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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
service was professional, knowledgeable, friendly, as well as timely. He did a fine job. We'll use again.
The carpet cleaning was done without using any harsh chemicals or detergents. The services were performed by knowledgeable technicians. The results were outstanding!
customer service was very good technician was thorough
Our tech was straight up about pricing. What he could do. Carpet came really clean.
Thanks!
That you're quick and effective and make the process so simple. Thanks for all you do!
Safe for children pets
Great cleaning job & customer service, thanks Sam!!!
We saw some spots that he missed. Also, the spots by the top of the stairs, that were really dark, have started to come thru again.
Very professional
The carpets seem to be cleaner with Zerorez then with other carpet cleaning services.
I was quoted one price when I made the appt. and was charged a higher price after the job was done. I was not given full credit for the coupons I received the last time I had cleaning done. I was very disappointed that it felt a bit like a bait and switch.
Everything except the constant barrage of endings aftrr services have been provided. I have already completed four surveys indicating how pleased I am with the end result, I am not pleased with the emails and requests for survey completion.
The guys did a great job. Second time using Zerorez!
Well honestly I just don't think my carpet looks much better if any better at all. Disappointed that it doesn't look like my carpets don't look bette after spending $400 on them.
Everything!
Effective treatment
My floors look great every time they are cleaned and the technicians do a great job!
I like the information that I received regarding the care of my carpet.
Great technician and they retreated some stubborn spots for free.
We were very pleased with Ryan and the time and detail he paid to our carpets. The results were wonderful and we appreciated his courtesy and hard work.
Customer service was good also I like how you have an extra step and you guys actually have a brush that scrub the carpet I think that's a really important part of getting the carpet cleaned . I would definitely recommend you guys also I like the protector the only thing I would like is for you guys not to dilute the pet treatment as much .
I already sent this! I said your employee did an excelkent job. I have used Zero Rez for years and this was the best job I have ever had.
I was very happy with the tile cleaning. I had the coupon for 100 free feet of tile cleaning. My tile looks like new!
THE PERSONNEL WERE RESPECTFUL. WILLING TO ANSWER ANY QUESTIONS
A lot depends on the technician. This last time Sam came out and he was very conscientious. My tile has never been cleaned better!
I love my clean floors! They kept me informed when they would be there and the job was well done.
Service excellent cleaning
Thorough and quick.
Fast and efficient. Technician was very polite and provided excellent explanation regarding what was being done and the nature of the products used.
I appreciate your worker coming back and cleaning the dirtiest spots again. He didn't think it would do any good but I think they look better. He explained to me why the spots are hard to get clean and gave me advice on how they can stay cleaner. I appreciated his explaining these things to me. My carpet is getting old and is getting harder to clean. You probably cleaned it as well as it can be cleaned.
I don't think there's much you could do to improve. I just think the price was a bit high ( especially when I had the extra stuff put on the couch ) and the urine smell seems just as strong, once it dried. It's more of a cat issue. The service guy was great though.