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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Products are safe and non toxic. Very professional staff.
Angelo was amazing - he did such a great job. This is my second time working with him and he makes the experience excellent.
They were on time and they did their job well.
Awesome job done! Erik was a wonderful and friendly service associate!
Great communication between customer and customer service reps and scheduling.
You didn't keep my original appointment time. My carpets took 36 hours to dry not
The 4-8 I was told.
The young man worked his heart out and we were very happy.
No chemicals and friendly and fast crew
Professional, kept me updated on time of arrival and was on time. Courteous and gave attention to what the client wants. I would definitely have them clean my carpets again, and I will definitely let my friends know how great the service was.
On time and the tech did a great job.
There was shampoo residue left on the hardwood floor and and the stair banister.
The pet treatment completely takes away the urine smell and I love it! The cleanings leave my my carpet clean with no residue and they dry so quickly!
Works well and the clean lasts awhile. Also the guy that did my house was very professional and great!
The carpets looked great. The cleaner, Ricardo, was truly awesome! He explained everything and did a great job. He deserves a raise. I want him to clean my carpets every time!
Able to get put the toughest, yucky stains. Get out doggie stains, and odor.
Your workers have always been very nice and have worked hard to get my carpet as clean as it can be.
I was impressed by the whole process - from my first phone call to the follow up calls, the call from the tech himself and the cleaning process. The tech was very good at explaining the process and even taking the time to show us how it worked. My carpets looked great when finished. I will certainly use zeroez again.
seams to work ok, we did have a odor for a couple of days afterwards
Technician came later than expected and was rushed because I had to be to work.
I loved that here were no soaps used in cleaning my carpets. Your technician was so careful with my walls and wearing foot protection, so my other floors were not soiled.
I liked that you have different protectants based on the area- ex high traffic vs. low traffic, and upholstery.
We've been Zerorez customers for several years, but this most recent service is the best we've ever had. Our technician, Isaias Melchor, did an outstanding job. Our carpets look better than they have since we moved into the home 7 years ago. I think we'll request Isaias every time from here on out.
You always do a GREAT job! I really like the professionalism and care that you always take.
Thanks!!
I like the attitude of caring about the customer.
Technicians are very professional and polite. I have been a customer since the late 1990's.
Really cleans, professional, respectful
You get the job done.
Excellent servi e. Very respectful of my home. Flexible.
My technician worked hard and was very nice and friendly!
When I set up the appointment I was asked regarding carpet Protectant coating on the carpet and I specifically told the person booking the service that I did not want it. When the service man came while I was not at home and up sold it to my wife for an additional $90. Not sure if it was a lack of communication between the booking person and service people. Either way it was a problem.