how my carpets looked. I doubt we will use Zerorez again.
I think the young man that came to my house did an excellent job!