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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Odor free
Carpet were cleaned but it took a lot longer for them to dry than they said.
carpet looks fabulous after cleaning !!!
I don't expect anything.
*Appt was to be for around 2 pm. I was called at ll:45, !2:15 and 12:35 to see if they could come.
*Technition was courteous and seemed to do a good job, (we have new carpet so it always looks good). What I was disappointed in was
that the carpet was so wet with water it squished between my toes when I walked across it. I had him go over the area two times and
still felt it was excessively wet. I like the fact there is no soap, but feel excessive water is bad to leave standing on carpet and pad.
Very thorough, friendly service. Excellent cleaning done.
Thank you.
Prompt and friend.lay service
Zerorez always does a fantastic job. Their technicians are professional and friendly. I would never use anyone else.
You offered $29 for one room. When I called you said it would be $150 minimum. Then added an additional cost for water disposal. It smacks of false advertising.
We bought a house that had carpets desperately in need of a good carpet cleaning. I wasn't sure if they were going to be able to get all of the stains out. They did! The carpets look so good. I had thought the carpets were gray...after carpet cleaning they changed color to a light brown! I'm so impressed with how clean they look!
Your tile grout cleaning was amazing! And the care your technicians took to get out our difficult carpet stains was exceptional as well. Thanks so much!!
My house feels & smells better, and you made it right by coming back to touch up a couple of questionable areas. ALSO - your employees are fabulous!! Reece, Ben & Angelo were very knowledgeable, professional, courteous and polite. Thank you!
Arrived as told, they would, dressed professional, did the job, and made suggestions.
The carpets looked OK but the stairs were not done to my satisfaction. My daughter was here and paid him but I would have made him redo the stairs. Disappointed in his service!
Scotch guard! Fast, friendly service too
Your service agents are so willing to make sure the clients are happy and satisfied before leaving the job site. He went over an area for me many times trying to get it clean (we decided the carpet fibers were too worn to come clean- when it was dry, that area still looked dingy!)
How amazing how carpet looks and you don't use harmful chemicals to clean which can also ruin the carpet.
Enjoy the fact that the carpet dries quickly without being "crunchy" to walk on.
The technician the quick service. The wonderful job the friendliness
Very professional. No surprises. They were very good to review options and give me the actual price out the door - and keep to their word. They were also very knowledgeable answering all of my questions and patient with me. We do have an area that appears to be "wicking" - they talked about it. So, we may need to have them come back out - which they said they were happy to do. Overall though very happy with our experience.
Thank you for a great service. The technician was meticulous. I loved having a 30-60 min appointment window rather then 4 hours and the prices were reasonable and fare. Also I loved the new technology of pulling up carpet residue and not soaking the carpets.
Timely and efficient. The service tech was kind and thoughtful.
Your employees are timely, thorough and friendly.
It was fast and I was amazed at how much dirt came up from my tile. I was very pleased with the end results.
One thing that I did not appreciate is that your guy left the cleaning machine on my hardwood floor and it stripped a small area of its stain.
I will certainly use your services again but will make sure that they are careful to not leave any machine running while on the hardwood.
Ben does an amazing job. He works so fast but is also very thorough. I was surprised how fast my carpet dried. And my tile looks brand new! I will ask for Ben again.
You guys were great i couldnt ask for better service. i was very happy with how clean my carpets got. Thank you
I like that detergents are not used .
i have light colored carpet. It was clear where the technician did his reps, and there were a few weird spots that appeared after it dried. Had to have someone come back again. Everyone was very nice to work with, though, but it was kind of a pain. Better to have it right the first time.
Your service tec and products are the best. We like the way you set up the time to do the work and the way we were treated. We have used several company's over the years but yours is the best by far. We tell every one to use Zerorez.
Personal that service are excellent, final product is outstanding!
Fast and easy to get an appt.